Toyota of North Austin

I worked with Gilberto Jaimes on purchasing a Tundra online since I live by Fort Worth. I had a preapproval and he told me to fill out the credit app and he'd secure the vehicle. I filled it out but tol online since I live by Fort Worth. I had a preapproval and he told me to fill out the credit app and he'd secure the vehicle. I filled it out but told him I only wanted it pulled once because I planned to buy a rental property in a few months. He confirmed receipt and said he'd have some figures shortly..then he stopped responding. shortly before they closed, he finally texted me saying it had sold. So, it was obvious to me that they pulled my credit, did not secure the vehicle, and sed it as a counteroffer to sell it while I just waited. These are the types of car salesman you hear about. I will never attempt to do business there again and you shouldn't either. There are plenty of honest folks out there. More

Great experience buying a new car, the second I’ve gotten from this location. Behzad helped me find the right vehicle and was patient with me while I debated. I got a good deal on the car. My only complaint from this location. Behzad helped me find the right vehicle and was patient with me while I debated. I got a good deal on the car. My only complaint is that the sales office area is not very tidy. There was a broken chair at the desk next to us and it just didn’t seem like anyone organized or cleaned it in a while. But that doesn’t change the fact that the experience I had was a positive one and I will definitely recommend this dealership! More

The dealership was quite unfriendly in general. They were always rushing and very unclear with the required repairs. They were always rushing and very unclear with the required repairs. More

Excelente servicio, mas que Agradecida con la ayuda que me brindaron para poder optener mi primer carro. Gracias al señor Raul por su gran ayuda y su excelente servicio al cliente! me brindaron para poder optener mi primer carro. Gracias al señor Raul por su gran ayuda y su excelente servicio al cliente! More

Rafael is a very good advisor. Knowledgeable and he will let you know exactly what your car needs and what can wait for the next visit. Knowledgeable and he will let you know exactly what your car needs and what can wait for the next visit. More

Good service Came in for warranty work. The service representative was professional and wanted to help. The service representative was professional and wanted to help. More

The salesman was slow to call me back when I was making inquiries and then never called as he promised. Once I bought the car the customer service went to zero, non-existent. I cannot get anyone on the pho inquiries and then never called as he promised. Once I bought the car the customer service went to zero, non-existent. I cannot get anyone on the phone. When I actually get through to someone, the automated answering system kept me in a horrible loop, I left messages and never received a call back from the salesman. I asked to speak to a manager and was told I could not! I must make another trip to the dealership to be able to speak to management. Managers only see customers face to face…. No one can resolve my problem. I got home and found no driver side floor mat when I removed the paper mat and I still cannot get a second car key. Who sales a car without a backup key?!?! I bought a pickup at this dealership many years ago with the same bad customer service. My next car was purchased at Toyota of Round Rock (exceptional service). I thought I would try this dealership under a new name, since it’s much closer. I will never purchase any vehicle from Toyota of North Austin. They made me feel unimportant as a customer. They do no value customers and customer service is not important. More

Took my Prius in for annual maintenance. early morning, gave permission for initial inspection and all repair needed based on inspection, was told it would take all day till 5:30 pm. with a early morning, gave permission for initial inspection and all repair needed based on inspection, was told it would take all day till 5:30 pm. with a preliminary estimate approaching $1500. I reiterated approval of repair and cost… I went home & was advised earlier than expected that the repair was completed, came to pay & claim my car.. tried car functions promptly and noted that the right front window was stuck… pointed this out to Arielle & she said to bring car back for repair and that I would get a $50 discount … I assumed that the windows were a part of the overall service & that the correction of the window functioning would be free. .. please advise… thank you for taking care of my car! More

Poor customer service Did not notify me that vehicle was ready arrived at 445 to pick up vehicle and didn’t leave until close to 525 ready arrived at 445 to pick up vehicle and didn’t leave until close to 525 More

Gave me information I needed about my service that morning & what is coming up for the next appointment. Everyone was friendly & courteous. morning & what is coming up for the next appointment. Everyone was friendly & courteous. More