Toyota of Manhattan

First time new car owner, thank you Franklin Beco! My parents bought a Toyota last year, and now it was time for me to get a new car. They had a pleasant experience, so I decided to go to Toyota of Man My parents bought a Toyota last year, and now it was time for me to get a new car. They had a pleasant experience, so I decided to go to Toyota of Manhattan also. My dealer's name was Franklin Beco. He was very friendly, and right away remembered my parents, and was happy to assist me in helping me find the perfect new car. I told him what I was looking for, and he gave me some suggestions that would fit. I was interested in the new Toyota Camry Sport SE, and he was able to make it happen the same day!! They had the exact color and model I wanted, and were even negotiable with the monthly payment. The overall experience was really great, and I would highly recommend this dealership, and Mr. Beco, to do business with. Thank you very much! More

SCAM! Never did work claimed but charged. I came for brakes that felt a little weak and was told by tracey bolden the brakes and rotors needed replacing. A couple of hours later he called me t I came for brakes that felt a little weak and was told by tracey bolden the brakes and rotors needed replacing. A couple of hours later he called me to tell me the calipers were bad but due to time they could not replace the calipers that day. Meantime they did not replace anything but charged me anyway. When i noticed brakes felt exactly the same i went to an independent and well respected auto shop who found the brakes were not replaced and rotors were not replaced or even resurfaced. Nothing done but charged. Now thats a true scam job. More

Toyota of manhattan not the place to go I would not recommend this dealership due to the reason that this place will lie just to get your business. Was nice in the beginning but that was onl I would not recommend this dealership due to the reason that this place will lie just to get your business. Was nice in the beginning but that was only to get your business. Sold me an car that was setting on there sells floor for an year and gave in to me without checking to make sure the car was okay. Did not detail the car no wash no anything but gas. And said here you go because they wanted to go home. Kevin wanted me to come on an Friday because he wanted to make sure everything was okay and he left without checking on the outcome on the sell. This dealership made me feel I got got. In addition brought all the warranty even roadside assistance when my tired mess up toyota roadside assistance came to my eta with not having the proper tool to fix my tire having me towing my car and paying for it. What is the purpose of having toyota roadside assistance and they are not there to help you. Stay away from this place. Be aware More

Well here I am again. I am a long time customer of Toyota. I am on my 5th vehicle with them. My first 3 cars I got from Bay Ridge Toyota. Those experiences were not good on I am a long time customer of Toyota. I am on my 5th vehicle with them. My first 3 cars I got from Bay Ridge Toyota. Those experiences were not good ones (I don't know how I stayed loyal) On my 4th car I called another dealer to try and salvage my relationship with Toyota as I was going to move on to another company. I called Toyota of Manhattan and as luck would have it, I spoke to Kevin Primus. He got me everything I wanted and lowered my payment. I promised to be loyal to Kevin after that, and I was. 2 and a half years later his office calls me and says I can get you out of your lease early.....what are you looking for. I tell the gentleman I'm not interested in doing this now and I wont speak to anyone but Kevin. He tells me ok and hands the phone to Kevin lol 3 days later I was in my brand new Rav 4 =) He did it again! He got me exactly what I asked for right down to the rim and HE LOWERED MY PAYMENT AGAIN! Im now paying less for a SUV than I was for my car. There is a moral to my story. Kevin does what he says he will do. He does it quickly and efficiently and I trust him 100% That's 2 wonderful and FAST experiences with Toyota of Manhattan and Kevin. I would recommend them highly. PS the rest of the staff is just as wonderful as Kevin is......my finance girl (thanks for the pen.....I use it everyday lol), the lovely receptionist (I think her name is Christina). If you are reading this and trying to decide where to go for your next car....go see Kevin and his team. You wont be sorry. More

Excellent This experience was BY FAR best experience I have had at any car dealership. I have leased several Toyota vehicles in my lifetime as well as other This experience was BY FAR best experience I have had at any car dealership. I have leased several Toyota vehicles in my lifetime as well as other brands but I am particularly loyal to this brand because of reliability. My work schedule demands spontaneous commuting upstate at time. The last Toyota I leased was from a dealership that was far from honest with me when it came down to finalizing the numbers in the contract, so I will never set foot there ever again. Theo was straight up with me from the get-go and he knew what I was looking for and how to persuade me to get out of my other lease earlier in a 'painless' way for my pockets. I recommend Theo and his manager Kevin for anyone looking for an enjoyable and fair deal. I plan to bring my in-laws and friends when they need a new car as well. Thanks guys! More

Excellent Love the service, I bought two cars from this delearship, recommend 100%. I'm very happy with the cars and their service is excellent-reliable. Love the service, I bought two cars from this delearship, recommend 100%. I'm very happy with the cars and their service is excellent-reliable. More

Painless You won't need any novocaine for his dealer as these sales professionals know what to say and how to say it. But probably more importantly they know You won't need any novocaine for his dealer as these sales professionals know what to say and how to say it. But probably more importantly they know when to back off. Angelo made the initial phone call which gave me reason to come in. Belinda graciously took the time to show me some RAV4's as per my request. And Theo asked me the right questions to determine my needs and concerns which eventually led to the right car. Kevin also made himself available to answer any questions and approve or mitigate any issues. And finally Ray struck the perfect balance in giving me what I wanted while telling me what I needed. More

The perfect buying experience I was helped by Samantha who was an excellent sales person; she was super friendly and cared about how I felt with the purchase. She gave me her full I was helped by Samantha who was an excellent sales person; she was super friendly and cared about how I felt with the purchase. She gave me her full attention and dedicated the time necessary to ensure I was comfortable with my experience buying the car. I did not feel as if I was just another transaction. Adam, the manager was also there to make sure that I was pleased with the deal I was getting and make sure everything went as smooth and quickly as possible. More

service Even when you have an appointment you have to wait on long line before even driving into the garage. They looked at a broken piece and never fixed it. Even when you have an appointment you have to wait on long line before even driving into the garage. They looked at a broken piece and never fixed it. When I got home I called the service department to understand why it wasn't fixed and they told me someone will call me back. No one ever called. Poor service! More

Robert deserves a promotion I can't really say that much because my brand new car is waiting outside! Robert C is the best sales man i ever met! honest ,patient, and never gave I can't really say that much because my brand new car is waiting outside! Robert C is the best sales man i ever met! honest ,patient, and never gave up on me! i had a an average credit, outstanding balance and so on.... he tried so hard to get me the car i want. Toyota Highlander LE 2.4 FWD,black in black, when he could not find the exact car i wanted we was able to get me the LE Plus with a huge discount, it was a very sweet deal to be honest i tried different dealers and they almost the same no one wanted to give a price quote right away non of them was able to get me approved and when i called them most of them had their answer machines on. but not this guy he was there for me texting me avery update and calling discussing details till the car got delivered Robert C and his team did a great job thank you toyota of Manhattan for having good people working for you! you know how to do business More