Toyota of Montgomery

The wait time is unnecessary. If I have an appointment I should not be waiting 3 hours. My car was done for over 45 minutes before I was checked out. Even then I had to ask how lo If I have an appointment I should not be waiting 3 hours. My car was done for over 45 minutes before I was checked out. Even then I had to ask how long would it be. Tech were rude. I will be changing to Clanton Toyota. More

I have bought 4 Toyota’s from the dealership in the past three years. When it was Reinhart Toyota, I was treated well. But the company has changed hands and customer service has become completely unacceptab three years. When it was Reinhart Toyota, I was treated well. But the company has changed hands and customer service has become completely unacceptable. My wife has tried to contact them numerous times about issues with the Highlander that she bought. She has gotten virtually no satisfaction from the customer service people. They promised to call and never do. They promised a second key for her Highlander months ago, and it took 4 months to get it. She has inquired about service and either she gets no response or the customer service person has been rude. She asked to speak to a supervisor and was told there is no supervisor. That is total nonsense. We will never buy a car from this dealership again and encourage others to look elsewhere if you are planning to buy a Toyota. More

I was at the end of my lease and knew I had to find a new car. After dealing unsatisfactorily with other salesmen, I remembered Kendrick Johnson in Montgomery and how he was instrumental in helping me in 20 car. After dealing unsatisfactorily with other salesmen, I remembered Kendrick Johnson in Montgomery and how he was instrumental in helping me in 2019 find a Prius Prime for may son. Because of that pleasant experience and Kendrick;s drive and abilities, I got in touch with him, and he assured me that the car I wanted would arrive at the dealership in 3 days, and it was so. I knew he was a man of his word and would keep me informed, Therefore, I offer without caveat and with pleasure a high recommendation for Kendrick Johnson and Toyota of Montgomery. More

We had an excellent sales lady Shon She was very thorough and got us the best deal possible I recommend her to anyone that is interested in buying a car thorough and got us the best deal possible I recommend her to anyone that is interested in buying a car More

Slow getting a routine service completed. Sidney was very professional and knowledgeable. Sidney was nice and answered all my questions. Sidney was very professional and knowledgeable. Sidney was nice and answered all my questions. More

I went for a 15,000 mile service & my back windshield wiper was etching into the glass. Waited 4 hours & found my car parked in the parking lot. I was never called. Then had to wait for them to change wiper was etching into the glass. Waited 4 hours & found my car parked in the parking lot. I was never called. Then had to wait for them to change my wiper. When I got to my car, I found it in drive & not park. More

I feel that the service department is not always helpful in letting one know where to be at the allotted times. It seems that it is assumed that you already know where to put your car, where to wait, and w in letting one know where to be at the allotted times. It seems that it is assumed that you already know where to put your car, where to wait, and who is taking care of the situation. More

Service provided in a timely period. Provided all requested services and made recommendations for future issues that needed to be addressed. Provided all requested services and made recommendations for future issues that needed to be addressed. More

Marcus graham was very knowledgeable about the 2020 Tundra I purchased and good to work with I hope he is around when I am looking for my next vehicle Tundra I purchased and good to work with I hope he is around when I am looking for my next vehicle More

Too hard to get in touch with someone and they didn’t do what they said what they said More