Toyota of North Austin

Exceptional sales experience at Charles Maund Toyota After much research and 2 initial visits to Charles Maund to test drive hybrids, I narrowed my car search down to the 2017 Toyota Prius trim level 4 f After much research and 2 initial visits to Charles Maund to test drive hybrids, I narrowed my car search down to the 2017 Toyota Prius trim level 4 for its comfortable drive, its amazing mpg and and its stellar safety features. We made a 3rd appointment at Charles Maund to buy, and we were lucky to get to work with Ramiro Ferriol, a bilingual sales person. He was the most knowledgable sales person we've ever worked with. He knew how to work all the special features on the car, and he made sure to explain them to us and gave us the opportunity to test out as many as possible on the test drive. When it came time to negotiate the price, he worked with us to get the price down to what we were willing to pay. We'll definitely go back to Charles Maund Toyota and ask for Ramiro Ferriol the next time we need to buy a car. More

Repeat Sony helpful, but admin's lack of consideration in getting plates in timely matter for particular case disappointing. Obviously all busy and all but Sony helpful, but admin's lack of consideration in getting plates in timely matter for particular case disappointing. Obviously all busy and all but Sony didn't mask it too well. More

Excellent customer servide Elmer was so great. Very knowledgeable about the vehicles on the lot, took time to explain all the features, warranty coverage, and worked hard to get Elmer was so great. Very knowledgeable about the vehicles on the lot, took time to explain all the features, warranty coverage, and worked hard to get me the best price. I never felt rushed or pressured. Everyone that I worked with was very nice and friendly. They really care about your customer experience. More

Best car buying experience ever! I knew I wanted a Toyota 4 runner! I was ready to buy a 2016 from another dealership when Jonathan Nevels made me an offer that I couldn't refuse. H I knew I wanted a Toyota 4 runner! I was ready to buy a 2016 from another dealership when Jonathan Nevels made me an offer that I couldn't refuse. He found a 2017 for just about the same price! Thanks to Jonathan and Charles Maund I am driving my dream car at an affordable price! 😃 More

Great experience Found what I wanted and Shannon Brady helped me all the way through the process!! Go see him if you need a Toyota..👍🏻 Fair price and a great dealers Found what I wanted and Shannon Brady helped me all the way through the process!! Go see him if you need a Toyota..👍🏻 Fair price and a great dealership. More

2014 Highlander 15,000 Mile Checkup This service was provided by my professional service representative, Walter Ortiz. It was efficiently completed in under 2 hours. Fantastic customer s This service was provided by my professional service representative, Walter Ortiz. It was efficiently completed in under 2 hours. Fantastic customer service. Walter was courteous and provided me with information regarding the service to be performed prior to starting. He also made sure that I was comfortable in the waiting area and aware of the availability of refreshments during my wait. Thank you so much. More

Wonderful ...sales reps were personable without being pushy and responsive to our requests & price considerations.😊 Delivered the vehicle we expected in Mint ...sales reps were personable without being pushy and responsive to our requests & price considerations.😊 Delivered the vehicle we expected in Mint condition & Kevin spent a lot of time explaining all the features. Since we hadn't purchased a car in 16 years that was very beneficial. My 2000 Avalon still serves me well! More

Positive buying experience My Charles Maund salesperson and his manager seemed to care about getting my business. They were willing to negotiate to seal the deal with me. They d My Charles Maund salesperson and his manager seemed to care about getting my business. They were willing to negotiate to seal the deal with me. They did not drop the ball (as other competitive dealers did). They were pleasant to deal with and knowledgeable about my car's features. More

Charles Maund experience--in a nutshell First of all, "truly exceptional" is really hard to be, but if "truly exceptional" and unacceptable are the only choices, well.. I got off to a rocky First of all, "truly exceptional" is really hard to be, but if "truly exceptional" and unacceptable are the only choices, well.. I got off to a rocky start with Charles Maund. I felt pressured into buying my car by a sleazy used car salesman (Neal Slocum) and then was basically abandoned by CM...they didn't even call me to tell me my license plates were in. The first time I went to CM service, the attendant forgot about me and I waited nearly 2 hours for a scheduled oil change, and then said a total of six words to me when I finally asked about my car. (Jackson? You can pay in there.) The second time an attendant ran into another vehicle with mine. I was just about done with Charles Maund. The only reason I have not left Charles Maund is because of one employee, who was the one who took care of my vehicle when it was run into by another employee. I always ask for Will because I feel like I am treated like a person and not just someone you are trying to sell something to. He is always helpful and courteous, and that is saying a lot during the on-site accident fiasco. More