Toyota of North Austin

It is not the satisfying words below that reflect my experience with ‘Charles Maund Toyota” but it is the glory and gratitude that I had with me when I stepped out of your dealership. It is hard to expr experience with ‘Charles Maund Toyota” but it is the glory and gratitude that I had with me when I stepped out of your dealership. It is hard to express that instead one has to experience! In a nut shell I can say one’s intensity of physical and mental stress dealing with today’s car sales gimmicks and sale pitches has no existence when you do business with “Charles Maund Toyota”. I wish I discovered “The Charles Maund Toyota Difference” long ago! I could feel the difference from my first communication with Stephen Prince, my internet contact; I started seeing the transformation of dream into reality from his pro-activeness and the reflections of dealer philosophies even before I stepped into their dealership. To be honest, Charles I have been impressed with your staff’s approach and, from what I have gained to date. As an active member of several Toyota forums, I have in fact taken the liberty already to forward and highly recommend your dealership forum members. Though words may not be a match, I just wanted to try to let you know how happy I am with the service provided by your office staffs, and with Mr. Stephen Prince in particular, in handling my needs from beginning till end. The business was so smooth, respectful, cordial and professional started with a smile and hand-shake and ended with the same. Your service from start to finish has been exemplary on a professional ground, knowledgeable, yet friendly level that far exceeds all other dealerships I have dealt with in my life. Nothing ever seems to be too much trouble to you and I am made to feel unique, never feeling that I am just one of many clients that you and your office have to deal with each day. Thanks for making me the boss for the partial day I spend there. Long may you continue to set standards for others to follow! I sincerely wish you all the very best and look forward to my next return to you through those doors and happy faces behind it who could make me another happy day! More

I must say this has been a very frustrating car buying experience: STEER CLEAR OF THEIR USED CAR DEPT!! (This is my email to CMT management and I received no valid response, beyond a customer service per experience: STEER CLEAR OF THEIR USED CAR DEPT!! (This is my email to CMT management and I received no valid response, beyond a customer service person who obviously had no desire to rectify my situation. Car was marketed online (Craigslist & Autotrader) with a vehicle description reflecting Limited amenities - leather seats/ heated seats, etc. Turns out it's an SR5- no leather, 20" rims, no 6 disc changer, etc that I was looking for.. SR5 was a "Certified" vehicle and has supposedly passed it's #-Point Inspection. When I pulled out the cabin air filter it was filthy and had never been changed in the 55k miles this car had on it. This led me to believe the other points of the inspection were missed as well. After leaving your dealership upon my first visit and 2 different salesmen's unsuccessful attempt to close me on the car then, neither got my contact number to call me back with a counter offer closer to my request. I had called back 4 days later, and due to my emotions and time constraints to buy, I agreed to purchase for my price, less a couple requests. A mistake on my part, as with these miles and wreck on Carfax fair market value blue book was $1k less, minimum. AND I had to put $830 worth of tires on her. Part of the delivery prep was to detail the vehicle as requested 24hours prior. This was not performed. No confirmation ( documentation ) that my other requests were performed - check all fluids and filters, etc. Then, when I went to pick up the vehicle it didn't have temporary tags on it. Bill ran in to get tags and installed. Come to find out, they say the vehicle is a 2006 Toyota with another VIN # on it! Hoping I don't get pulled over!!! ...AND TO TOP IT OFF - Days later Closing Agent called to say they couldn't find my $5,000 Cashiers Check I handed to the salesman! Not my problem, as the $ left my account when check was created. In short - I had to work with my bank to cancel it and incur a $100 fee for the very frustrating experience. They never reimbursed me for this cancelation fee. So, those are the high points of my frustration. I told myself i'd never buy a car from them simply due to their stupid/loud/obnoxious commericals. Then the 4Runner appeared online owned by them that I desired, so proceeded with transaction ignoring my gut feelings. Live and learn. Let this serve as a warning... S T E E R C L E A R!! More

I wish we had read these reviews sooner. They describe perfectly our experience in negotiating a Highlander. Luckily at the last minute we confirmed the lack of features on the vehicle before signing the perfectly our experience in negotiating a Highlander. Luckily at the last minute we confirmed the lack of features on the vehicle before signing the final documents. If you expect high pressure tactics, a lack of business ethics and would like to experience a bait and switch technique from a pro go to Maund. More

I called about 60,000 mile service, was quoted price of $289. After I was told brakes needed work I okayed that for $329, again all verbal. There were a couple of other little things-- windshield wiper a $289. After I was told brakes needed work I okayed that for $329, again all verbal. There were a couple of other little things-- windshield wiper and bulb for one backup light. There was some confusing discussion and throwing around of prices but the above and state inspection is what I agreed to. No "bottom line" was estimated or communicated. When I picked up my car I was presented with a bill for $921. I consider this a rip-off, as I told your employees, and I was flabbergasted. I will never come back to Maund for service or any other reason. This outrageous hustle left me very upset. I will go on other sites, including possibly, the Better Business Bureau, to complain and warn others about this type of business practice. Date of "service" was February 9, 2012..Remove my name from your computer, don't contact me again. Jim Simons Austin More

