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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
167 Reviews
Call Service Center (334) 272-7147

167 Reviews of Toyota of Montgomery - Service Center

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October 13, 2024

I came in to have routine service done on my car. Paco was my service rep... he was efficient and informative. All went well on this service appointment. More

by Nancy
Recommend Dealer
Yes
Employees Worked With
Paco
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Oct 15, 2024 -

Toyota of Montgomery responded

Nancy, we're glad to hear that Paco provided efficient and informative service during your visit at Toyota of Montgomery. Thank you for sharing your experience with us!

October 12, 2024

Efficient and courteous The summary information was most helpful. I am satisfied with my experience. More

by superjock_64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RASHAAD PICKETT
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CAMRON BARNES
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Oct 15, 2024 -

Toyota of Montgomery responded

Thank you for sharing your positive experience with us at Toyota of Montgomery! We're glad to hear that our team was efficient and courteous, and that the summary information provided was helpful. We appreciate your feedback!

October 10, 2024

Great fast nice service reasonable price affordable atmosphere nice time great coffee friendly staff good More

by hsmhurra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Oct 10, 2024 -

Toyota of Montgomery responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Toyota of Montgomery provided a great experience with friendly service and good coffee. We appreciate your support and look forward to seeing you again soon!

October 10, 2024

My experience was nothing more than outstanding. Your personnel were very friendly, knowledgeable and caring. I would recommend them to any my friends or family. More

by Rbgreen1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Oct 10, 2024 -

Toyota of Montgomery responded

Thank you for sharing your outstanding experience with us at Toyota of Montgomery! We're delighted to hear our team provided friendly and knowledgeable service. Your recommendation means a lot, and we look forward to serving you again in the future!

October 04, 2024

In and out. But having some one try and sell you a newer vehicle is a let down. If I wanted to sell I would not be in service. More

by wn7478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
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Oct 04, 2024 -

Toyota of Montgomery responded

Thank you for sharing your feedback with us. We apologize if the experience at Toyota of Montgomery didn't meet your expectations regarding vehicle offers during service visits. Your input is valuable, and we'll work on ensuring a more focused service experience in the future! - Kyle Riggs - Customer Relationship Manager - (334) 272-7147

October 03, 2024

Lacks competency when executing clients request when scheduling appointments on their platform. Thanks a bunch More

by shema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
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Oct 03, 2024 -

Toyota of Montgomery responded

I'm sorry to hear about the issues you experienced with scheduling appointments on our platform. We strive for seamless service, and it's clear we fell short this time. Please reach out so we can address your concerns directly and improve your experience moving forward. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

October 01, 2024

I was very surprised and disappointed with my bill during my oil change this past week More

by jcgaylesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS GRAHAM
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Toyota of Montgomery responded

Thank you for sharing your feedback. We're sorry to hear that your recent experience didn’t meet your expectations, especially regarding the bill. We strive for transparency in our pricing, and we want to make sure our customers fully understand the costs involved. If you’d like, please send us a direct message with more details so we can look into this further and address any concerns you may have. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

September 28, 2024

The only problem I have is whoever repaired my sunvisor left greasy black finger prints in the upper headliner around the repaired section. My headliner is beige and he didn't clean his prints off. That is More

by lsmith5022
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Pedro
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Sep 29, 2024 -

Toyota of Montgomery responded

We apologize for the inconvenience caused by the fingerprints left on your headliner. This is certainly not up to our standards, and we appreciate you bringing it to our attention. Please reach out so we can make this right for you. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

September 24, 2024

People we friendly. Service took too long to complete. I my appointment was at 9:30 and was not completed until after 2:00 More

by acmason1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
Report | Print
Sep 25, 2024 -

Toyota of Montgomery responded

Thank you for your feedback. We're glad to hear our team was friendly, but we apologize for the longer-than-expected service time at Toyota of Montgomery. We'll work on improving this aspect and appreciate your patience!

September 22, 2024

3-Hour wait past my appointment time. Just to have a key programmed for my new vehicle. Waiting with my mother who has dementia. Not fun! The staff was nice and I did appreciate that. More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Skipper
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Sep 23, 2024 -

Toyota of Montgomery responded

Thank you for your feedback. We’re glad to hear that our staff was nice and supportive during your visit. We understand that waiting can be challenging, especially in your situation, and we truly appreciate your patience. If there’s anything we can do to improve your experience in the future, please let us know. We’re here to help!

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