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Toyota of Naperville

Naperville, IL

4.9
8,719 Reviews
The best product in the world won’t sell itself. The staff at Toyota of Naperville takes the reputation and reliability that Toyota cars and trucks have built over the years and added their own spin. With 40 years of automotive experience, customers who enter the Naperville, IL facility will be treated to a unique car-buying experience where their needs will be listened to and are the only thing that really matters. Toyota of Naperville is one of the highest rated dealers on DealerRater.com because they have the most professional staff that is full of knowledgeable sales people who take the time to understand the unique needs of each unique guest.
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1488 W. Ogden Ave

Naperville, IL

60540

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Showing 8,721 reviews

July 30, 2018

25,000 mile checkup Service department is very well run. Efficient check-in, and I was always provided an explanation of where to go next and what I was waiting for. Cou More

by lmc2641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mukesh Mehta, Coco Jordan
Jul 30, 2018 -

Toyota of Naperville responded

Valued Customer, we appreciate your truly exceptional words about both Mukesh and Coco here at Toyota of Naperville. All the best for now! Adam Bennett, Service Director, abennett@napervilletoyota.com

July 30, 2018

Great accommodation and patience with us newbies Meraj was our salesman and was great in helping us choose a car, and we really appreciated his patience with us, as we are terrible at making decision More

by Jg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meraj Ahmed
Jul 31, 2018 -

Toyota of Naperville responded

Jg, your truly exceptional words about Meraj mean the word to us! Please let us know if there's anything else that we can do for you at all down the road. Pat O'Brien, GM, pobrien@napervilletoyota.com

July 30, 2018

Service and lights The service was great and the car runs well but the warning lights still come on even after an extra review of the warning lights system. More

by win
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Reyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coco Jordan
Jul 31, 2018 -

Toyota of Naperville responded

Win, we are so glad to hear that you had a great experience with our service, however, we want you to feel secure in the service you received moving forward. Please reach out to me directly at your convenience and we'll do what we can to rectify that. If you're not satisfied, we're not satisfied! Pat O'Brien, GM, pobrien@napervilletoyota.com

July 30, 2018

Toyota Service Great, timely, and friendly service. Comfortable waiting area. I wish that the price of their services weren't so expensive and if they offered coupon More

by Ccrutcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 31, 2018 -

Toyota of Naperville responded

Valued Customer, it's customers like you that make it all worth it! Your truly exceptional words about our dealership are so great to hear. Have a great rest of the week! Pat O'Brien, GM, pobrien@napervilletoyota.com

July 30, 2018

Used Car Purchased from Internet Search This is the second used vehicle I have found online and purchased from Toyota of Naperville. The vehicle was just as described by Zeke. When I arriv More

by cgroggs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2018 -

Toyota of Naperville responded

Valued Customer, thanks so much for the truly exceptional words about both Zeke and Sam! Please let us know if there's anything else you need down the road! Pat O'Brien, GM, pobrien@napervilletoyota.com

July 29, 2018

jerrys tacoma Awesome dealership. very professional service. met my needs...got a great Tacoma truck. the sales team, after market team and service team, I can" sa More

by truckguy jerry j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harvey Nyien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Clancy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Aceto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabby,Jessica, Peter Murray, Kareem Thomas, Scott Bouma, Amber Mannella
Jul 30, 2018 -

Toyota of Naperville responded

Jerry, it's customers like you that make it all worth it! Thanks so much for the very kind rating of our entire staff. Here's to hoping that you had a truly exceptional weekend on your end. Pat O'Brien, GM, pobrien@napervilletoyota.com

July 29, 2018

Wonderful Experience! I have always heard great reviews of Toyota of Naperville and wanted to visit their dealership. I went one afternoon with my son to test drive some 4 More

by happy
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harvey Nyien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2018 -

Toyota of Naperville responded

Marty, thanks so much for the truly exceptional words about Harvey! Please let us know if there's anything else you need down the road! Pat O'Brien, GM, pobrien@napervilletoyota.com

July 28, 2018

Great job! Just came in and bought a new Camry with Kareem! Great dude! Everyone was patient with our kids running around. Second great experience here :) thank More

by Hairbykristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kareem Thomas
Jul 30, 2018 -

Toyota of Naperville responded

Kristin, it's customers like you that make it all worth it! Here's to hoping that you had a truly exceptional weekend on your end. Pat O'Brien, GM, pobrien@napervilletoyota.com

July 28, 2018

Advisor Christopher Lott, professional, polite I am rating your service employee. After the One time exposure working with sales person, it is the SERVICE DEPT that all subsequent interactions will More

by CPR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Lott
Jul 30, 2018 -

Toyota of Naperville responded

Valued Customer, your truly exceptional words about Christopher and our dealership as a whole mean the world to us! Here's to hoping that you had a great weekend on your end. Adam Bennett, Service Director, abennett@napervilletoyota.com

July 28, 2018

Love this dealership We came in looking for a RAV4, we were going to test drive only but we left with an awesome RAV4. We were greeted by Scott Bouma and he was excellent, More

by Toyota Babe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bouma
Jul 30, 2018 -

Toyota of Naperville responded

Valued Customer, thanks so much for your truly exceptional words about Scott and our dealership as a whole. We'll be just around the corner if you need anything else at all. Pat O'Brien, GM, pobrien@napervilletoyota.com

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