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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
238 Reviews

238 Reviews of Toyota of Montgomery - Service Center

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September 16, 2025

The employee are well trained and knowledgeable. The waiting room is very comfortable and clean. More

by nolencamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KENNETH BLAYLOCK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Toyota of Montgomery responded

While we appreciate the kind feedback about our team, it is disappointing to see the low rating. If there is anything more we can do to improve your visit or earn your 5 stars, please don’t hesitate to reach out. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

September 12, 2025

It was very therapeutic we are always worried about life but to come to Toyota of Montgomery, you know your in good hands. Josh was absolutely fantastic kept me posted and made sure everything went smoothly More

by langfordbrian06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
URIAH BROWN
5.0
This rating includes all reviews, with more weight given to recent reviews.
KENDRIC JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Eugene
Sep 15, 2025 -

Toyota of Montgomery responded

It's fantastic to know you felt at ease and well taken care of with Josh and our entire team. We truly appreciate your feedback and look forward to serving you again in the future at Toyota of Montgomery! Safe travels!

September 09, 2025

I dread bringing my cars in for servicing. Each experience has gotten worse. All around terrible service. Arrogant and angry people. No communication just terrible. More

by Therealestmccoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SIDNEY K CORNELL
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn
Sep 10, 2025 -

Toyota of Montgomery responded

I'm sorry to hear about your negative experiences with our service team. We strive for excellent communication and customer care, so it's concerning to learn that we've fallen short in these areas. Please reach out when you have a moment; I'd like the opportunity to address your concerns directly and improve future visits. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

September 09, 2025

Hayden was an excellent Service Advisor. My only complaint is, it’s always is a long wait. I have my husband pick me up so we can get some things done. Otherwise, everyone is nice and th More

by lcasey77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Roddy
Sep 10, 2025 -

Toyota of Montgomery responded

Thank you for sharing your feedback about Hayden and your experience with our team, we really appreciate this! However, we are sorry to hear your wait time wasn't shorter. We look forward to seeing you back again and we truly value your business! We will be sure to share these comments with the service team, we know they will appreciate them. Have a great day from all of us at Toyota of Montgomery!

August 28, 2025

My service experience has been great . The most recent tech, Karsen, keep me updated and did a great follow up. Love my Toyota and the folks behind it. Thanks More

by Mcleod9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karsen
Aug 28, 2025 -

Toyota of Montgomery responded

Thank you for your continued trust in us and for sharing your experience with Karsen! We are ecstatic to hear that you’ve consistently had such a positive experience with our team. See you down the road at Toyota of Montgomery!

August 28, 2025

Austin was very helpful and knowledgeable when it came to my questions regarding my vehicle and the services I was edible for. Thank you. More

by mmauldin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 28, 2025 -

Toyota of Montgomery responded

We are so happy you had a great experience with Austin and the team at Toyota of Montgomery! Thanks for your business—see you next time!

August 28, 2025

Love the cleanness of the service department and the video that was sent to me. It was all great 👍 More

by Lutebug5120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Toyota of Montgomery responded

Thanks for choosing Toyota of Montgomery! We appreciate your feedback for our clean facility!

August 21, 2025

Hard to reach. Poor communication. I was told that work was completed, went to pick up my vehicle and the work had not been completed. More

by alabambrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
URIAH BROWN
1.0
This rating includes all reviews, with more weight given to recent reviews.
SIDNEY K CORNELL
4.0
This rating includes all reviews, with more weight given to recent reviews.
RASHAAD PICKETT
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Toyota of Montgomery responded

I'm sorry to hear about the communication issues you experienced. It's important for us to keep our customers informed, and I apologize for any inconvenience caused by this oversight. Please feel free to reach out so we can address your concerns directly and ensure everything is resolved properly. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

August 20, 2025

Made appt for 7am. It was kept. Service was performed on time. Customer service did everything they promised. More

by schernof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Toyota of Montgomery responded

It sounds like you had a smooth, timely experience at Toyota of Montgomery! We’re delighted to hear our team delivered on every promise. Thanks for your review!

August 16, 2025

My vehicle was towed to Toyota of Montgomery for emergency repairs. I had to wait until the next 48 hours before I could get my vehicle fixed. I had no choice but to wait until they were able to get More

by gms-jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Gunderman
Aug 18, 2025 -

Toyota of Montgomery responded

Thank you for sharing your experience. We appreciate your patience and are glad to hear that your vehicle is running smoothly.

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