Toyota of Montgomery

Had a very good service experience. Paco kept me informed of tire options due to my damaged tire. He was very cordial and I would recommend him. Paco kept me informed of tire options due to my damaged tire. He was very cordial and I would recommend him. More

Service Advisor Karsen was excellent, as always! I’m a very detailed person. I thought that my “engine problem” would be noted on my work order/invoice for my documentation. The refreshment lady I’m a very detailed person. I thought that my “engine problem” would be noted on my work order/invoice for my documentation. The refreshment lady was very nice, coming up to me in the waiting area, offering coffee & crackers & with a smile…That’s never happened to me before in my many years at the Toyota dealership. Concerning servicing: My wait was 4 hours, but I’m a patient man. After any work or adjustments needed, I would expect everything to be moved back in its place/position as found. My most disturbing item was my front passenger seat being reclined ALL the way back to max position. My assumption is that the mechanic/tech was taking a nap or resting in my car! …If so, that’s not acceptable! When car was parked at the customer bay, it was left on. My headlights and fog lights were in the on position. Drivers’s seat was left moved up forward…I’m 6’-4”. Airflow was turned off. Under hood, near radiator filler, splashes were at several different areas & dried as white marks. Fuse box was not fastened into place at rear hinges. Fingerprints/grease marks were left on chrome trim. All servicing as requested seems to be completed. Some of my findings may seem petty, but when I buy a $52,000 new vehicle, I take pride in it. I hope this survey will help to make a positive difference. More

Had a great experience at Toyota Montgomery. Sidney was a great help in getting maintenance on my car repaired. Sidney was a great help in getting maintenance on my car repaired. More

I came in to have routine service done on my car. Paco was my service rep... he was efficient and informative. All went well on this service appointment. Paco was my service rep... he was efficient and informative. All went well on this service appointment. More

Efficient and courteous The summary information was most helpful. I am satisfied with my experience. most helpful. I am satisfied with my experience. More

Great fast nice service reasonable price affordable atmosphere nice time great coffee friendly staff good atmosphere nice time great coffee friendly staff good More

My experience was nothing more than outstanding. Your personnel were very friendly, knowledgeable and caring. I would recommend them to any my friends or family. Your personnel were very friendly, knowledgeable and caring. I would recommend them to any my friends or family. More

Worst experience I have ever had in my life and I have been buying new cars for over 40 years. The person that did the final financing paperwork screwed me over and still hasn't made it right a week late been buying new cars for over 40 years. The person that did the final financing paperwork screwed me over and still hasn't made it right a week later after confronting him. I had put $1000 down on my credit card for them to hold the vehicle so I could go home and get my check book. Three hours later I wrote the check for the closing price but was not giving credit for the $1000 which still shows as a purchase a week later. In my opinion this person should not be working in Finance. I have left text message and internet chat wanting to talk to a Manager but have not been contacted. This is why I give this Dealership a 1 start which is 1 to many. More

In and out. But having some one try and sell you a newer vehicle is a let down. If I wanted to sell I would not be in service. But having some one try and sell you a newer vehicle is a let down. If I wanted to sell I would not be in service. More

Mr George Mangum is a man of integrity and the best salesman I’ve ever had the pleasure to work with. His customer service was absolutely impeccable and for this, I give him an A+ rating! This transact salesman I’ve ever had the pleasure to work with. His customer service was absolutely impeccable and for this, I give him an A+ rating! This transaction is a lasting impression I will never forget! His top notch actions and professionalism were so impressive that it showed me, I cannot judge Toyota of Montgomery by the previous negative encounter I experienced one year ago. I am left speechless and a highly satisfied customer. From the Manager, Mr Phillips to the Finance official who closed out the deal, I commend every one of them from the start to the finish of the process. This purchase experience is the most memorable and I just want to thank the company for making me feel like I was important. Mr. George is a stellar performer and truly exudes “Service before Self” and “Excellence in all we do!” I would recommend Toyota hands down and will definitely purchase from them in the future. Thank you Toyota of Montgomery! More