Back

Toyota of Montgomery - Service Center

Montgomery, AL

4.0
131 Reviews

131 Reviews of Toyota of Montgomery - Service Center

Sort by
July 03, 2024

Great service very friendly and tentative of your time and needs 10 out of 10 recommend for all your Toyota service needs More

by sherrisharawlinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Toyota of Montgomery responded

Sherri, thank you for the glowing recommendation! We're delighted to hear that our team at Toyota of Montgomery provided such attentive service. We appreciate your support and look forward to serving you again!

July 02, 2024

2 hours to rotate tires , on the way home the low tire light comes on. Stopped to check tires all low.So to me they didn’t even check air pressure in my tires after rotating them. They had 30,34,36,35 in More

by Deb
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon (service)
Jul 02, 2024 -

Toyota of Montgomery responded

Deb, I'm sorry to hear about your experience with the tire rotation. Ensuring proper air pressure is a basic step that should not have been overlooked. Please reach out so we can address this issue and make things right for you. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

July 02, 2024

Folks were very courteous, service was timely, they did what I asked for and didn’t try to sell anything additional. More

by Tec6904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall the advisors name
Jul 02, 2024 -

Toyota of Montgomery responded

We're delighted to hear that you had a positive experience with our courteous team at Toyota of Montgomery. Thanks for sharing your feedback!

July 02, 2024

Service was timely, Josh was nice. Truck wash missed, machine broken is the flaw, bad. More

by Mbrown20172013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh ( 5 Star)
Jul 02, 2024 -

Toyota of Montgomery responded

Thank you for leaving Toyota of Montgomery a five-star review! We are glad that Josh was kind and that you are satisfied with our work. Your feedback on the carwash is appreciated and we hope to have everything working soon!

July 02, 2024

For 15 minute work with the appointment took almost 4 hours. It’s looks like they don’t give proper appointments to the customers or not have enough staff for the job work. They start to work on my car a More

by Paresh Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro
Jul 02, 2024 -

Toyota of Montgomery responded

Paresh, I apologize for the long wait time you experienced. We strive to provide timely service and it's clear we fell short during your visit. Please reach out so we can discuss this further and make it right. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

June 26, 2024

Went into the dealership for a service on my Camry. Got in and got out. Thank You So Much Toyota of Montgomery! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Toyota of Montgomery responded

Alex, we're glad to hear your service visit was quick and efficient at Toyota of Montgomery. Thanks for the positive feedback!

June 24, 2024

I got there at 9’for a tire Rotation, left at 2. I got no explanation! More

by dtaylor8243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
PAYTON ARKUSZESKI
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Toyota of Montgomery responded

I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

June 24, 2024

This is the first time I have had service at this location. It was very easy to make my appointment and both employees I interacted with were professional and friendly. Karsen helped me get in and More

by jenifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
Jun 24, 2024 -

Toyota of Montgomery responded

Thank you for choosing Toyota of Montgomery for your service needs! We're glad to hear Karsen and the team provided a professional and friendly experience. We appreciate your feedback about the app, and we'll look into it.

June 22, 2024

I really appreciate how friendly Karsen was at drop off. I hadn't been there since the new system was in place and she patiently explained it to me More

by jak.cerf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen Morris
Jun 22, 2024 -

Toyota of Montgomery responded

Thank you for your 5-star review and response. We appreciate the accolades for Karsen and we'll be sure to provide them the positive feedback. We look forward to seeing you again at Toyota of Montgomery!

June 15, 2024

Cannot complain, just replace Dealer with Leader and you got the standard in which all dealerships should operate... More

by leonardo.marquez.b.1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Toyota of Montgomery responded

Leonardo, we're delighted to hear that you had such a positive experience with us at Toyota of Montgomery! Thanks for the fantastic feedback!

...
8
...