Toyota of North Austin

Purchased our 2001 Sequoia from this dealership and have always had the vehicle serviced at same. The service department has generally been a painless experience. The reps and the techs have always been inf always had the vehicle serviced at same. The service department has generally been a painless experience. The reps and the techs have always been informative and cordial. A big shout out for Ramin, for being especially easy to deal with. He goes out of his way to put his customers at ease, and pays close attention to the work being performed. More

Dealership is ok. Customer service is junk. Zachary pleasant was anything but pleasant. He doesn't need to be in customer service. Seems very grumpy and like we are bo Customer service is junk. Zachary pleasant was anything but pleasant. He doesn't need to be in customer service. Seems very grumpy and like we are bothering him. Paid 72k for a truck and already turning it in. Blower motor is still junk amd looking at the forums this is a very common issue. But I was told it's normal. I will be coming back next week. More

Disappointed is an understatement. I made the appointment and was told my service would not take more than an hour and a half. Upon arrival, I was told the same…. The service took a to I made the appointment and was told my service would not take more than an hour and a half. Upon arrival, I was told the same…. The service took a total of 3 hours to complete and there was zero communication during the process. This is after being told it would only take an hour and a half. I asked my service tech for simple request upon arrival, and that was to give me two transactions- one with my tire rotation and oil charge (to be paid with my company card) and the other being with my windshield wipers (to be paid with my personal card). The service tech had not completed that task and took an additional 25 minutes to complete. The tech kept on insisting on me paying with one transaction, I told him “no” from the start. The task should have been simple, it took him way too long to complete after my car was ready, adding more time to how long I already spent there. He left me waiting at the register the entire time and did not communicate he was having problems by separating the transaction. Communication would have been great as I had already lost my patience with the entire process. Once I got to my car and got on the road, I noticed they pushed my side mirror in and did not open it back up, just adding more to my bad experience. It just shows a lack of attention to detail by the service agent. More

Matt Stolarz was very helpful and professional. The waiting are is not comfortable. Too small and dated. The waiting are is not comfortable. Too small and dated. More

Leo Dawson the best salesman ever, thanks for my new ride.and without any hassle. ride.and without any hassle. More

My service checkup went great! They provided prompt service and were very courteous. Thank you! They provided prompt service and were very courteous. Thank you! More

They are very friendly , and they come to you, ready to help you with, thank you help you with, thank you More

They were efficient and friendly. I was in/ out of there in about 45 minutes I was in/ out of there in about 45 minutes More

The gave me an excellent customer service. They gave me information about the vehicle what I bought. They gave me information about the vehicle what I bought. More

A bit disappointed with the drawn out sales process, and very disappointed, with my first encounter with the “service“ department very disappointed, with my first encounter with the “service“ department More