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Toyota of Montgomery - Service Center

Montgomery, AL

3.9
146 Reviews

146 Reviews of Toyota of Montgomery - Service Center

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December 21, 2024

No experience with the sales dept but the service department needs improvement. Very slow for standard service More

by Kdboston81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
December 19, 2024

Everything was excellent. I love the serve and everything very I will be back for another service More

by rickieg57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
URIAH BROWN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Toyota of Montgomery responded

Thank you for choosing Toyota of Montgomery, Rickie. We appreciate your positive feedback!

December 19, 2024

Pleased with service provided. Wait was a little longer than expected to get vehicle serviced. More

by Rgrac1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TOM GOODMAN
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Toyota of Montgomery responded

We appreciate your feedback here at Toyota of Montgomery! We hope to have the opportunity to improve your wait time at your next visit.

December 14, 2024

Four hours for an oil change and tire rotation is ridiculous .should’ve not taken over two hours More

by stevebush731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon,Edwards
Dec 16, 2024 -

Toyota of Montgomery responded

Steve, I am sincerely sorry to hear about your experience and the extended wait time for your oil change. We will be sure to discuss this with our team to improve our efficiency for the future. If there is any additional information that you would like to provide, we would be happy to discuss it with you. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 14, 2024

Great service. Karsen was very helpful and friendly. Would recommend to other people. Thank you for a great experience. More

by Itsybitsy968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen.
Dec 16, 2024 -

Toyota of Montgomery responded

We're delighted to hear that Karsen provided you with such helpful and friendly service at Toyota of Montgomery! Thank you for recommending us, and we're glad we could offer a great experience.

December 10, 2024

Great customer service. ..Friendly and very informative. Greeted with a smile and any questions that I asked he was willing to answer them More

by Holmes.reese2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
URIAH BROWN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Toyota of Montgomery responded

We're delighted to hear about your positive experience at Toyota of Montgomery! Our team takes pride in providing friendly and informative service. Thanks for sharing your feedback, and we look forward to assisting you again in the future!

December 07, 2024

I arrived at the dealership after discovering a screw in my tire. I had no appointment but they took me anyway. I have had this and my previous 4Runner serviced at this dealership. I notified the service wr More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Baker
Dec 09, 2024 -

Toyota of Montgomery responded

John, I apologize for the inconvenience you experienced with your repair and the unexpected charge. We strive to provide efficient service and honor warranties, so it's disappointing to hear about this oversight. Please reach out if you'd like us to look into this further or address any other concerns you may have. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 07, 2024

Christina was great. The Problem was solved. Only downside was the long wait time. Good More

by dln355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Dec 09, 2024 -

Toyota of Montgomery responded

I'm glad Christina was great and we resolved your issue. However, I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 07, 2024

Poor service went to have my first service on my truck it took a hour and a half to do and then it sat on the ready line for 45 minutes and no one would let me know had to go into the service office and ask More

by nathan.duffey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KENDRIC JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Toyota of Montgomery responded

Nathan, I'm sorry to hear about your experience with our service department. We strive for efficient and attentive service, so it's disappointing to learn we fell short during your visit. I understand how frustrating this must have been, especially given your loyalty over the years. If you're open to discussing further or need assistance moving forward, please reach out to me directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 03, 2024

Great efficient service. Great communication from the service department. I appreciated the extra requests met at pick up. More

by AmandaV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTINA RHODES
Dec 04, 2024 -

Toyota of Montgomery responded

We're delighted to hear that you had a positive experience with our service department at Toyota of Montgomery! Thank you for acknowledging their great communication and efficiency. We look forward to serving your needs again in the future!

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