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Toyota of Montgomery

Montgomery, AL

Overview
Employees
Reviews
Vehicles
4.1
255 Reviews
When you shop for a new Toyota vehicle in Montgomery, you're looking for a Toyota dealership you can trust with the model you want and a hassle-free car-shopping experience. At Toyota of Montgomery, we're proud to be one of the top Toyota dealers in the area, offering a variety of New Toyota Cars For Sale and Used Sedans, SUVs, & Wagons in Montgomery, AL. Contact our sales or service teams to schedule a test drive! Toyota of Montgomery also proudly serves Montgomery, AL, and surrounding communities. Start shopping by exploring current New Toyota Lease and Finance Specials on popular Toyota models. Looking for a used car for sale instead? Browse current Used Car Offers and specials near Montgomery. Also, take a look at deals on Toyota of Montgomery Certified Pre-Owned Toyota Cars For Sale in Montgomery, AL for affordable specials to fit your budget.
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911 Eastern Blvd

Montgomery, AL

36117

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Showing 255 reviews

September 08, 2024

Jon was excellent checked me in and out no issues. The oil change took two & a half hours which seems to me a little long. More

by william.russell46
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jon
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Sep 09, 2024 -

Toyota of Montgomery responded

William, thanks for your feedback! We're glad Jon provided excellent service at Toyota of Montgomery. We'll look into the wait time to improve future visits.

September 07, 2024

Very professional, catered to customer, made purchase easy in a very timely fashion (one day transaction)….. More

by planemullins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RASHAAD PICKETT
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Toyota of Montgomery responded

Thank you for sharing your experience! We're delighted to hear that our team at Toyota of Montgomery made the purchase process smooth and efficient. Enjoy your new vehicle!

September 06, 2024

He has always been a good salesman and always put the tperson he dealing with first. More

by sabrinavinson95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KENDRIC JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Toyota of Montgomery responded

We are grateful to have earned your business, Sabrina. Thanks for taking the time to leave us a review! - The Toyota of Montgomery Team

September 05, 2024

James was great! We are very pleased with our new Toyota and the buying process was very easy and quick. More

by Amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JAMES JACKSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Toyota of Montgomery responded

Amy, we're delighted to hear that James made your experience at Toyota of Montgomery smooth and enjoyable. Enjoy your new Toyota!

August 30, 2024

Seems there was a management change recently, and the quality of service is definitely not up to par. They made a mistake with my vehicle getting a routine oil change, which they did fix. But the fact t More

by Traveltheworld101
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEREMY GREGORY
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Toyota of Montgomery responded

Thank you for taking the time to share your feedback. I’m really sorry to hear about your recent experience and the inconvenience it caused. We strive to provide excellent service, and it’s clear we missed the mark in this instance. I understand how frustrating it must have been to have to return and spend so much time on a routine service. We’re addressing the management change and working hard to ensure that these kinds of issues don’t happen in the future. Your feedback is valuable, and I’d like to make this right. Please reach out to us directly so we can discuss how we can address this situation and regain your trust. We appreciate your patience and hope to have the opportunity to serve you better in the future.

August 30, 2024

25 year loyal Toyota owner. I’m over it. What’s the point when you can’t get your 2024 vehicle serviced under warranty? Have to go to Birmingham. With an appointment for 5k tir More

by Walshjm@live.com
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
PAYTON ARKUSZESKI
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Edwards
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Aug 30, 2024 -

Toyota of Montgomery responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit. This is not the level of care we strive to provide, especially for our loyal customers. We would like to address this issue directly and ensure it doesn't happen again. Please reach out at your earliest convenience so we can make things right. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

August 29, 2024

Courteous friendly staff will get you in and out quickly very clean well organized placed More

by Henry.white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Toyota of Montgomery responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our courteous and friendly staff. We take great pride in maintaining a clean and well-organized environment, and it's wonderful to know that this made your visit enjoyable. Your feedback is greatly appreciated, and we look forward to serving you again soon.

August 28, 2024

Wonderful experience with Uriah and Mo. Easy friendly informative and professional. My family is all in for Lexus and Toyota. We will be back! More

by ekpaws
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
URIAH BROWN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo
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Aug 28, 2024 -

Toyota of Montgomery responded

We're delighted to hear that Uriah and Mo provided an excellent experience at Toyota of Montgomery! Thank you for your support, and we look forward to welcoming your family back in the future.

August 28, 2024

Will was very helpful and cordial . He even provided my transportation after hours! Great receiving consultant! More

by ardonm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will in service dep.
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Aug 29, 2024 -

Toyota of Montgomery responded

We're delighted to hear that Will provided such helpful and cordial service at Toyota of Montgomery. Thanks for sharing your positive experience with us!

August 27, 2024

I waited 2. 5 hours yesterday afternoon (08/26/2024) just to be told they hadn't actually gotten the part to fix my car yet and no work had been done. Why did it More

by William Webb
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Gremaux,
Report | Print
Aug 27, 2024 -

Toyota of Montgomery responded

William, I apologize for the long wait and lack of communication regarding your scheduled appointment. This is not the level of service we aim to provide, and I'd like to address this issue directly with you. Please reach out when you can so we can make things right. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

Aug 27, 2024 -

William Webb responded

Hi, I already tried this number earlier today and received someone else's voicemail. I won't try it again. Y'all already wasted 2.5 hours of my time on Monday. I'm not spending more time at work trying to call you. You're the customer relationship manager. Y'all have my number. It seems like it's your job to call me. Frankly, this more or less bumper response and posting of a generic phone number makes it seems like y'all don't actually want to get in touch with me.

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