Toyota of North Austin

After completing a request for an appointment on-line (which asks for specific detail as to what is ailing your vehicle) you meet with a “service advisor” (and I use that term loosely) who wastes your ti (which asks for specific detail as to what is ailing your vehicle) you meet with a “service advisor” (and I use that term loosely) who wastes your time by asking you the same questions in person. I drop my car off for its scheduled appointment at 9:40 a.m. The advisor pecks at a keyboard for more than 5 minutes. No small talk, no “it won’t be much longer”, no smile, nothing. Don’t get me wrong, I’m not expecting this to be a particularly fun experience but it appears that this guy would have to have weeks of training to reach any semblance of “friendly.” When I’d not heard back from him by 2:30 p.m. I call. Over 20 rings before someone answers. I ask for the service department. Rings to voice mail. I hang up and call back. Another 15 or so rings. I ask for the service department. I’m finally connected to my service advisor. They’ve not even gotten my car in a service bay yet. I get a call at 5:00 that tells me there’s a problem with the (SURPRISE!) issues I’ve detailed online and in person. I’m “advised” not to call until “mid to late afternoon” the following day. At 4:30 p.m. the following day I call for an update. I’m no longer surprised at the routine 20 rings and transfer to voice mail. I hang up and call back and get my service advisor’s voice mail. To his credit, he actually returns my call at 5:00 p.m. Tells me the car is terminal. (I’m not faulting him for this; just his incredible insensitivity. I’ve had bad news before but it was handled professionally) “It’ll be $12,000 (yes folks, TWELVE LARGE) to fix.” For the record, my car is currently worth about $6500) I chuckle and tell him not to fix the car and am quite proud of myself for not saying anything about his dreadful “car-side manner.” I show up the next afternoon to pick up my car and walk to his desk. I’m able to get out “Hi, I’m here to pick . . . “ before he interrupts me while gesturing to an area across from his office and says “You pick up your car over there.” More warm fuzzies! (Hey, at least he’s consistent . . .consistently rude.) To their credit, check-out was quick and efficient and my terminally-ill vehicle was returned within minutes in drive-away condition. I wouldn’t recommend this outfit to ANYONE. More

I recently brought my 3 day old 2009 highlander in for warranty on a warped running board. Service manager Danny Smith was an absolute [violative content deleted]. At first he stated he wouldn't warrant warranty on a warped running board. Service manager Danny Smith was an absolute [violative content deleted]. At first he stated he wouldn't warranty the running board since it was put on by Gulf States Toyota (Central US Toyota dealership). When asked repeatedly about warranty coverage he first stated he would get messed over by GST if he took care of it. He kept telling me to go to the dealer I bought the car from. At the end of the day he said he would not warranty the running board. I explained that although I attempted to buy the car from CMT they were so difficult I ended up buying from a dealer 3 hours away. I asked him why he was being so difficult as I was trying to let CMT earn my service business. His statement "well we failed you here so why would you want to do that, you should just back to the dealership where you bought it'. When I asked him to clarify what he said "you heard me". I felt like the guy literaly wanted to throw down. Toyota national and the dealer that I bought the vehicle from both confirmed that CMT should be performing the warranty work. The vehicle is completely covered whether it it factory or GST installed. The selling dealer originally inspected the vehicle and stated that this was absolutely covered under warranty and allowed me to decide if I wanted to get the work done closer to Austin or in Dallas. It seemed like a good idea to try and have the business done locally. The technician that attempted to adjust the board seemed pretty good and new what he was doing. He manage to make some improvement but at the end of the day he could not get them adjusted appropriately. When I asked for a copy of the work performed (or attempted work) the service manager refused. When I spoke to the GM Robert Walker, he basically said "I spoke to my service manager and whatever he said I agree with". When I asked him to come outside and look at the defect he refused. Basically this a very buyer beware situation. I wouldn't recommend CMT to purchase a vehicle or do work on your vehicle. More

I tried really hard to buy a vehicle from these guys as I wanted to buy locally. It was one of the more insulting experiences with the Toyota network. They made it difficult to do a test drive with my wife wanted to buy locally. It was one of the more insulting experiences with the Toyota network. They made it difficult to do a test drive with my wife and I. The initial salesman was difficult and generally condecending. When I emailed and asked him to provide me the measurement of the vehicle from mirror to mirror as it is not listed in the specs, he told me I should do that next time I came in (30 miles RT). When I was in the next time the GM confirmed that all the sales guys had tape measures. This guy was too lazy to support the sale. I requested a different guy to deal with. The second guy was pleasant, he didn't know much about the car but was easier to be around. We went back and forth on the offers and at the end of the day they wanted $500 plus more than the next guy (Toyota of Richardson and McCombs). I attempted to relook at CMT and they kept quoting me vehicles that weren't close to my specs and over $1000 higher than the next guy. A neighbor bought his car there. Signed the paperwork and was to have it delivered to the dealership the next day. They called two days later and 'cancelled' the deal and he had to start all over. He never got the vehicle he wanted (or was promised by them) and ended up settling for something less. These guys are nortorous for overpromising and underdelivering. Each time I have walked into this dealership the showroom and lot have been empty of customers. Maybe the owners will get a clue that they are losing business and customers because of the lack of service and attempt at ripping the public off. I can't recommend a dealer in Austin. I would suggest you look at Houston, Dallas or SA. Specific to Maund - stay away from these guys. This is one operation that Gulf States should shut down. More

