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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
166 Reviews
Call Service Center (334) 272-7147

166 Reviews of Toyota of Montgomery - Service Center

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January 25, 2025

Very satisfied. A a a a a a a a a a a a a . More

by Paulbeaird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rhoades
Report | Print
Jan 27, 2025 -

Toyota of Montgomery responded

Paul, thank you for stopping by to share a positive review of Toyota of Montgomery!

January 24, 2025

Oil change and rotate took almost 2hours even with an appointment. Low pressure tire light is now on and this wasn’t on when I took the truck in. More

by scottcole80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Jan 27, 2025 -

Toyota of Montgomery responded

Scott, it's disappointing to hear about the delays you experienced as well as this tire pressure issue. We aim for efficiency and thoroughness, and we apologize if we fell short this time. Please reach out to us directly so we can address these concerns promptly. Thank you.

January 22, 2025

Jon and the crew were very polite and knowlegdable with my oip change and tire rotation. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Report | Print
Jan 22, 2025 -

Toyota of Montgomery responded

We appreciate your business and your review, Joe! It's great to hear that Jon and our team delivered five-star service. Until next time!

January 22, 2025

All was as expected. PACO TOOK CARE OF ALL. ready when expected. Will be back More

by aly.way
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco
Report | Print
Jan 23, 2025 -

Toyota of Montgomery responded

Aly, thank you for the great review of Paco and the team. We look forward to seeing you again at Toyota of Montgomery!

January 20, 2025

I really appreciate the honesty about my repairs that I need and the staff was friendly. More

by timvarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Jan 20, 2025 -

Toyota of Montgomery responded

There is nothing better than a great review. Thanks for giving Toyota of Montgomery your business, Tim!

January 14, 2025

Poor customer service. Very focused on selling but not after sales service or potential customer service. We have 3 Toyota vehicles and are considering switching brands ent More

by csj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
Report | Print
Jan 15, 2025 -

Toyota of Montgomery responded

It's disheartening to hear about your experience with our customer service. We strive for excellence in both sales and after-sales support, so it's concerning that we fell short here. Please reach out to us directly as we'd like the opportunity to address this situation and restore your faith in our services. Thank you.

January 13, 2025

This service appointment took 1-1/4 hours for a simple scheduled tire rotation and inspection. The paperwork stated I’d had services recommended and declined that I hadn’t been told about. I also wasn’t i More

by arrington.linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed-he was kind but didn’t have info
Report | Print
Jan 13, 2025 -

Toyota of Montgomery responded

Thank you for sharing your experience, Linda. We apologize for the delay and any miscommunication regarding recommended services and inspection results. Your feedback is important, and we would like to address these concerns directly with you. Please feel free to reach out at your convenience so we can assist you further. Thank you, Chuck Easters - General Manager

January 12, 2025

I would really like to thank service member for his outstanding service. He made it an absolute pleasure to work with him. Thank you Paco More

by Travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco
Report | Print
Jan 13, 2025 -

Toyota of Montgomery responded

Travis, we're delighted to hear that Paco provided outstanding service during your visit at Toyota of Montgomery. Thank you for sharing your experience with us!

January 11, 2025

I brought my 2010 Toyota Tundra into have a coolant leak checked and they told me it was a bad gasket on my water pump and something else that I don't remember. I didn't get it fixed that day because I want More

by steven.birnell9533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina
Report | Print
Jan 13, 2025 -

Toyota of Montgomery responded

It's concerning to hear about your experience with the coolant leak diagnosis, Steven. We strive for accurate assessments and it's disappointing that we may have missed the mark here. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

January 11, 2025

Great Customer service. However, they never given me a printed out quote for my future repair. More

by TrishE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Jan 13, 2025 -

Toyota of Montgomery responded

Trish, thank you for sharing this feedback about your Toyota of Montgomery experience. We want to make sure you get the quote for your future repair. We will search for your contact information, but please also reach out to me when you have a moment. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

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