182 Reviews of Toyota of Montgomery - Service Center
Friendly staff & quality of service good! However, wait time is unreasonable & poor. On 2 occasions I had over 2 hours wait time for a scheduled oil change! However, wait time is unreasonable & poor. On 2 occasions I had over 2 hours wait time for a scheduled oil change! More
I was Very Happy with my advisor Josh. However the rest of the services I was totally unhappy.. However except for Josh I haven’t been happy with the services since Jericho left. However the rest of the services I was totally unhappy.. However except for Josh I haven’t been happy with the services since Jericho left. More
Glad Toyota has this dealership in Montgomery. There needs to be a presents in surrounding area like Prattville. Karsen was very pleasant to work with. There needs to be a presents in surrounding area like Prattville. Karsen was very pleasant to work with. More
After taking each of my Toyotas to an independent shop, each with a different problem it could not fix, I brought them to Toyota of Montgomery who diagnosed and fixed both cars. Service personnel were atte each with a different problem it could not fix, I brought them to Toyota of Montgomery who diagnosed and fixed both cars. Service personnel were attentive and good. More
The wait for service department is super long and the advisors do not update you to give you an estimate of the wait time after you’ve been there for 3-4 hours. They have no idea how to fix technical iss advisors do not update you to give you an estimate of the wait time after you’ve been there for 3-4 hours. They have no idea how to fix technical issues because they don’t have a technology technician. I was having issues with remote connect, where I spoke with support tech they said I needed an update. Luckily I purchased Toyota Extra Care, when they installed the module they returned my car with the lights on the dash and my safety features disabled. When I asked them why were they in their answer was they don’t know and they don’t know how to turn the lights off. I sat at the dealership for 6 straight hours waisting a day waiting on them to try to figure out what’s wrong with my car just for them to tell me they don’t know! A complete waist! More