Toyota of Montgomery - Service Center

For 15 minute work with the appointment took almost 4 hours. It’s looks like they don’t give proper appointments to the customers or not have enough staff for the job work. They start to work on my car a hours. It’s looks like they don’t give proper appointments to the customers or not have enough staff for the job work. They start to work on my car after 3 hours of appointment time. More

Went into the dealership for a service on my Camry. Got in and got out. Thank You So Much Toyota of Montgomery! Got in and got out. Thank You So Much Toyota of Montgomery! More

I got there at 9’for a tire Rotation, left at 2. I got no explanation! I got no explanation! More

This is the first time I have had service at this location. It was very easy to make my appointment and both employees I interacted with were professional and friendly. Karsen helped me get in and location. It was very easy to make my appointment and both employees I interacted with were professional and friendly. Karsen helped me get in and out quickly even though I was 15 minutes late for my appointment time. My only suggestion would be to be able to make my appointment using my Toyota app. More

I really appreciate how friendly Karsen was at drop off. I hadn't been there since the new system was in place and she patiently explained it to me I hadn't been there since the new system was in place and she patiently explained it to me More

Cannot complain, just replace Dealer with Leader and you got the standard in which all dealerships should operate... got the standard in which all dealerships should operate... More

The service is less than adequate. They have new technology when you arrive, but no one greets you. They walk past as you sit there. My oil change took 2 1/2 hours. I arrived at 1 pm They have new technology when you arrive, but no one greets you. They walk past as you sit there. My oil change took 2 1/2 hours. I arrived at 1 pm and left after 3:30 pm. The service has decreased in speed and friendliness every time I come. I am considering driving to a different dealership. More

Dropped off car and got a call when done. Fairly simple and straightforward. Only suggestion I have is that techs should re-set all service notifications. This is supposed to be done but hasn Fairly simple and straightforward. Only suggestion I have is that techs should re-set all service notifications. This is supposed to be done but hasn’t in either of the two times I have used this dealer. More

Tried to get me to purchase a front end alignment without even checking to see if one is needed. I drove through some big computer thing that they said checked tires, alignment, and other things but didn’t even checking to see if one is needed. I drove through some big computer thing that they said checked tires, alignment, and other things but didn’t check this to see if I even needed an alignment for a brand new car. Also, had to wait a very long time before getting checked in. Tons and tons of employees walking around so it shouldn’t take so long checking us in. More

My vehicle was serviced and I paid over $100. Two days later I realized, I had no wiper fluid. Also, when my vehicle was finished I had to ask what the service department said, the advisor didn’t Two days later I realized, I had no wiper fluid. Also, when my vehicle was finished I had to ask what the service department said, the advisor didn’t say a word. To find out I needed a new tire and brakes very soon. More