Toyota of Montgomery

Lack of Professionalism - I won't be back. Dealer charged me a doc fee (almost 400.00) then wanted me to do the paper work. When I told them it was not my responsibility their staff was not br Dealer charged me a doc fee (almost 400.00) then wanted me to do the paper work. When I told them it was not my responsibility their staff was not bright enough to google my towns tag office and they acted like they was put out. I attempted to reach the General Manager, lacked the integrity to return a phone call. I have purchased over $100,000.00 worth of Toyota's in the last 5 years. I won't be back to these hacks. More

Such A let "DOWN" I've had a total of three bad experiences and I will never recommend no one to come to this location. I feel that it's all about the sales rep and wha I've had a total of three bad experiences and I will never recommend no one to come to this location. I feel that it's all about the sales rep and what the company can pull from the customer. With having a trade in of a Toyota they want to railroad me and pay me bare minimum for my trade which is in excellent condition , been serviced by this location, and the miles aren't over the average. I feel that they want to pay me the lesser value of my car so my car can be resold at a high ticket and reap the full benefits from car....very disappointed and as the old saying goes bad news travel faster then the good More

Best car buying experience ever. Salesman friendly and knowledgable. Will return to Reinhardt for next vehicle. Got a good price on the car nI purchased without a lot of hagling knowledgable. Will return to Reinhardt for next vehicle. Got a good price on the car nI purchased without a lot of hagling More

They are very helpfull and friendly. Some people claim that they over charge, I believe they are reasonable priced. They always fix the problem quickly and on the first go around. that they over charge, I believe they are reasonable priced. They always fix the problem quickly and on the first go around. More

I will keep this review short: Lee Isom is the bane of I will keep this review short: Lee Isom is the bane of Reinhardt Toyota's existence. He is arrogant, condescending, and has an absolutely disgustin I will keep this review short: Lee Isom is the bane of Reinhardt Toyota's existence. He is arrogant, condescending, and has an absolutely disgusting attitude, making his presence more than uncomfortable. Even after speaking with several of the other salesmen, they all eventually admitted to being unable to stand how arrogant and condescending of a fool he was. Reinhardt Toyota will never have my, nor my family/friends', business as long as he works there. Between me, my girlfriend, and two other friends of mine, Lee lost Reinhardt over $120,000 of potential sales. Also, another manager there, named Bob, is a very dishonest individual who takes hours to provide laughable "deals" and pricing. I went with McKinnon Toyota in Clanton and dealt with Brian Lowery, who had a price that beat Reinhardt by over $3,000 within 5 minutes of my walking in the door and no negotiating. Due to Lee at Reinhardt, I was (thankfully) pushed to find McKinnon, who received my $40,000 purchase. More

I had bought a car and had a great experience. Talked to them about my son, who had a bankruptcy just over 4 years ago and a very high interest rate. Since he lived in North Bham and I live in Alexander Ci them about my son, who had a bankruptcy just over 4 years ago and a very high interest rate. Since he lived in North Bham and I live in Alexander City, this was not a short drive for either of us. They said to have him apply online which he did, they called, wanted pay stubs, pay off, etc. He provided it all, they told him he was approved, he asked for interest rate, they said come in, he asked for interest rate. they said have your mom cosign you will get what she did. I got a zero percent. We both drove in and he picked out the car he wanted. The horror began. I had just bought my car 8 days prior, they insisted, I must do a new credit app. They started giving us the run around from the beginning. They treated us in a way not like we were the customer but instead kind of laughingly like they were even better than us. The financial man, I think his name is Lee, is rude, talks down to you and never answers a question straight up. After 2 hours they made their first offers. Yes, even then they didnt give us an interest rate. He came out with a range of prices, and when I finally said what is this interest rate, he replied 12 to 15 more than my son is even paying now. Don't waste your time with these people. I can only figure my first experience was good, because I called them near closing on a Sunday and they must have been short a quota. Lee from there is horrible. Don't go there. One more thing, once we got there, they had lost all of the previous info my son had provided to them, he had to redo all of it. More

Shannon Speaks of the Reinhardt Toyota Service Department was very helpful in rectifying a problem that we encountered after a routine service in the last month. Over the past ten years that we have worked w was very helpful in rectifying a problem that we encountered after a routine service in the last month. Over the past ten years that we have worked with Mr. Speaks, he has always been professional and helpful in meeting our service needs More

They complete the service correctly the FIRST TIME but they OVERCHARGE. A job where the part is maybe $50.00 they will charge you $200.00 to fix it. I rarely get a service done where the cost is not $50 they OVERCHARGE. A job where the part is maybe $50.00 they will charge you $200.00 to fix it. I rarely get a service done where the cost is not $500.00. The unfortunate thing, however, is that it is very hard to find businesses that can actually repair TOyota vehicles without having to do it over and over and over again. Some examples: replace light bulb in cargo area was like $90.00; for them to lift up a stuck seat it was $45.00; for them to replace windshield wiper blade it is like $30.00. They overcharge for most things, YET to clean my engine they charged only like $40.00 and to fix other minor stuff they have done it for free. More

What a pleasant change in the air at Reinhardt toyota! I have vistied in the past and had to wait a long time and just didn't feel the service in their customer service. I brought in my new 4Runner recentl have vistied in the past and had to wait a long time and just didn't feel the service in their customer service. I brought in my new 4Runner recently and OMG what a difference now. The employees are all so friendly and knowledegable. It was actually fun just to be there. Free wifi so I could surf while I waited - not long - what a pleasant surprise. Can't wait for my next visit, they really made me feel like family there. :) More

We bought a 4runner in October and did not get what we wanted. I am military and ordered it from another state. I was promised certain things on the car with the deal and did not get it. To make matter wanted. I am military and ordered it from another state. I was promised certain things on the car with the deal and did not get it. To make matters worse, the nice salesman that was handling our deal was fired because he was "helping" us too much. The guy that took over for us told us the salesman we had had the next few days off. The new salesman promised us the same as the last salesman but when we got the vehicle it didnt have everything on it. We tried to complain, but the rude boss didn't want anything to do with us and didn't care about our situation. Furthermore, while we were buying we recommended them to our neighbors who bought TWO vehicles from them the same week. That did not matter to the boss, and he would not give us customer satisfaction with our vehicle. I will discourage everyone I meet from going there and especially my military community. More