Toyota of Montgomery - Service Center

Seems there was a management change recently, and the quality of service is definitely not up to par. They made a mistake with my vehicle getting a routine oil change, which they did fix. But the fact t quality of service is definitely not up to par. They made a mistake with my vehicle getting a routine oil change, which they did fix. But the fact that I had take off and come back and waste an entire day was frustrating. They did not compensate me in any way for their mistake. More

25 year loyal Toyota owner. I’m over it. What’s the point when you can’t get your 2024 vehicle serviced under warranty? Have to go to Birmingham. With an appointment for 5k tir I’m over it. What’s the point when you can’t get your 2024 vehicle serviced under warranty? Have to go to Birmingham. With an appointment for 5k tire rotation, a tire pressure or gauge problem, 2 plus hours later they hadn’t looked at my vehicle. Response- no manager and short, trained techs. Did I know anyone who could do the job? Zero offer to resolve or add air to tire. Tossed me my keys. Left a woman with a low tire to fend for herself on the same blvd where Amy xxxxx was shot and paralyzed. No thanks! More

Courteous friendly staff will get you in and out quickly very clean well organized placed very clean well organized placed More

Will was very helpful and cordial . He even provided my transportation after hours! Great receiving consultant! He even provided my transportation after hours! Great receiving consultant! More

The service department did a great job with my car. I did not have to wait long. They were very professional, helpful and friendly. I did not have to wait long. They were very professional, helpful and friendly. More

I waited 2. 5 hours yesterday afternoon (08/26/2024) just to be told they hadn't actually gotten the part to fix my car yet and no work had been done. Why did it 5 hours yesterday afternoon (08/26/2024) just to be told they hadn't actually gotten the part to fix my car yet and no work had been done. Why did it take 2.5 hours to figure that out? This was a scheduled appointment as well, but I've learned from multiple experiences that means nothing at this location. You'll pretty much always wait 3 hours, but usually they at least have something to show for it. More

Mr. Germaux in the service department is very polite and gives very good advice on maintenance and repair issues. He is also very trustworthy. gives very good advice on maintenance and repair issues. He is also very trustworthy. More

Awesome service department. I have always received awesome service. I would recommend them to anyone! I have always received awesome service. I would recommend them to anyone! More

Made an appointment but still waited 2 hours. Appointment times should be honored! Otherwise good service. Appointment times should be honored! Otherwise good service. More

I had a 1:00 appointment. I arrived at 12:50 and checked in. At 2:40 I asked the service advisor why it wasn’t ready. 5 minutes later I was notified it was completed. Ther I arrived at 12:50 and checked in. At 2:40 I asked the service advisor why it wasn’t ready. 5 minutes later I was notified it was completed. There’s absolutely no reason it takes almost 2 hours for an oil change! More