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Toyota of Montgomery - Service Center

Montgomery, AL

4.0
47 Reviews

47 Reviews of Toyota of Montgomery - Service Center

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June 01, 2024

I have used this dealership for the entire time I've owned my car. They went from being trustworthy and quality repairs to slimy and subpar repairs. Take your Car to any place other than this place More

by Alabama2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can't recall who I dealt with.
June 01, 2024

Clean - efficient-courteous - only negative would be overbooking and wait time ! Should supply fresh coffee, bottled water and a variety of inexpensive small snacks! Payton, my service attendant was won More

by granddad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Just getting to know the new people in customer service, prices and service was great. More

by edwzpb_toyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Toyota of Montgomery responded

We are grateful for your feedback! The Toyota of Montgomery team is here to help with any questions or concerns along the way.

May 29, 2024

Karsen was extremely helpful in navigating a tricky situation. She was professional and courteous and took care of everything. More

by Bob V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
May 30, 2024 -

Toyota of Montgomery responded

Bob, we're glad to hear Karsen provided such excellent assistance at Toyota of Montgomery. Thanks for sharing your experience!

May 29, 2024

Very poor customer service car was not repair as requested .noons assist when I called to report I was told to take my car back where I had the lights out on. I explained to KersevMorris I purchased More

by fthomas
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larder Morris
May 30, 2024 -

Toyota of Montgomery responded

I apologize for the frustrating experience you've had with our service team. It's clear we fell short in addressing your concerns and providing timely assistance, which is not what we strive for. I would like to make this right; please reach out directly so we can discuss how to resolve these issues properly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

May 28, 2024

Took over 6 hours and was not kept updated about the progress. Very unsatisfied and probably will not return. More

by Kdshughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CAMRON BARNES
3.0
This rating includes all reviews, with more weight given to recent reviews.
URIAH BROWN
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Montgomery responded

We apologize for the long wait and lack of communication during your visit. This is not the level of service we aim to provide, and we're sorry to hear about your dissatisfaction. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

May 26, 2024

Payton was very sweet and eager to please with the service and Lawrence took very good care of everything as he always does! More

by reyorkers2018
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LP. ( Lawrence Phillips)
May 26, 2024 -

Toyota of Montgomery responded

We're delighted to hear that Payton and Lawrence provided excellent service at Toyota of Montgomery! Thanks for sharing your positive experience with us.

May 25, 2024

Service tech very kind. Service was rendered in a timely fashion. Thank you very much. More

by robbinswilliamcj
Recommend Dealer
Yes
Employees Worked With
JERICHO HALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Toyota of Montgomery responded

We're delighted we could deliver an excellent experience! - Toyota of Montgomery Team

May 25, 2024

The technician was good and he explained what had to be done to my car. The dealership was clean. The workers were friendly. Thank You More

by adrianeabaldwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
May 27, 2024 -

Toyota of Montgomery responded

We're glad to hear you had a positive experience with our technician and team at Toyota of Montgomery. Thanks for the feedback!

May 25, 2024

I have done business with this dealership for over 7 years. They have undergone ownership changes, but they are still my preferred dealer. More

by josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sidney
May 27, 2024 -

Toyota of Montgomery responded

Josh, thanks for your loyalty over the years! We're glad to remain your preferred dealer at Toyota of Montgomery.

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