Toyota of North Austin

Terrible customer service. . Walter was arrogant and unhelpful.. unwilling to listen and find the solution his colleague, Zach did for me over the phone earlier that same day. H . Walter was arrogant and unhelpful.. unwilling to listen and find the solution his colleague, Zach did for me over the phone earlier that same day. He also refused to answer my questions and follow my request for a call from his manager.. Walter was wrong.. plain and simple. I won't return here because of this experience. More

Process is not thoroughly explained, we spent 5 hours of our day for the financing process! It was not pleasant at all!Next time I will do as much as I can through internet! our day for the financing process! It was not pleasant at all!Next time I will do as much as I can through internet! More

Quick services, high quality, easy to do an appointment o cancel, good installation while I am waiting until finish service, clean restroom and good coffee cancel, good installation while I am waiting until finish service, clean restroom and good coffee More

Great customer service. Really enjoyed the transparency and collaboration with my services. I also enjoyed the electronic payment option while waiting that allowed me to gra Really enjoyed the transparency and collaboration with my services. I also enjoyed the electronic payment option while waiting that allowed me to grab my car quickly and go. More

I've always been pleased with this Toyota dealership. They have friendly staff and good service. They have friendly staff and good service. More

I was in for routine maintenance. Dropped it off and took my dog for a walk in the neighborhood. I got back just in time to pick it up. They had it out in less time than the 2 hour es Dropped it off and took my dog for a walk in the neighborhood. I got back just in time to pick it up. They had it out in less time than the 2 hour estimate they gave me. More

Car service was good took about an hour, customer service was definitely lacking. The first person who checked me in confirmed my appointment and showed me on her iPad. Then my advisor Rafael was trying to s was definitely lacking. The first person who checked me in confirmed my appointment and showed me on her iPad. Then my advisor Rafael was trying to say I didn’t have one, but he would get me squared away. lol okay. Asked for a car wash, but it was broken. Asked for shuttle service, but it was unavailable. He wasn’t really apologetic, not that I needed one but he did say” Saturday’s are the worst days to come” so it’s my fault for coming in on a Saturday? I work during the week. I was understanding with the fact the I wouldn’t get a car wash or shuttle, but I don’t need to be treated like an annoyance. This was my second visit and probably my last, first time was way better. More

JR Castillo is an excellent salesperson. He does the transition very positive and easy to go through. Takes time to explain and demonstrate the best options. He inquired what I was looking f He does the transition very positive and easy to go through. Takes time to explain and demonstrate the best options. He inquired what I was looking for and what it would be used for. Then demonstrated the best fit. Awesome jobJR. More

I have purchased a Rav4 from Y Lee recently. It was a great experience buying a car from him. He was kind and very knowledgeable. I was able to buy a perfect car for my needs and he gave a great It was a great experience buying a car from him. He was kind and very knowledgeable. I was able to buy a perfect car for my needs and he gave a great deal as well. I would recommend Y Lee to whoever is looking into buy a car. More

Waited 3. 5 hours my car wasn’t even touched! I made an appointment arrived on time left with out an oil change. Save your time go somewhere else. 5 hours my car wasn’t even touched! I made an appointment arrived on time left with out an oil change. Save your time go somewhere else. More