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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
178 Reviews

178 Reviews of Toyota of Montgomery - Service Center

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December 07, 2024

Christina was great. The Problem was solved. Only downside was the long wait time. Good More

by dln355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Dec 09, 2024 -

Toyota of Montgomery responded

I'm glad Christina was great and we resolved your issue. However, I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 07, 2024

Poor service went to have my first service on my truck it took a hour and a half to do and then it sat on the ready line for 45 minutes and no one would let me know had to go into the service office and ask More

by nathan.duffey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KENDRIC JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Toyota of Montgomery responded

Nathan, I'm sorry to hear about your experience with our service department. We strive for efficient and attentive service, so it's disappointing to learn we fell short during your visit. I understand how frustrating this must have been, especially given your loyalty over the years. If you're open to discussing further or need assistance moving forward, please reach out to me directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 03, 2024

Great efficient service. Great communication from the service department. I appreciated the extra requests met at pick up. More

by AmandaV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTINA RHODES
Dec 04, 2024 -

Toyota of Montgomery responded

We're delighted to hear that you had a positive experience with our service department at Toyota of Montgomery! Thank you for acknowledging their great communication and efficiency. We look forward to serving your needs again in the future!

December 02, 2024

My experience was wonderful, Jon was exceptional, the service was fast and the process was easy. More

by Franklinroad38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon in the service dept
Dec 02, 2024 -

Toyota of Montgomery responded

All of us at Toyota of Montgomery are happy to see this wonderful feedback for Jon! Thanks for the kind words!

November 30, 2024

Paco was really great but we brought up a couple extra concerns and he said the tech stated we needed new tires. We have had the car for just over 34,000 miles and have gotten regular tire rotations. Our More

by Bailey Hejazi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paco was great!
Dec 02, 2024 -

Toyota of Montgomery responded

Bailey, I understand your frustration with the tire recommendation and appreciate you acknowledging Paco's efforts. It's important to us that our customers receive clear and accurate information, so I'd like to discuss this further with you to ensure you're getting straight answers. Please feel free to reach out at your convenience. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

November 28, 2024

3 hour wait to get a key fob. Still have not got warranty brake pads for 2025 Tundra. They say the are on back order. I guess Toyota aren't put brakes on their vehicles. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember
Nov 30, 2024 -

Toyota of Montgomery responded

Bobby, I apologize for the extended wait and any inconvenience caused by the back-ordered brake pads. We understand how frustrating this can be and are committed to resolving it as soon as possible. Please feel free to reach out if you have further questions or concerns. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

November 26, 2024

Thank you for taking care of my car every thing was good. Looking forward for the next service More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
Nov 26, 2024 -

Toyota of Montgomery responded

See you next time, and thank you for leaving us a five-star review!

November 26, 2024

Horrible service. Tried to scam me out of $1700 for wheel bearings that weren’t needed. Then tried to claim my tires were completely “undriveable”. I know the tread is More

by halleb02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SIDNEY K CORNELL
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Toyota of Montgomery responded

We strive for honesty and transparency in our service recommendations, so it's concerning to hear you were left feeling misled after your visit. Please reach out if you'd like us to review the situation further or address any outstanding concerns. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

November 21, 2024

The scheduled service was performed as described and took a reasonable amount of time considering the volume of vehicles this dealership services every day. More

by mafjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gremeaux
Nov 21, 2024 -

Toyota of Montgomery responded

Thank you for sharing your experience with us! We're pleased to hear that the service at Toyota of Montgomery met your expectations and was completed in a timely manner. We appreciate your patience and support!

November 19, 2024

Fast and well done. The communication was excellent and I would recommend these folks to anyone. More

by jmfinanceid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERIC BROWER
Nov 20, 2024 -

Toyota of Montgomery responded

Thank you for recommending Toyota of Montgomery. We are glad to hear that our team provided excellent communication!

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