Toyota of North Austin

Omar and Phil were great! Very attentive, sent me a video of the issue, and were quick to fix it and get my car back before I left for a long trip. Thank you for your help! Very attentive, sent me a video of the issue, and were quick to fix it and get my car back before I left for a long trip. Thank you for your help! More

I was told that a check list of 175 Cheops were performed on the used truck that I purchased. Yet I don’t believe the oil was changed. Called the salesman he never returned my call. I had a bad experience wh on the used truck that I purchased. Yet I don’t believe the oil was changed. Called the salesman he never returned my call. I had a bad experience when signing the contract. An extended warranty was added to the contract after I declined it. I had to bring it to the attention of the finance person. Not a good experience. Still waiting to hear back from the salesman after 4 days. More

Arielle was my service agent and provided great customer service. She was very thorough with each service that my vehicle needed and provided me with further details about considering my next services. I le service. She was very thorough with each service that my vehicle needed and provided me with further details about considering my next services. I left the dealership with great trust in my agent and knowing my vehicle was in great hands. Thank you! More

Love this dealership! Always take care of what is needed and super communication and transparency. Always take care of what is needed and super communication and transparency. More

Jared in services was phenomenal. Extremely helpful and responsive. Matt, the services manager, on the other hand was useless and made things way more difficult than they needed to be Extremely helpful and responsive. Matt, the services manager, on the other hand was useless and made things way more difficult than they needed to be. Tried to nickel and dime me every step of the way. Worst customer service from management that I’ve experienced at a dealership. Every response was “Take it up with Toyota corporate if you care that much”. You’ll sit on hold trying to contact the services department for 30 minutes regardless of time of day. Quality employees at this dealership are few and far between. Jared is the only reason I’ll continue to have my vehicle serviced there moving forward. Won’t be buying a new vehicle from this dealership or Toyota period after that experience, and wouldn’t recommend anyone waste their time there either. More

Got a decent car. Friendly. Took a little too long to get purchase done and car wasn’t inspected so couldn’t drive it home that day but they delivered it to our house Friendly. Took a little too long to get purchase done and car wasn’t inspected so couldn’t drive it home that day but they delivered it to our house the next day. More

Not the fastest service but I prefer things to be done right rather than hurried. right rather than hurried. More

Extremely professional. Jared Jones was great and very communicative with me and made sure I understood what was going on with my car. Jared Jones was great and very communicative with me and made sure I understood what was going on with my car. More

The service advisor Casey is probably the most incompetent person I’ve ever met in my life. Everything I said to him he came back with something negative, and he was extremely combative. After an incompetent person I’ve ever met in my life. Everything I said to him he came back with something negative, and he was extremely combative. After an hour and a half of being there, just dropping off my truck he tried to tell me it was all my fault That I was still there because I did not have an appointment. I literally had to tell him to get away from me because he was about to get hit after I spoke with the manager problem was resolved within 10 minutes and I was on my way now that I have my truck back , the brakes are no better than they were before, worse in fact. It came in for a brake job and now the pedal goes all the way to the floor. Every time I try to stop I’m so frustrated with this company I don’t even want to take it back . More

Jared Jones greeted me when I arrived at 6:15AM. He is professional, courteous and helpful. He explained the process and gave me an estimate of the time needed to complete the job. He also advised m He is professional, courteous and helpful. He explained the process and gave me an estimate of the time needed to complete the job. He also advised me of a recall, briefed me regarding my warranty. More