Toyota of North Austin

False advertising and gross mistreatment of loyal customer Dear Sir or Madam, I'm writing regarding a horrible experience we just had at Charles Maund Toyota in Austin, Texas. My wife purchased a certified Dear Sir or Madam, I'm writing regarding a horrible experience we just had at Charles Maund Toyota in Austin, Texas. My wife purchased a certified pre-owned 2014 Toyota 4Runner. As we began signing, the sales manager, Jim DiMeo, told us "by the way, you'll have to buy a key for the vehicle." It turns out the wireless key was not included in the price of the vehicle. You're kidding, right? No, no joke! In dismay, we pointed out the various related features advertised with the vehicle. Remote keyless entry and Panic Alarm. "Yes, the vehicle has those features." was his response. "How exactly can we use them, without a key?" we asked. "Buy a key." In trying to explain the ridiculousness of what we were hearing, we were interrupted and insulted by Jim in several ways during our conversation. Jim did not treat us like loyal customers at all! My wife pointed out that the next person would want a key as well. Jim's reply was "do you want it or not? After you leave I'll go make a key and sell it to the next guy." Seriously! Both the salesman and financing manager were great and even apologized to us for Jim's behavior. However, it's obvious that we aren't the first people who've been on the wrong side of the table with Jim DiMeo. I can't understand how a Toyota dealership could be allowed to conduct business in this manner! I've driven and love Toyota vehicles for 18 or more years and have never been treated in such a manner! I won't be visiting Charles Maund Toyota again! Jim DiMeo will never get my business again! Thank you, David Sorensen More

Sales persons are liers.. Don't trust on their words I agree with one of the review from Mr. Tapan Patel. Sales persons are very rude. Once you sign paper with them without checking it properly they will I agree with one of the review from Mr. Tapan Patel. Sales persons are very rude. Once you sign paper with them without checking it properly they will ruin your pleasure of buying new car. If we ask any explanation they will ask to keep shut or they will tell you to leave the dealership. I purchased Toyota Camry LE recently from them. Deal was of $5000 off on price which is posted on car. Price was 24814. At the time of deal it was decided that no matter which vehicle I buy they will give me discount of $5000 on Price posted on car. So I decided to buy vehicle with $24814 price on car. Frankly speaking this is also not a discount. They are making fool customers by telling them that they are giving discount. But actually they are not giving any discount that is the actual market price of car. If they will not give discount nobody will buy Camry LE from them at $24814. After finalizing deal sales person came to me and told me that I have to pay $547 extra as they are giving me below said 3 extra things with car. I said it is not there why I should pay extra money. He told, sir we will do it for you in $547. 1. Nitrogen Tire fill for $69 (here again they are charging more money. As average cost to fill a tire can vary widely, anywhere from $3-10 per tire, depending on several variables such as tire size, tire pressure. Check below link getnitrogendotorg for details.) 2. Window Tint $299.00. Toyota service centers are doing this in $199.95. So no need to provide any link for proof. 3. Pin Stripe $179.00- Again Toyota service centers are doing this in $100.00. So no need to provide any link for proof. I purchased car on Saturday (06/27). They told me that they will complete tinting and pin striping on Monday (06/29). When I took car to them Monday morning they said it will take at least 2 week to get appointment. I cannot do anything other than requesting them to do it early. They gave me appointment of 10.00 am on 6/30 after waiting for 1:30 hr they said that we cannot do it today. Come again on Thursday. I asked them to return my money for Window Tint and Pin Stripe. I don’t want to do it. After lot of discussion with multiple managers they decided to return me $244 and they actually charged 478 for it. Now here comes all liars together and told me that they gave discount including all prices. Even if they gave discount including all, calculation is as below. They gave discount of $5000.00 on $25414. That means they gave me discount of 19.67%. So for Service of 478 they gave me discount of $94.04. So if they want to return me money they should return me $384 but they were offering me $244. God know how they calculated it. When I started arguing with them David one of the sales person told me that if you are not listening to us and keep arguing with us, you will be ask to leave dealership now. Experience with finance guy Santana was good. He answered all my queries. He gave proper answers to all questions instead of saying that you will be ask to leave dealership now. Guys who are posting reviews here and give this dealership 5 stars, please check your bills and do calculations again. You will come to know how they are charging extra money from all buyers. They are good till you sign papers. But they are once you sign papers and hand over check you cannot ask them anything. More