I'm editing a 1-star review after working with the others at the dealership. Basically, we had a poor initial experience that we thought was sleazy bait & switch tactics. But after speaking with the head h at the dealership. Basically, we had a poor initial experience that we thought was sleazy bait & switch tactics. But after speaking with the head hauncho for sales (New Sales Director), I realized it was more a case of miscommunication than anything else. In the end, he made it right, I bought the car, and I was particularly impressed with the financing process...no high pressure sales tactics and no surprise exorbitant fees. (The only non-government fee, the Doc Fee, was $125, which I considered reasonable/acceptable.) This dealership has a really bad reputation (as seen here), but the New Sales Director, Ty Reed, was brought in 4 months ago to turn it around. He previously worked at a Mercedes dealership and thus knows what a classy operation looks like. We spent a lot of time talking with him, and I found him to be transparent and straight-shooting. I hope he can improve the staff/operations and truly turn this place around. I'm rating it 3 stars because others on their sales team are still fairly stereotypical in their sales practices, and because they wouldn't sell us a car unless we agreed to provide positive feedback to Toyota in the post-purchase survey so that they maintain a very high customer sat rating. Fortunately, Ty made good on everything and did so in an honorable way, and the rest of the sales process was great. My advice: if you don't like the sales person you are "assigned", or have any qualms about the process, go directly to the New Sales Director (who, as of this writing, is Ty Reed) and bypass the jokers. More

We visited the Charles Maund Toyota dealership to research a purchase of either a Highlander or a Sienna. We made it clear to our sales person, Kyle, that we would not be purchasing immediately, but research a purchase of either a Highlander or a Sienna. We made it clear to our sales person, Kyle, that we would not be purchasing immediately, but would be deciding within the week. Kyle was pretty helpful, and did a good job of explaining the pros and cons of each model. After test driving both vehicles, Kyle had us wait in his office while he got a pricing printout. He returned with a sheet, saying the prices would only be good that day. we told him we would not buy that day and asked for more solid pricing, he returned with pricing that was reduced by $1000 and included the hand-written note "OK, you win", but was still only good that day. We told him again that we needed pricing that would be good for a longer period of time and Kyle returned with Alex, his sales manager. At this point we started to leave, and Alex basically followed us out pressuring us to buy that day. Our experience at Charles Maund Toyota would have been a lot smoother if Alex would have released pricing that would have been good for a week or so. The high pressure sales tactics left a very bad taste in our collective mouth. More

I just bought a 2011 Sequoia from Maund and it has been a nightmare. I have purchased seven Toyotas in my life and this was the worst experience. Previously I purchased from Classic and Champion, which I s nightmare. I have purchased seven Toyotas in my life and this was the worst experience. Previously I purchased from Classic and Champion, which I still recommend. They have pulled every "bait and switch" scam they can think of. Several options that were promised to be on the vehicle were not. Now they want $885 just to add the rearview mirror that I was told I would have. They also gave me a price on the vehicle and later wouldn't honor it - it was just a scam to get me to start the paperwork. I was told it had a power right front passenger seat (it does not). I was told it had a 6 CD changer (it does not). I was told it had a locking gas cap (it does not). Should I go on or do you get the point? DO NOT BUY A CAR AT MAUND!! The other bad reviews are true. Run away! And wait until you get to the money guy - keep your children away from him. He's creepy. He did everything short of screaming at me that I was an idiot to get me to buy the extended warrantee. It took more than an hour to convince him that I WAS NOT going to buy it. Then they lost my file for several weeks, incorrectly filled out some of the information (which caused a problem at my bank). The manager has promised for two weeks now to take my phone call to discuss my issues but he never does. Hopefully he will come out from under his desk one of these days. Either that or Maund doesn't care about improving customer service. More

Even though I have my factory warranty still, it seems that every time my car needs to be fixed, this particular part is not covered. The part is always not in, even though I scheduled an appointment...so that every time my car needs to be fixed, this particular part is not covered. The part is always not in, even though I scheduled an appointment...so you think they would have the part, why did I come in if the part is not in. I have the free car rental as it was part of my buying deal, yet trying to get one is like pulling teeth....like most I work for a living, so I need a car to get to work. I just wish they were more forward and just honor the warranty, that's why its there. More

After negotiating with several dealerships, I agreed to a price on a new car with one of their salespeople. When I arrived at the dealership, the car I had agreed to buy did not have the options that I had price on a new car with one of their salespeople. When I arrived at the dealership, the car I had agreed to buy did not have the options that I had been promised. Moreover, it was not until I looked at the sticker that I saw that the car lacked the options that I had been promised and was going to pay for. Furthermore, I felt that their tactics were high pressure and there was a complete lack of transparency in the car-buying process. More