Back

Toyota of Montgomery

Montgomery, AL

4.1
255 Reviews
When you shop for a new Toyota vehicle in Montgomery, you're looking for a Toyota dealership you can trust with the model you want and a hassle-free car-shopping experience. At Toyota of Montgomery, we're proud to be one of the top Toyota dealers in the area, offering a variety of New Toyota Cars For Sale and Used Sedans, SUVs, & Wagons in Montgomery, AL. Contact our sales or service teams to schedule a test drive! Toyota of Montgomery also proudly serves Montgomery, AL, and surrounding communities. Start shopping by exploring current New Toyota Lease and Finance Specials on popular Toyota models. Looking for a used car for sale instead? Browse current Used Car Offers and specials near Montgomery. Also, take a look at deals on Toyota of Montgomery Certified Pre-Owned Toyota Cars For Sale in Montgomery, AL for affordable specials to fit your budget.
Contact Dealership

911 Eastern Blvd

Montgomery, AL

36117

Directions

By Type

Showing 255 reviews

June 03, 2024

My vehicle was serviced and I paid over $100. Two days later I realized, I had no wiper fluid. Also, when my vehicle was finished I had to ask what the service department said, the advisor didn’t More

by Leety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie
Jun 04, 2024 -

Toyota of Montgomery responded

I'm sorry to hear about your recent service experience. It sounds like we fell short in both communication and thoroughness, which is not what we strive for. I'd appreciate the chance to discuss this further and make things right. Please reach out when you can. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

June 01, 2024

Clean - efficient-courteous - only negative would be overbooking and wait time ! Should supply fresh coffee, bottled water and a variety of inexpensive small snacks! Payton, my service attendant was won More

by granddad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON ARKUSZESKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Montgomery responded

Thank you for your feedback! We're glad to hear Payton provided wonderful service at Toyota of Montgomery. We'll take note of your suggestions regarding wait times and refreshments!

June 01, 2024

Got the new vehicle I wanted! Shon was an amazing sales rep! Love this car! Was such a great experience that my husband also bought himself a new car! More

by jah
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
LASHONDA DOWDELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Montgomery responded

We're delighted to hear that Shon provided such a great experience at Toyota of Montgomery! Enjoy your new vehicles, and thanks for choosing us!

June 01, 2024

I have used this dealership for the entire time I've owned my car. They went from being trustworthy and quality repairs to slimy and subpar repairs. Take your Car to any place other than this place More

by Alabama2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can't recall who I dealt with.
Jun 03, 2024 -

Toyota of Montgomery responded

It's disheartening to hear about your recent experiences with our service. We strive for consistent quality and trustworthiness, so this feedback is concerning. If you're open to discussing the details further, please reach out directly so we can address these issues properly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

May 31, 2024

Will the salesman did a great job. Very professional and very knowledgeable about the truck. Everyone in the dealership were friendly and professional. More

by Tomsnielsen1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EARNEST SCARBOROUGH, WILLIAM SCARBOROUGH, GARY TANKS
Jun 03, 2024 -

Toyota of Montgomery responded

Thanks for the positive feedback! We're glad to hear that Will and our team at Toyota of Montgomery provided a professional and friendly experience. Enjoy your new truck!

May 30, 2024

I will never go here again. The salesmen are overbearing. They will never stop calling you. I have begged them to stop calling me, and they refuse to stop. It seems they ass More

by itsme
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
KYLE RIGGS
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Montgomery responded

We apologize for the persistent calls and any frustration this has caused. This is not how we aim to treat our customers, and we'll address this issue with our team immediately. If you'd like to discuss further or need assistance, please reach out directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

May 31, 2024 -

itsme responded

You gave the same copy paste response month ago. Yet you did nothing. They called again. I mentioned your name and asked to speak with you. No one knew who you were. I tried to call to speak with you at the number you listed. It goes straight to a phone tree, press 1 ... I tried 3 different options. I don't know what department you work in. Again, no one seems to know who you are, or how to transfer to you. These responses sound nice on the internet, but they are nothing but empty platitudes.

Jun 10, 2024 -

Toyota of Montgomery responded

I do apologize, but I'm unable to find any records with the information on your review. Please leave your name in the review or call and ask for Sales and Kyle. If by chance I'm not in my office, please leave a name and number with Donna at reception, as she texts me my messages immediately. I hope to resolve this issue soon. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

May 29, 2024

Karsen was extremely helpful in navigating a tricky situation. She was professional and courteous and took care of everything. More

by Bob V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
May 30, 2024 -

Toyota of Montgomery responded

Bob, we're glad to hear Karsen provided such excellent assistance at Toyota of Montgomery. Thanks for sharing your experience!

May 29, 2024

Very poor customer service car was not repair as requested .noons assist when I called to report I was told to take my car back where I had the lights out on. I explained to KersevMorris I purchased More

by fthomas
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larder Morris
May 30, 2024 -

Toyota of Montgomery responded

I apologize for the frustrating experience you've had with our service team. It's clear we fell short in addressing your concerns and providing timely assistance, which is not what we strive for. I would like to make this right; please reach out directly so we can discuss how to resolve these issues properly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

May 29, 2024

Just getting to know the new people in customer service, prices and service was great. More

by edwzpb_toyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Toyota of Montgomery responded

We are grateful for your feedback! The Toyota of Montgomery team is here to help with any questions or concerns along the way.

May 28, 2024

Took over 6 hours and was not kept updated about the progress. Very unsatisfied and probably will not return. More

by Kdshughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CAMRON BARNES
3.0
This rating includes all reviews, with more weight given to recent reviews.
URIAH BROWN
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Montgomery responded

We apologize for the long wait and lack of communication during your visit. This is not the level of service we aim to provide, and we're sorry to hear about your dissatisfaction. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

...
14
...