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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
190 Reviews

190 Reviews of Toyota of Montgomery - Service Center

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May 14, 2025

Josh was great to work with. He understood my concerns and answered all my questions. Trustworthy and knowledgeable! More

by Hurstolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gremaux
May 14, 2025 -

Toyota of Montgomery responded

We're delighted to hear that Josh provided you with trustworthy and knowledgeable service at Toyota of Montgomery. Thank you for sharing your positive experience!

May 10, 2025

Both Jazmine and Sidney provided me with a very positive service experience. I appreciate their attention to detail. More

by Sue
Recommend Dealer
Yes
Employees Worked With
Jazzmine
May 12, 2025 -

Toyota of Montgomery responded

Sue, we're delighted to hear that Jazmine and Sidney provided you with a positive service experience at Toyota of Montgomery. Thank you for acknowledging their attention to detail!

May 10, 2025

Austin took care of everything in a timely manner! A+ will return when service is needed. More

by Mstrong125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
May 12, 2025 -

Toyota of Montgomery responded

Thank you for visiting Toyota of Montgomery! Austin will appreciate the kind words!

May 08, 2025

I paid 5,000 down for my 2023 Camry. The car was 23,000. Have gone 5,000 miles and the tires are in the yellow and the brakes are in the yellow. I got no free oil change and no free tire More

by lfin0522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Phillips.
May 08, 2025 -

Toyota of Montgomery responded

I’m sorry to hear about the issues with your 2023 Camry's tires and brakes. To help us better understand the situation, could you please provide more details about your experience? Please reach out at your earliest convenience to discuss your concerns. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

April 30, 2025

My most recent service visit went great. Austin was very courteous and informative regarding my vehicle’s service and needs. He was able to answer all of my questions and my vehicle was serv More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
May 01, 2025 -

Toyota of Montgomery responded

We're delighted to hear that Austin provided you with courteous and informative service during your visit at Toyota of Montgomery. It's great to know all your questions were answered and the service was completed promptly. Thank you for sharing this positive feedback!

April 28, 2025

Jon Was very professional but the big smile thank you for your help Toyota thanks More

by bvivian087
Recommend Dealer
Yes
Employees Worked With
Jonnn
Apr 29, 2025 -

Toyota of Montgomery responded

Your feedback is much appreciated! Thank you for supporting Toyota of Montgomery.

April 27, 2025

Did not adhere to car care protection plan and further I came in for a tire rotation. What made you discover $250 worth of work that “the owner refused to accept and pay for. I do t have to pay for these More

by Pat Harris
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KENNETH BLAYLOCK
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in service department
Apr 28, 2025 -

Toyota of Montgomery responded

Pat, I'm sorry to hear about your experience and the oversight regarding your service agreement. We strive for efficiency and thoroughness in our services, so it's concerning that we fell short during your visit. Please reach out if you'd like to discuss this further or have any other questions or concerns. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

Apr 30, 2025 -

Pat Harris responded

It is very professional of you to respond. I have documents to prove all my allegations and when I have time to breathe I'll come over and discuss. This week is filled with appointments. When are you available next week (except Firiday morning) One of the events that really irked me was the service person sent some girl/woman to ask me if I wanted additional service. What??? See you

May 01, 2025 -

Toyota of Montgomery responded

Hi Pat, thank you for your message. I appreciate your willingness to discuss the matter further. I'm available any time next week between 8:00 AM and 5:00 PM. Please let me know what day and time works best for you, and I’ll make sure to set it aside. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

April 26, 2025

I was very pleased with the service I received during my most recent visit to Toyota. More

by Mrs Reilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen Morris
Apr 29, 2025 -

Toyota of Montgomery responded

We are thrilled to hear that our team provided excellent service. We look forward to assisting you again here at Toyota of Montgomery.

April 18, 2025

They serviced my car and did a good job, Jon was very professional and got me in and out. More

by Siggygon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Apr 18, 2025 -

Toyota of Montgomery responded

Thank you for leaving Toyota of Montgomery a five-star review and sharing your awesome feedback for Jon. See you down the road!

April 16, 2025

Friendly staff & quality of service good! However, wait time is unreasonable & poor. On 2 occasions I had over 2 hours wait time for a scheduled oil change! More

by marshelle5919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Edwards
Apr 16, 2025 -

Toyota of Montgomery responded

Marshelle, thank you for sharing your feedback with us. We're glad to hear that our staff was friendly and provided quality service at Toyota of Montgomery, but we're sorry about the long wait times you've experienced. We'll work on improving this aspect to better serve you in the future!

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