Toyota of North Austin

Can't believe how bad this place was!!! I drive a 96 Can't believe how bad this place was!!! I drive a 96 Corolla and it was at 120K so I took it into Charles Maund Toyota to get the timing belt changed Can't believe how bad this place was!!! I drive a 96 Corolla and it was at 120K so I took it into Charles Maund Toyota to get the timing belt changed. When I got it back, the battery died. I figured it wasn't a big deal because the battery was old so I replaced it. The next day I was driving in my car when the radio died, then the interior lights, and then the entire car died while I was on the Far West exit off of Mopac. My Dad, who's a cardiac patient, and I had to sit in the heat for an hour and a half till the tow truck came. While we were waiting, we took a look under the hood to find out that Charles Maund DIDN'T PLUG IN THE ALTERNATER!! We towed the car to the dealer and they replaced the battery and fixed it. Thinking everything was fine I drove the car around only to find that the car had half the power it had before I brought it in. When I brought the car back they told me that it was an old car and that happens. I told them to take a look at it and it turns out that they DIDN’T PUT THE TIMING BELT ON CORRECTLY AND IT WAS LOOSE!! This place sucks, do not go there More

OK, so I have been in the market for a Land Rover, looked online several weeks. I finally found a place, although not in San Antonio, where I live, not too far away. Not only did this place have one, but two online several weeks. I finally found a place, although not in San Antonio, where I live, not too far away. Not only did this place have one, but two. So I called to get the logistics of the car, i was leaning towards a green one. Lee strongly suggested that I DO NOT get the green one, it has too many problems, even goes on to say, "I would rather lose a sale than have a customer upset with me over something I should have told them to begin with." So at that point I am actually thinking, wow, a nice salesman. So we get there 15 minutes before they close and get the white one, we did a little inspection and noticed a leak in the upper radiator hose, no biggie. 60.00 later it's replaced. I decided to take it to the Land Rover Dealership here and now the problems begin, I am told that it needs new head gaskeets, 2400.00. OUCH!!! So I call the dealership and speak to Mr. Bourgess, explaining that the only reason I chose the vehicle that wasn't fully loaded was because Lee said this one was in much better shape mechanically. Well, nobody has returned my phone calls, not Lee, not Mr. Bourghess, not even the GM, Robert Walker. I even found out that this vehicle belonged to a friend of the salesmans. HMMMM More

Sorry for the long review, but I think who ever is deciding to purchase from Charles Maund Toyota should read and take caution. After searching for a particular truck, I called Charles Maund Toyota deciding to purchase from Charles Maund Toyota should read and take caution. After searching for a particular truck, I called Charles Maund Toyota hoping that they would have what I wanted in stock. To my surprise Derrick told me that they had two colors available in the exact package that I requested. So far so good, I decided to get a loan through my personal bank and needed to get a Buyer's Order faxed to my Loan Rep, I contacted Derrick and gave him all of the information that was needed. Four hours go by and, no fax was sent to my bank. I then called Charles Maund Toyota and spoke with Alex (the Sales Manager) who immediately appologized for my frustration and decided to knock off 400 bucks! We settled on a price over the phone, and just to make sure, I told him (as I have told Derrick and countless other sales reps) EXACTLY what I wanted on the truck; V6, 4X4, auto, xtra cab, with the SR5 package. Alex confirmed this with me and I hung up. Later on in the day I decided to check the inventory on line on www.charlesmaundtoyota.com to see if they had my truck still listed, to my surprise I found NOT ONE TRUCK that fit my requirements. Immediately I called Alex back to make sure that the truck that I wanted was in stock. He assured me, with the backing of Robert (General Manager) that the truck wasn't listed because it "was a special order truck". Everything had been set up, I got a brand new insurance policy set up for the truck, (I just got back from Korea not too long ago and had to set it up from scratch) my loan with my bank was set up and ready to go. Me and my father drive down to Austin (we live in Copperas Cove which is about an hour away). Needless to say, we get lost and the trip ends up taking us two hours. And, when we finally do show up at Charles Maund Toyota, I'm immediately greeted by Derrick who tosses me the keys to my brand new truck. I get on the ground to make sure the truck is a 4x4, and what do I find? It wasn't 4 wheel drive! I then gave the keys back to Derrick and told him that this was the wrong truck, his response, "Are you sure?" You're xxxx right I'm sure I've been searching and asking for this truck for the past three months! He then goes in to check to see if there are any on the lot that fit my criteria, low and behold, NOTHING! They had pulled a bait and switch on me! If this dealership was closer I wouldn't have cared, if a single sales rep had lied, I would have been mad. But, me and my father drove for a total of about four hours, and were lied to by Derrick, Alex, and Robert. I asked if they would honor the price they gave me for the non 4x4 truck, for a 4 wheel drive one (I was paying close to what they are asking for on www.edmunds.com and www.carsdirect.com TMV) and they said no, and kept apologizing. This dealership, (I wouldn't even call them that) are a bunch of flat out crooks. I had to speak with the Vice Pres. of my bank to get everything situated with the loan, waste a total of four hours, and set up a new insurance policy, since these crooks decided that they wanted to lie. I wouldn't recommend these thieves, unless you really enjoy being lied to by everyone including managers. More