Toyota of North Austin

Mailia says Japan said tires are good I had a great easy sale for Mailia, I picked a car online and she delivered it next day. They received retail so they were happy. Referred her two I had a great easy sale for Mailia, I picked a car online and she delivered it next day. They received retail so they were happy. Referred her two clients and bought two trucks in two years from Charles Maund. They brought the car to me and I questioned the tires, well a week later 300 miles I have a wheel issue that was not their fault. I had the tires looked at because I really didn't think they were good when Mailia dropped off the car. I was told they have about 3000 miles on them. I called same day and was told Japan sets the certified criteria. Not them. Well Charles Maund made a decision to sell to a good client who gave them $150,000 in sales in two year "worn" tires. This was a used car so I overlooked the tear in tint and worn leather. But the tires I questioned was to much. I asked for customer service they waited four days and wanted to see the tires. They could have asked that on day one I would have had Discount Tire hold them. Bad Bad Company. I hope the $500 you saved by screwing your best client will hurt your company. Karma will happen Mailia. More

Friendly and helpful My experience was excellent because of pleasant, helpful, knowledgeable, and friendly people. Worked with me in finding what type of car and packages My experience was excellent because of pleasant, helpful, knowledgeable, and friendly people. Worked with me in finding what type of car and packages I wanted on it. More

Selling bad cars They sold me a car had a lot of problem and they told me I can not return the car. AC was empty, CD player is not working any they said I have to fix They sold me a car had a lot of problem and they told me I can not return the car. AC was empty, CD player is not working any they said I have to fix it with my money. And after 2 days later engine light came on and they told me I purchased as is so I have to fix it. Do NOT buy car here. More

Very efficient transaction All things handled very well from start to finish. Loose ends promptly addressed. Saved a lot of time over other dealers. Well organized company and s All things handled very well from start to finish. Loose ends promptly addressed. Saved a lot of time over other dealers. Well organized company and staff. More

Really comfortable during purchase process I can find useful info about vehicle, warranties, maintenance, service from salesperson Hieu. He made me feel trusted and comfortable during process o I can find useful info about vehicle, warranties, maintenance, service from salesperson Hieu. He made me feel trusted and comfortable during process of buying my new vehicle. Really appreciate it. More

Excellent service. They even washed my car to surprise me. Very pleased with service. It was done for free since I bought my cR new at Charles Maund and also had it serviced there. They did entire 20,000 mil Very pleased with service. It was done for free since I bought my cR new at Charles Maund and also had it serviced there. They did entire 20,000 mile service for free. I have one more free service coming. More

Excellent Service Beyond Compare I have been going to Charles Maund Toyota for many years and by far, they have the best service department in town. The Service Manager, Rob Foley, i I have been going to Charles Maund Toyota for many years and by far, they have the best service department in town. The Service Manager, Rob Foley, is exceptional - not only does he call me by name when I arrive, but he goes above and beyond to get me the best and most expeditious service available . . . even finding discounts for services. He's the reason I continue to got to Charles Maund Toyota for all my car service needs. More

Professional & No Pressure Experience Live in San Antonio. I requested information & quotes on the best price on a specific truck and to respond by email only as I work & sleep crazy hour Live in San Antonio. I requested information & quotes on the best price on a specific truck and to respond by email only as I work & sleep crazy hours. My local dealers called my home and continued to call, never gave me the best price quotes on the truck I was interested in. My local dealers also kept trying to low ball me on the value of my trade. Frustrated, I decided to look outside my local area for my new truck. I contacted, by email, Charles Maund Toyota in Austin. They promptly emailed me on the specific truck I was interested in, and gave me their best price. They never called me or pressured me in any way. I drove up to Austin and met with Joe Buantello, the Internet Sales Manager. He had my 2017 Toyota Tacoma Sport, in the exact color & with all the options I requested, clean, full tank of gas, and ready to drive off the lot! My trade was evaluated promptly and offered me a very fair price on my trade. He even tinted my windows and put nitrogen in my tires for free! I was in and out of the dealership in less the 90 minutes with my new truck. Just wish they had a dealership in San Antonio so I could do my scheduled maintenance there. More

Very friendly and helpful service! Jonathan was great and got my car to a price that I really wanted. Everything was really easy and comfortable. This is my second car from Charles Maun Jonathan was great and got my car to a price that I really wanted. Everything was really easy and comfortable. This is my second car from Charles Maund and I highly recommend the dealership. More

RUDE, OBNOXIOUS AND CONDESCENDING This about the sales manager Adam barker...extremely arrogant, rude, obnoxious and condescending. he has no sense of service whatever. I'm going to bu This about the sales manager Adam barker...extremely arrogant, rude, obnoxious and condescending. he has no sense of service whatever. I'm going to buy a car elsewhere. The experience with this Adam was terrible. More