Toyota of Montgomery

My husband and I had been holding out on my vehicle for a long 10 years. I was ready to go looking for a replacement vehicle. As you can imagine, 10 years out of the game is a long time. We had the pleasure long 10 years. I was ready to go looking for a replacement vehicle. As you can imagine, 10 years out of the game is a long time. We had the pleasure of working with Todd. He was very informative and really took his time showing me every vehicle I wanted to see. I eventually knew exactly while vehicle I wanted. Todd taught me all of the ins and outs. Once I made my decision we were helped with some great guys in the finance department. We had a great experience overall! We definitely recommend Todd and Toyota of Montgomery! More

I have been trying to get a warranty item fixed on my car for almost a year. There are mold spots under the clear film protection on my car. They said it was covered under the warranty. They would have to st for almost a year. There are mold spots under the clear film protection on my car. They said it was covered under the warranty. They would have to strip the film off and clean it and then replace it. I have been going up there, calling them and all i get is the runaround. Told me to take it to the body shop which I did. Took pictures of it and never heard back. I called and they said to go back to the service dept and they would handle it. The service dept said the body shop would fix it. Now they said bring it back in and they would see if someone would take care of it???? This has been going on since November 2022. I have the original invoice where they wrote it up to be fixed. Can someone please help me? I have been a loyal customer and have bought several Toyotas from this dealership and all my services have been done by them. More

When I bought my new vehicle in Dec 2022 from Lynch Toyota, I was told I would get 2 key fobs. I wasn’t told they were on back order until I had signed all paperwork and asked for the second key. I onl Toyota, I was told I would get 2 key fobs. I wasn’t told they were on back order until I had signed all paperwork and asked for the second key. I only received 1 and was told they were on back order since October 2022. I have been trying to get my 2nd key ever since. Finally, I got Toyota Home Office Customer Service on the phone with Montgomery Toyota as it’s closer to me.. Montgomery Toyota said I could come in a week later and get my key. The lady spoke to parts and said it was ordered. Today I go to my appointment and 30 minutes after being there, a service guy called and said my key fob wasn’t in. Someone failed to order it. I now have to make another 40 minute drive into town next Thursday to hopefully get the new one. Very poor service. I had a bad experience for my initial service appointment at this dealership too. It certainly isn’t as friendly and dependable as McConnel Honda or the previous Toyota dealership. I’ve owned 4 other Toyotas but doubt I’ll ever purchase another one due to the service and lack of care! The reason I bought from Lynch Toyota was because Montgomery Toyota wanted to add $5000 to purchase price. In the end Lynch Toyota added an extra $1000. I would never buy from either dealership again. More

We drove 10 hours one way to pick up a new Prius Limited after having made the deal completely online and over the phone, including our trade-in. When we arrived at the dealership, everything was exactly a after having made the deal completely online and over the phone, including our trade-in. When we arrived at the dealership, everything was exactly as we had discussed prior to driving in. Uriah, Kaylee, Jerry, and Robert were wonderful, as was Tyler. Uriah Brown especially went out of his way to make every detail of the experience smooth and a pleasure. He took all the time we needed to answer any questions and show us the car's features. The entire process was seamless, and we were on our way back home in a short amount of time. Thank you for making this a very positive experience for us, even after a 10-hour drive in and another 10-hour drive back home again. More

My review is based on an unsatisfactory attempt to purchase a new Prius. I first inquired about a plug-in hybrid Prius Prime (which is not yet available here), put down the $1,000 deposit required to purchase a new Prius. I first inquired about a plug-in hybrid Prius Prime (which is not yet available here), put down the $1,000 deposit required to conduct a search, and was then told that the purchase price would be $10,000 over the list price of the car (which I never saw). With taxes, title, and my deposit, the final cost would be over $52,000. At the same time, I also negotiated on a "regular" hybrid Prius Limited that was advertised on Montgomery Toyota's website for $36,598. I was given a handwritten price of $43,593--$7,000 higher--with no itemized list or other information on the base price of the car and the cost of various packages and add-ons. I ended up rejecting both offers and negotiated a deal with another area dealership for a nearly identical Prius Limited. The price listed on its website included the packages and add-ons (which totaled $4,017), raising the price to $38,482. I paid $1,000 more than that--a reasonable mark-up on this scarce but popular car and $4,000 less than Toyota of Montgomery's price for the same car with similar or identical options. In fact, the total cost I agreed to--adding in sales tax, title, and delivery charges--was STILL almost $2,000 less than the pre-tax/title price I was offered at Toyota of Montgomery. Even after losing my $1,000 deposit at that dealership, I still came out ahead. The salesman and sales manager at Toyota of Montgomery claimed they were being "transparent" by telling me their outrageous and undocumented price "up front." The only thing that eventually became transparent is that Toyota of Montgomery is out to price-gouge its customers with neither transparency nor shame. More