I had no idea what type of vehicle I wanted or even needed at the time I was shopping. My salesman at Charles Maund was Lee Salmela and he was so very very helpful in helping me make my mind up on what needed at the time I was shopping. My salesman at Charles Maund was Lee Salmela and he was so very very helpful in helping me make my mind up on what type of vehicle was the best to fit my need. I would go back again, for sure! More

Shopping for a new vehicle suxs but we went to Charles Maund Toyota first and should have bought my Tundra on the spot but my better half wanted to look around and not buy at the first place we went to. W Maund Toyota first and should have bought my Tundra on the spot but my better half wanted to look around and not buy at the first place we went to. Well let me just say that we visited one other Toyota Dealership and they pressed us to buy there truck instead with all the options that we wanted but not the correct color. As soon as they set us free we went back and bought the Tundra with every option we wanted except the window tin, but before we got out of finance they had that on as well. We know have over 38,000 miles on out Tundra and all our service has been done at Charles Maund Toyota. Truely a awesome experience and will continue to use there service department and future car purchases. More

Found me the vehicle that I wanted at a price that was affordable. Internet shopping at it's best. highly recommended to anyone looking for a vehicle with no hassles. Flew in, met with Lee and closed th affordable. Internet shopping at it's best. highly recommended to anyone looking for a vehicle with no hassles. Flew in, met with Lee and closed the deal in a matter of minutes. ~jj More

i have given the rating based on several visits to the showroom and the responsiveness of the sales person i dealt with. While i didn't purchase from Maund the overall experience was pleasant and the sho showroom and the responsiveness of the sales person i dealt with. While i didn't purchase from Maund the overall experience was pleasant and the showroom was excellent. i would recommend Maund to friends and family members. More

bought new tundra pickup. I have owned many pickups and this is hands down the best. have been able to call and schedule oil changes saving time off work. vehicle has always been ready when promised. ne this is hands down the best. have been able to call and schedule oil changes saving time off work. vehicle has always been ready when promised. needed small warranty part repair, part had to be ordered. Part arrived when promised, work scheduled and completed as promised. I couldnt ask for more and recommend this dealership as being the best I have ever dealt with. More

Took my Sienna in due to a squealing belt. When I went to pick it up the same afternoon I was shocked to see the front bumper was all scuffed up on the driver side and the end was sticking out about 1/4 to 1 pick it up the same afternoon I was shocked to see the front bumper was all scuffed up on the driver side and the end was sticking out about 1/4 to 1/2 of an inch where the bumper meets the wheel well which evidently was dented. Went back the next day to talk to the service manager and he insisted that the damage couldn't have been caused in the dealership and went on giving me some xx about how certain damage is not their responsibility anyway when they have to test drive a vehicle. The bottom line is that he said he would rather let the relationship with a loyal customer go sour than to take responsibility. The damage in my view is just cosmetic (I hope) and I can't believe TOYOTA management would spend all the money pushing customer satisfaction and fail to train their people (department head, no less) how to treat customers right. I have been going to Charles Maund for years and I have never had anything negative to say about them until now. I guess you can never learn the true character of a person or company until he is put under a test. It is sad that this guy fails in such a simple test. This has been a very negative experience for me and I will share it with as many people as I can. More

Terrible experience - I wouldn't believe them if they tell you something is not covered under warranty. I took my vehicle in before the extended warranty was going to expire. I told service that the key tell you something is not covered under warranty. I took my vehicle in before the extended warranty was going to expire. I told service that the keyless remote would work only intermittently. They insisted that it was not covered even when I gave them a copy of my warranty paperwork (which was a Toyota warranty through Gulf States Toyota). They asked for $275 for remote and programming. I then talked with service mgr (very, very rude man) who still denied my claim. He also said I should go to dealer I purchased vehicle from (in another city) and that I didn't have real Toyota warranty. I insisted he call the Toyota Ext Warranty. I had already spoken with the the extended warranty co and they had set up a record for my claim - they were very helpful and pleasant). The Charles Maund service mgr finally called and guess what? He had their service guy call me back to say that they had a remote waiting for me and could get me in and out in 20 minutes. Why didn't they just check with Toyota warranty and avoid a very ugly situation? Not smart business since they have definitely lost a customer and may have profited from doing the covered warranty work. More