Toyota of Montgomery - Service Center

Fast and well done. The communication was excellent and I would recommend these folks to anyone. The communication was excellent and I would recommend these folks to anyone. More

Jon Edward’s was worthless and a total Zero. No communication with me over 2 1/2 hours. I happen to see My vehicle Ready and went To him. Whole story - Brought my truck in for 10k service an No communication with me over 2 1/2 hours. I happen to see My vehicle Ready and went To him. Whole story - Brought my truck in for 10k service and oil change on Nov 7, 2024. My tech was Jon Edward’s lacks the initiative and ability to communicate to customers while you wait for vehicle while in the shop. Happened to see my truck parked in the “ready or completed area”, when I went to ask Jon about my truck, he said give him a minute while he talked to his mechanics for another 15 min. Then Jon made me wait another 15 min while he tried to get his act together. When I asked what was wrong with my front seat adjustment knob (reported last time I was there), jon told me he didn’t understand what the mechanic said because he spoke “foreign”. He then tried to charge me $110 for it. Even though it is under warranty. Jon continually argued and was insistent that Toyota was not responsible for damages after 12 months. Wouldn’t even listen to the fact that I reported it earlier. He was totally unprofessional and just wanted to make a sale. On Sunday, 3 days after service, I found a large oil stain on my garage. I don’t drive everyday and when I checked the oil level it didn’t even show on the dipstick. I went under my vehicle and found lots of oil from the front radiator all thru the back of the undercarriage of my truck. I had to cancel my plans this weekend. I sent pictures of the oil accumulated to Kaylynn Wade on Sunday. I believe the oil filter was not secured properly or damaged as that is where the oil residue starts accumulating on every metal structure of the truck. I’ve received about two or three emails just in the last few days from your staff as well as text and phone calls asking me to trade in my truck as they would like to put me in something newer. I’ve only had two service appointments with you. The first one was just a rotation of tires and checking it out and the second one was the appt on 7 November. If I’m being told you warranty isn’t worth it, you don’t worry warranty anything on the vehicle, I’m expected to pay for every little thing, even though it falls into the warranty. Why would I buy another vehicle from you? I already know that my engine is gonna have to be replaced because you have already recalled 100,000 trucks. I am not a fan of Toyota, I am definitely not a fan of your dealership or the people that work there. There is nobody that has spoken a kind word since I’ve been there and there’s nobody that has showed me any what I would call nice treatment for owning a Toyota and being part of that group of owners. I think it’s a disgrace to own a Toyota right now and I hate the fact that I have to go to your dealership for anything because I feel embarrassed that I have to wait for two or three hours for a simple oil change and then screw it and put me in a position to seize my engine. There is no supervision and quality control at your dealership. I’ve bought cheaper vehicles when they were done by vehicle was actually cleaned on the inside had a car wash and we shined and ready to go. I can’t even get you to fix it right the first time.Why would I want to rely upon you for anything and why would I put myself back in another Toyota vehicle. More

Good Morning. The customer service was first class. Thank you Haley and everyone else that was so kind. The customer service was first class. Thank you Haley and everyone else that was so kind. More

My service advisor, Karsen Morris, did a great job of keeping me advised and updated on the progress of my Corolla. She was very professional and I was highly pleased with the maintenance done on my vehi keeping me advised and updated on the progress of my Corolla. She was very professional and I was highly pleased with the maintenance done on my vehicle. More

Love the friendly staff here and service department is always great and very knowledgeable with any questions or concerns you might have! always great and very knowledgeable with any questions or concerns you might have! More

I have been with this dealership for over 30 years and have never had a complaint. This was my first time going in without an appointment and I was taken care of beautifully. have never had a complaint. This was my first time going in without an appointment and I was taken care of beautifully. More

The wait time is unnecessary. If I have an appointment I should not be waiting 3 hours. My car was done for over 45 minutes before I was checked out. Even then I had to ask how lo If I have an appointment I should not be waiting 3 hours. My car was done for over 45 minutes before I was checked out. Even then I had to ask how long would it be. Tech were rude. I will be changing to Clanton Toyota. More

I have bought 4 Toyota’s from the dealership in the past three years. When it was Reinhart Toyota, I was treated well. But the company has changed hands and customer service has become completely unacceptab three years. When it was Reinhart Toyota, I was treated well. But the company has changed hands and customer service has become completely unacceptable. My wife has tried to contact them numerous times about issues with the Highlander that she bought. She has gotten virtually no satisfaction from the customer service people. They promised to call and never do. They promised a second key for her Highlander months ago, and it took 4 months to get it. She has inquired about service and either she gets no response or the customer service person has been rude. She asked to speak to a supervisor and was told there is no supervisor. That is total nonsense. We will never buy a car from this dealership again and encourage others to look elsewhere if you are planning to buy a Toyota. More

Slow getting a routine service completed. Sidney was very professional and knowledgeable. Sidney was nice and answered all my questions. Sidney was very professional and knowledgeable. Sidney was nice and answered all my questions. More

I feel that the service department is not always helpful in letting one know where to be at the allotted times. It seems that it is assumed that you already know where to put your car, where to wait, and w in letting one know where to be at the allotted times. It seems that it is assumed that you already know where to put your car, where to wait, and who is taking care of the situation. More