Toyota of Montgomery - Service Center

Great customer service. ..Friendly and very informative. Greeted with a smile and any questions that I asked he was willing to answer them ..Friendly and very informative. Greeted with a smile and any questions that I asked he was willing to answer them More

I arrived at the dealership after discovering a screw in my tire. I had no appointment but they took me anyway. I have had this and my previous 4Runner serviced at this dealership. I notified the service wr my tire. I had no appointment but they took me anyway. I have had this and my previous 4Runner serviced at this dealership. I notified the service writer that I had bought my tires here. He told me 90 minutes. My wife and I waited in the waiting room since our other vehicle was being repaired due to a recall. After two hours, they messaged me and said my vehicle was ready. They charged me $36 dollars for the tire repair. I had already canceled one appointment that morning because of this delay and was anxious to get back on schedule. I am sure my vehicle history was on the dealership computer system including a record of the tire purchase which included a road hazard warranty. So, I should not have been charged for this tire repair. I will remember this the next time I need Toyota service. More

Christina was great. The Problem was solved. Only downside was the long wait time. Good The Problem was solved. Only downside was the long wait time. Good More

Poor service went to have my first service on my truck it took a hour and a half to do and then it sat on the ready line for 45 minutes and no one would let me know had to go into the service office and ask took a hour and a half to do and then it sat on the ready line for 45 minutes and no one would let me know had to go into the service office and ask about we’re they through also had a tire issue right after I brought it called couldn’t get get no one to call me back had to call and ask for the head manager of the dealer they would not let me talk him but got the service manager and when it was all said and done it cost me 1400.00 dollars also had issues with my other truck I traded in you would think I would have been treated a little better since me and my wife have bought 12 vehicles in a six year period but after this last time I will be getting my services and trading out of town from now on More

Great efficient service. Great communication from the service department. I appreciated the extra requests met at pick up. Great communication from the service department. I appreciated the extra requests met at pick up. More

My experience was wonderful, Jon was exceptional, the service was fast and the process was easy. service was fast and the process was easy. More

Paco was really great but we brought up a couple extra concerns and he said the tech stated we needed new tires. We have had the car for just over 34,000 miles and have gotten regular tire rotations. Our concerns and he said the tech stated we needed new tires. We have had the car for just over 34,000 miles and have gotten regular tire rotations. Our 2018 Camry that we traded in we put 50k miles on and were just getting advised about needing tires soon. The tread isn't very low at all either so I feel like new tires would be a massive waste of money. Like I said, paco was great and he's just repeating what he's told but I'm so tired of getting the run around from here instead of straight answers. More

3 hour wait to get a key fob. Still have not got warranty brake pads for 2025 Tundra. They say the are on back order. I guess Toyota aren't put brakes on their vehicles. Still have not got warranty brake pads for 2025 Tundra. They say the are on back order. I guess Toyota aren't put brakes on their vehicles. More

Thank you for taking care of my car every thing was good. Looking forward for the next service Looking forward for the next service More

Horrible service. Tried to scam me out of $1700 for wheel bearings that weren’t needed. Then tried to claim my tires were completely “undriveable”. I know the tread is Tried to scam me out of $1700 for wheel bearings that weren’t needed. Then tried to claim my tires were completely “undriveable”. I know the tread is low and they need replacing, but it was not as emergent an issue as they made it out to me. More