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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
176 Reviews

176 Reviews of Toyota of Montgomery - Service Center

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April 02, 2025

Karsen in the service department was very helpful and went the extra mile to keep me informed about my invoice. Thank you! More

by BlkBrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
April 01, 2025

Glad Toyota has this dealership in Montgomery. There needs to be a presents in surrounding area like Prattville. Karsen was very pleasant to work with. More

by EdMcBride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
Apr 02, 2025 -

Toyota of Montgomery responded

We're delighted to hear you had a pleasant experience with Karsen at Toyota of Montgomery. We appreciate your feedback and hope to see you again soon!

March 28, 2025

After taking each of my Toyotas to an independent shop, each with a different problem it could not fix, I brought them to Toyota of Montgomery who diagnosed and fixed both cars. Service personnel were atte More

by crozier.boatmen_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEANTE HENDERSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Gremaux
Mar 31, 2025 -

Toyota of Montgomery responded

We're delighted to hear that our team at Toyota of Montgomery was able to diagnose and fix your vehicles successfully! Our attentive service personnel are always here to help, and we appreciate you choosing us for your automotive needs. Safe driving ahead!

March 27, 2025

The wait for service department is super long and the advisors do not update you to give you an estimate of the wait time after you’ve been there for 3-4 hours. They have no idea how to fix technical iss More

by Ron27
Recommend Dealer
No
Employees Worked With
Karsen
Mar 27, 2025 -

Toyota of Montgomery responded

Ron, I'm sorry to hear about your frustrating experience with our service department. To help us better understand the situation, could you please provide more details about your experience? Please reach out at your earliest convenience to discuss your concerns. You can contact our Service Director Joel at (334) 676-3862 or myself at (334) 272-7147 x 1237 Thank you, Angelisa Newell - Customer Retention Manager

March 19, 2025

Second worst service experience I’ve ever had. from the time I called to make an appointment to finally getting my vehicle back was stressful and totally unprofessional. Jon, Service Manager, was More

by Nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None I talked with are listed
Mar 19, 2025 -

Toyota of Montgomery responded

Nan, I'm very sorry to hear about your disappointing service experience; it seems there is room for improvement in regard to our customer care. We value your feedback and hope you'll give us another chance to assist you. To better assist you with this previous experience please feel free to reach out to our Service Director Joel with more information at (334) 676-3862. You can also reach out to me directly anytime. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

March 14, 2025

While I’m sure they do their best, this dealerships service is atrocious. It took over 2 days for a simple oil change and took over 30 minutes on the phone to even schedule my maintenance. They are nic More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karsen Morris
Mar 14, 2025 -

Toyota of Montgomery responded

It's disappointing to hear about the delays you experienced with our service. We strive for efficiency and understand how frustrating this must have been for you. Your feedback is valuable, and we would like to address these concerns directly. Please feel free to reach out at your convenience so we can make things right. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

March 12, 2025

Since arrival I was treated very professionally by Mr Glenn Stinchcomb. The tech that woks in my Tacoma is Mr Brandon Hurst and does a great job on my truck every time he works on it. I will continue tru More

by Chani1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Glenn Stinchcomb 1166
Mar 12, 2025 -

Toyota of Montgomery responded

Thank you for sharing your experience with us at Toyota of Montgomery! We're delighted to hear that Mr. Glenn Stinchcomb and Mr. Brandon Hurst provided professional service on your Tacoma. We appreciate your trust in our team and look forward to serving you again!

March 11, 2025

Service dept. is not as good…long wait time check in, and service. no snacks , More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
Mar 11, 2025 -

Toyota of Montgomery responded

I'm very sorry to see that we did not deliver a five-star experience. Your feedback is important to us and will help our team improve our services. If you would like to discuss anything further, please reach out directly. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

March 11, 2025

Takes 4 hours for an oil change. Do not inform customer of warranty status before hand More

by watt2044
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Cannot remember
Mar 12, 2025 -

Toyota of Montgomery responded

I am sorry to hear that your visit took longer than we had anticipated. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out. - Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

February 27, 2025

It took them over 9 hours to complete less than an hours worth of work. This was even after I had scheduled an appointment, and spent three hours in their waiting room. More

by Kkatz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn stinchcomb
Feb 27, 2025 -

Toyota of Montgomery responded

I'm sorry to hear about the long wait time you experienced. We strive for efficiency and it seems we fell short during your visit. Please reach out so we can address this issue directly and improve our service in the future. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

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