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Toyota of Louisville

Louisville, KY

4.8
853 Reviews
Toyota of Louisville in Louisville, KY has been in business on Dixie Highway since 1967. Toyota of Louisville provides a great atmosphere for customers as well as their associates. Giving back to the community and taking care of customers is top priority. Conveniently located in PRP and proudly serving the Lexington, Frankfort, Elizabethtown, Clarksville, New Albany, Crestwood, Florence, Simpsonville, Ft Knox and all Greater Louisville areas.
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6514 Dixie Hwy

Louisville, KY

40258

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Showing 853 reviews

April 30, 2024

Everyone was so polite and professional he told me what I need done he also said if my tires does not need to be rotated. They won’t rotate them and I won’t be charged for that.. he told me when I needed to More

by Linda Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2024

They refuse to honor my Toyota care Maintenence for only 40 miles over the limit I will report this dealer to Toyota More

by castellanos72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Ashton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember the name from service department
Apr 20, 2024 -

Toyota of Louisville responded

We understand your disappointment, but there seems to be confusion regarding the complimentary ToyotaCare maintenance program. That maintenance program is for 2 years or 25,000 miles from date of purchase. It appears your Corolla is now 26 months since purchase and has right over 26,000 miles. While Toyota does provide a small grace period beyond the initial 2 years / 25,000 mile coverage, your vehicle is beyond both grace periods in terms of time and miles. Unfortunately that is the policy which we have to follow. If you have further questions, please call our GM, Dennis Fante, at 502-935-1433 so that he can assist. Thank you.

Apr 20, 2024 -

castellanos72 responded

That is not true , the only reason I pass the 25 000 miles is because I change the oil every 5000 miles and not at 10 000 as you recommended , in 25 000 miles I pay myself twice my oil change because you refuse to do it . Your own people explain to me that not matter what I have 5 services include in my car cover by Toyota care . Yesterday was my number 5 visit. I will send this to Toyota and also the BBB , so people know how you honor your own service

April 19, 2024

Toyota of Louisville is tops in the Kentuckiana region! Dennis Fonte leads a great team! More

by danjminton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Fante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Basham
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

I have been at this dealership as a customer for over 15 years. I am always treated like family. More

by lipsandheels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lareau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy
April 15, 2024

Nice and easy great dealership great seals man. Made everything easy finance guy was awesome More

by gregorytnapier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Patillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

they tell a price when you drop off the car and they charge different you about to pick up the car . More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Ashton
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

Glen was so kind and provided great customer service. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease. More

by Remy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glen Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Swope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Fouts
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2024

Great customer service. Friendly and informative. Awesome job. Above and beyond what I expected. Will return in the future. More

by Markblanton89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2024

Great experience with everyone in the service department. Work was completed a day sooner than expected More

by B.scheer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lareau
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2024

Tim is awesome. He was really nice, patient, and honest about prices. He helped us find our dream car without any fuss. Definitely recommend him for a smooth experie More

by Amin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Patillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lail
5.0
This rating includes all reviews, with more weight given to recent reviews.
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