Toyota of North Austin

Poor customer service Did not notify me that vehicle was ready arrived at 445 to pick up vehicle and didn’t leave until close to 525 ready arrived at 445 to pick up vehicle and didn’t leave until close to 525 More

Gave me information I needed about my service that morning & what is coming up for the next appointment. Everyone was friendly & courteous. morning & what is coming up for the next appointment. Everyone was friendly & courteous. More

Jared in service was terrific! He was professional, timely and communicated status as I waited on the repair. I could not ask for better service. He was professional, timely and communicated status as I waited on the repair. I could not ask for better service. More

My rating for this dealer is based on my experiences with this dealer from purchase in January 2019 through service department encounters in 2023 and 2024. 1. In the purchase process, I had negotiated for this dealer from purchase in January 2019 through service department encounters in 2023 and 2024. 1. In the purchase process, I had negotiated for a specific car, which is customary; however, a different vehicle was waiting for me when I went to finalize the deal. The dealer only said something once I questioned them about the features that weren't supposed to be there. The salesman told me that car had been sold, but here was another very similar one (and only a little more expensive). Not only did they not disclose that they were trying to sell me a model with different features, but they also did not disclose that it was from another dealer and that the dealer had to repair the transmission before it was driven to Austin. 2. In the spring of 2023, I bent the rim of the alloy wheel and compromised the tire. With the spare baby-sized tire on, I headed to the service department. The service advisor told me I needed a new wheel; I have since learned some specialists repair alloy wheels for as much as 75% less than purchasing a new one. I reminded the service advisor that the tires were filled with nitrogen; he responded, "I don't think we have nitrogen here." I told him, "I bought the car here. Why wouldn't you have it?" when I picked it up, there was air in the new tire. 3. Fall of 2023. A dead battery and incorrect jump-starting technique damaged part of the electrical system. The car needed two parts to get it back in working order. However, one of the parts would take at least four weeks to arrive, but they couldn't guarantee that. The world's largest auto manufacturer in the world's largest auto market doesn't have this $100 part in stock. I called a dealer in California and one in Delaware, and there were three in the US. I placed an online order through Toyota of Cedar Park and then conveyed the three locations in the country where the part was in stock. Five days later, I picked up the part and delivered it to Toyota of North Austin. Because I stepped in and found the part, ordered it, and delivered it, I was able to get my car back in a week instead of four or more. On a positive note, after a couple of intense conversations with the service director, he finally relented and let me use a loaner car while mine was getting repaired. 4. It was time for new wiper blades in May 2024. I read and reread the owner's manual and spent too much time on Toyota's website, and I could not find out what size wiper blades fit my vehicle. Next, I contacted Toyota HQ. Their response was, " You'll have to contact a dealer for that information." You're kidding, right? They weren't. 5. I brought the car in for routine service in June 2024, and finally, a service advisor who was looking out for his customer by way of sharing some valuable information with me. You are correct in thinking that I'm not sharing any details. More

My Car was getting serviced, Very Helpful with information, very Friendly, moved quickly in a timely manner. information, very Friendly, moved quickly in a timely manner. More

Person gathering our information was outstandingly professional, thorough, efficient, and a pleasure to work with. Service was thorough and quick. We were confident with the staff and service. professional, thorough, efficient, and a pleasure to work with. Service was thorough and quick. We were confident with the staff and service. More

eo Dawson took great care of me and found the perfect vehicle to fit my situation!! A 2024 Tundra Sr5 Crewmax 4x2! He and Anthony were great from beginning to end and Lorenzo the finance manager was fant vehicle to fit my situation!! A 2024 Tundra Sr5 Crewmax 4x2! He and Anthony were great from beginning to end and Lorenzo the finance manager was fantastic as well! If you need a new or used vehicle go see “Coach” Leo Dawson. You will be glad you did. More

Our salesman Bill Little was very good. He was so good at his job that we left with the pickup the same day within 4 hours of meeting him for the first time. I went to another dealership wh He was so good at his job that we left with the pickup the same day within 4 hours of meeting him for the first time. I went to another dealership which shall remain nameless on (2) separate occasions and I did not feel as if the gentleman took us seriously. He did not know that we had excellent credit and knew what we wanted all along. He is a great salesperson and a closer. Great job performed. More

Excellent customer service by Bill 🙌🙌🙌really appreciate his undivided attention. This is a place I would recommend to friends and family. appreciate his undivided attention. This is a place I would recommend to friends and family. More

My experience purchasing from this dealership was good. I had no issues. We bought a 2023 RAV4 hybrid. Bill was our sales rep and he was great. He was responsive, courteous and always willing to help us wh I had no issues. We bought a 2023 RAV4 hybrid. Bill was our sales rep and he was great. He was responsive, courteous and always willing to help us when needed. More