Excellent Experience! I recently purchased a 2015 Limited 4-Runner at Charles Maund Toyota and the experience exceeded my expectations across the board. Brody (New Car Sale I recently purchased a 2015 Limited 4-Runner at Charles Maund Toyota and the experience exceeded my expectations across the board. Brody (New Car Sales) from the initial point of contact did a great job. He was responsive to my inquiries and diligent in working hard to ensure I found the exact vehicle of my liking. I worked with Brendan (Finance) who I can not say enough good things about. He was professional, funny (not something you come across everyday in Finance) and played a crucial role in my decision to purchase a vehicle at Charles Maund Toyota. He deserves the gold MVP STAR! I am also impressed with the follow-up after the sale service to date. On several occasions Brody and the GM have checked in with me regarding any questions or needs I may have. I, like most people, would rather spend an afternoon at the dentist than shop for a new car but my experience at Charles Maund and their staff was the exception to the rule. I hope the service department is as enjoyable to work with and recommend Charles Maund Toyota highly if you are looking to purchase a new vehicle! More

Best Dealership With Excellent Customer Service! Yet once again Charles Maund Toyota has come through with another great car buying experience for our family. I guess you could say we are Charles Ma Yet once again Charles Maund Toyota has come through with another great car buying experience for our family. I guess you could say we are Charles Maund frequent buyers, since this was now our fifth car purchase from them. I had done my homework, knowing exactly which car I wanted to get and had even gotten pre-approved financing through my credit union. I had been looking online at purchasing a 2011 RAV4 from them for my daughter, and once again contacted Humam Heet in Prewoned Car Sales. From the time I entered the door until my husband and I walked out several hours later with the keys in hand to our new purchase, I could not have been happier! Bob, their finance guy was even able to get us better financing, beating the great deal I had gotten through my credit union. I had even told him good luck in trying to do this, and he too came through! I cannot say enough great and awesome things about how well and how smoothly the entire process went. Humam was extremely helpful, courteous, knowledgeable, and made us feel at ease while never having a doubt about our purchase whatsoever. Humam went out of his way to make the entire transaction run as smoothly and quickly as possible. It is because of the great experience I have had like this and the previous four car purchases (my second through Humam) that made me return to them yesterday for the number five purchase. Humam and the entire Charles Maund Toyota dealership went above and beyond my expectations.....once again! I love them and thank them for making this major decision as easy as possible. Although I won't be making anymore car purchases for a while, hopefully, I would HIGHLY recommend that anyone looking for the best deal and the best customer service for their car purchase, please go to Charles Maund Toyota. You won't regret it! More

Charles Maund Toyota The guys were awesome Santana Coronado the Business Manager took care of me and gave me the best rate possible I highly recommend him good guy also E The guys were awesome Santana Coronado the Business Manager took care of me and gave me the best rate possible I highly recommend him good guy also Elmer Piche the sales rep was also great helped me out with everything he could overall great experience More

Excellent Salesmanship The Charles Maund buying experience was excellent thanks to Phillip Curry. There was no pressure and he was very patient as my wife and I worked thro The Charles Maund buying experience was excellent thanks to Phillip Curry. There was no pressure and he was very patient as my wife and I worked through the selection process. Santana Coronado and the entire team was very professional and made us feel at home. Excellent job. Even though we hope not to have to use it very often we expect the same professionalism and courteousy from the Service Department. Service after the sale is a longterm relationship and is very important to both of us. Charlie and Linda More

Great experience! I was pleasantly surprised by my new purchasing experience at Charles Maund Toyota. They were professional, fast and helped me to find the car that fi I was pleasantly surprised by my new purchasing experience at Charles Maund Toyota. They were professional, fast and helped me to find the car that fit my needs. David Hardy was a wonderful consultant to work with and gave me some valuable advice! More

good experience This is my first time buyer. The Employees explains every this its a very good experience. The dealer reduces the prices too, They give me a good deal This is my first time buyer. The Employees explains every this its a very good experience. The dealer reduces the prices too, They give me a good deal fro my 2015 Toyota corolla s premium More

Great experience! My experience was wonderful and the 3 sales associates waited until we were statisfied with everything and that was way after the store was closed. Ex My experience was wonderful and the 3 sales associates waited until we were statisfied with everything and that was way after the store was closed. Excellent store & service. More

Malia, made it a great experience! This is my third car from this dealership and each time it gets better and better! Malia was fast, friendly and efficient! As a techy I loved This is my third car from this dealership and each time it gets better and better! Malia was fast, friendly and efficient! As a techy I loved the high technology they use, it made it a fun car buying experience. Everyone was friendly and made you feel like you were special. More