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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
167 Reviews

167 Reviews of Toyota of Montgomery - Service Center

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September 20, 2024

My car was throughly checked and I was on my way. Pedro was very professional and personable. Took time to suggest what I needed in the coming future so I would be prepared. I appreciated that! Than More

by DMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Sep 20, 2024 -

Toyota of Montgomery responded

Thank you for sharing your experience! We're glad Pedro provided professional and personable service at Toyota of Montgomery. We appreciate your feedback and look forward to assisting you in the future!

September 20, 2024

Car was due for regular maintenance. I was handled promptly and professionally. My service person, Pedro was very courteous and knowledgeable. It was a pleasure speaking with him. More

by DMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Sep 23, 2024 -

Toyota of Montgomery responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Pedro during your maintenance visit. Our team takes pride in providing prompt and professional service, and it's wonderful to know that Pedro made your visit enjoyable. We appreciate your feedback and look forward to seeing you again! Safe travels!

September 13, 2024

Great service. Professional work. On time repair! Very pleased. Would not hesitate to use again. Thanks again. More

by wtyphoons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
Sep 16, 2024 -

Toyota of Montgomery responded

Thank you for the positive feedback! We're glad to hear that our team at Toyota of Montgomery provided great service and timely repairs. We look forward to assisting you again in the future!

September 09, 2024

Very quick! My vehicle was through the service line in about 10 minutes, and into the shop. My vehicle was finished as promised! More

by lylewest0861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
Sep 10, 2024 -

Toyota of Montgomery responded

Thanks for sharing your experience, Lyle! We're glad to hear that our team at Toyota of Montgomery provided quick and efficient service. We appreciate your support!

September 08, 2024

Jon was excellent checked me in and out no issues. The oil change took two & a half hours which seems to me a little long. More

by william.russell46
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jon
Sep 09, 2024 -

Toyota of Montgomery responded

William, thanks for your feedback! We're glad Jon provided excellent service at Toyota of Montgomery. We'll look into the wait time to improve future visits.

August 30, 2024

Seems there was a management change recently, and the quality of service is definitely not up to par. They made a mistake with my vehicle getting a routine oil change, which they did fix. But the fact t More

by Traveltheworld101
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEREMY GREGORY
Aug 30, 2024 -

Toyota of Montgomery responded

Thank you for taking the time to share your feedback. I’m really sorry to hear about your recent experience and the inconvenience it caused. We strive to provide excellent service, and it’s clear we missed the mark in this instance. I understand how frustrating it must have been to have to return and spend so much time on a routine service. We’re addressing the management change and working hard to ensure that these kinds of issues don’t happen in the future. Your feedback is valuable, and I’d like to make this right. Please reach out to us directly so we can discuss how we can address this situation and regain your trust. We appreciate your patience and hope to have the opportunity to serve you better in the future.

August 30, 2024

25 year loyal Toyota owner. I’m over it. What’s the point when you can’t get your 2024 vehicle serviced under warranty? Have to go to Birmingham. With an appointment for 5k tir More

by Walshjm@live.com
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Edwards, PAYTON ARKUSZESKI
Aug 30, 2024 -

Toyota of Montgomery responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit. This is not the level of care we strive to provide, especially for our loyal customers. We would like to address this issue directly and ensure it doesn't happen again. Please reach out at your earliest convenience so we can make things right. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

August 29, 2024

Courteous friendly staff will get you in and out quickly very clean well organized placed More

by Henry.white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Toyota of Montgomery responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our courteous and friendly staff. We take great pride in maintaining a clean and well-organized environment, and it's wonderful to know that this made your visit enjoyable. Your feedback is greatly appreciated, and we look forward to serving you again soon.

August 28, 2024

Will was very helpful and cordial . He even provided my transportation after hours! Great receiving consultant! More

by ardonm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will in service dep.
Aug 29, 2024 -

Toyota of Montgomery responded

We're delighted to hear that Will provided such helpful and cordial service at Toyota of Montgomery. Thanks for sharing your positive experience with us!

August 27, 2024

Mr. Germaux in the service department is very polite and gives very good advice on maintenance and repair issues. He is also very trustworthy. More

by wsrichardsoniii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Germaux
Aug 27, 2024 -

Toyota of Montgomery responded

Thank you for highlighting Mr. Germaux's excellent service and trustworthy advice at Toyota of Montgomery! We appreciate your feedback and look forward to assisting you again in the future.

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