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Toyota of North Austin
Austin, TX
2,171 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Enjoy World-Class Customer Service at Our Austin Toyota Dealership
We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include:
Workable leasing and financing solutions for all financial situations
Certified Toyota service with a shuttle service and loaners available if needed
Genuine OEM Toyota parts and accessories
Complimentary snacks, drinks, and Wi-Fi while you wait
And more!
From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you.
We Serve Areas of Cedar Park, Leander, and Round Rock
While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,171 reviews
June 15, 2006
Sorry for the long review, but I think who ever is deciding to purchase from Charles Maund Toyota should read and take caution. After searching for a particular truck, I called Charles Maund Toyota deciding to purchase from Charles Maund Toyota should read and take caution. After searching for a particular truck, I called Charles Maund Toyota hoping that they would have what I wanted in stock. To my surprise Derrick told me that they had two colors available in the exact package that I requested. So far so good, I decided to get a loan through my personal bank and needed to get a Buyer's Order faxed to my Loan Rep, I contacted Derrick and gave him all of the information that was needed. Four hours go by and, no fax was sent to my bank. I then called Charles Maund Toyota and spoke with Alex (the Sales Manager) who immediately appologized for my frustration and decided to knock off 400 bucks! We settled on a price over the phone, and just to make sure, I told him (as I have told Derrick and countless other sales reps) EXACTLY what I wanted on the truck; V6, 4X4, auto, xtra cab, with the SR5 package. Alex confirmed this with me and I hung up. Later on in the day I decided to check the inventory on line on www.charlesmaundtoyota.com to see if they had my truck still listed, to my surprise I found NOT ONE TRUCK that fit my requirements. Immediately I called Alex back to make sure that the truck that I wanted was in stock. He assured me, with the backing of Robert (General Manager) that the truck wasn't listed because it "was a special order truck". Everything had been set up, I got a brand new insurance policy set up for the truck, (I just got back from Korea not too long ago and had to set it up from scratch) my loan with my bank was set up and ready to go. Me and my father drive down to Austin (we live in Copperas Cove which is about an hour away). Needless to say, we get lost and the trip ends up taking us two hours. And, when we finally do show up at Charles Maund Toyota, I'm immediately greeted by Derrick who tosses me the keys to my brand new truck. I get on the ground to make sure the truck is a 4x4, and what do I find? It wasn't 4 wheel drive! I then gave the keys back to Derrick and told him that this was the wrong truck, his response, "Are you sure?" You're xxxx right I'm sure I've been searching and asking for this truck for the past three months! He then goes in to check to see if there are any on the lot that fit my criteria, low and behold, NOTHING! They had pulled a bait and switch on me! If this dealership was closer I wouldn't have cared, if a single sales rep had lied, I would have been mad. But, me and my father drove for a total of about four hours, and were lied to by Derrick, Alex, and Robert. I asked if they would honor the price they gave me for the non 4x4 truck, for a 4 wheel drive one (I was paying close to what they are asking for on www.edmunds.com and www.carsdirect.com TMV) and they said no, and kept apologizing. This dealership, (I wouldn't even call them that) are a bunch of flat out crooks. I had to speak with the Vice Pres. of my bank to get everything situated with the loan, waste a total of four hours, and set up a new insurance policy, since these crooks decided that they wanted to lie. I wouldn't recommend these thieves, unless you really enjoy being lied to by everyone including managers. More
by frankcanfield
Employees Worked With
Derrick (Sales Rep) Alex (Sales manager)
