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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
152 Reviews

152 Reviews of Toyota of Montgomery - Service Center

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January 20, 2025

I really appreciate the honesty about my repairs that I need and the staff was friendly. More

by timvarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Jan 20, 2025 -

Toyota of Montgomery responded

There is nothing better than a great review. Thanks for giving Toyota of Montgomery your business, Tim!

January 14, 2025

Poor customer service. Very focused on selling but not after sales service or potential customer service. We have 3 Toyota vehicles and are considering switching brands ent More

by csj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
Jan 15, 2025 -

Toyota of Montgomery responded

It's disheartening to hear about your experience with our customer service. We strive for excellence in both sales and after-sales support, so it's concerning that we fell short here. Please reach out to us directly as we'd like the opportunity to address this situation and restore your faith in our services. Thank you.

January 13, 2025

This service appointment took 1-1/4 hours for a simple scheduled tire rotation and inspection. The paperwork stated I’d had services recommended and declined that I hadn’t been told about. I also wasn’t i More

by arrington.linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed-he was kind but didn’t have info
Jan 13, 2025 -

Toyota of Montgomery responded

Thank you for sharing your experience, Linda. We apologize for the delay and any miscommunication regarding recommended services and inspection results. Your feedback is important, and we would like to address these concerns directly with you. Please feel free to reach out at your convenience so we can assist you further. Thank you, Chuck Easters - General Manager

January 12, 2025

I would really like to thank service member for his outstanding service. He made it an absolute pleasure to work with him. Thank you Paco More

by Travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco
Jan 13, 2025 -

Toyota of Montgomery responded

Travis, we're delighted to hear that Paco provided outstanding service during your visit at Toyota of Montgomery. Thank you for sharing your experience with us!

January 11, 2025

I brought my 2010 Toyota Tundra into have a coolant leak checked and they told me it was a bad gasket on my water pump and something else that I don't remember. I didn't get it fixed that day because I want More

by steven.birnell9533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina
Jan 13, 2025 -

Toyota of Montgomery responded

It's concerning to hear about your experience with the coolant leak diagnosis, Steven. We strive for accurate assessments and it's disappointing that we may have missed the mark here. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

January 11, 2025

Great Customer service. However, they never given me a printed out quote for my future repair. More

by TrishE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Jan 13, 2025 -

Toyota of Montgomery responded

Trish, thank you for sharing this feedback about your Toyota of Montgomery experience. We want to make sure you get the quote for your future repair. We will search for your contact information, but please also reach out to me when you have a moment. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 21, 2024

No experience with the sales dept but the service department needs improvement. Very slow for standard service More

by Kdboston81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
Dec 23, 2024 -

Toyota of Montgomery responded

Thank you for your feedback. We apologize for any delays you've experienced with our service department and appreciate your patience. We're always looking to improve efficiency and would love the chance to discuss this further if you're open to it. Please feel free to reach out anytime. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 19, 2024

Everything was excellent. I love the serve and everything very I will be back for another service More

by rickieg57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
URIAH BROWN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Toyota of Montgomery responded

Thank you for choosing Toyota of Montgomery, Rickie. We appreciate your positive feedback!

December 19, 2024

Pleased with service provided. Wait was a little longer than expected to get vehicle serviced. More

by Rgrac1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TOM GOODMAN
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Toyota of Montgomery responded

We appreciate your feedback here at Toyota of Montgomery! We hope to have the opportunity to improve your wait time at your next visit.

December 14, 2024

Four hours for an oil change and tire rotation is ridiculous .should’ve not taken over two hours More

by stevebush731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon,Edwards
Dec 16, 2024 -

Toyota of Montgomery responded

Steve, I am sincerely sorry to hear about your experience and the extended wait time for your oil change. We will be sure to discuss this with our team to improve our efficiency for the future. If there is any additional information that you would like to provide, we would be happy to discuss it with you. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

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