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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,561 Reviews
Call Service Center (661) 948-0731

3,561 Reviews of Toyota of Lancaster - Service Center

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December 20, 2023

Great communication & very professional. We will continue to take our vehicles to Toyota of Lancaster. More

by dmkamcgrath
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Dec 20, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 20, 2023

I have been going to this Toyota dealership for many, many years; we have purchased four new Toyotas from this dealership, and they are the only ones that I will trust to properly care for my cars.. More

by grfrapp
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Dec 20, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

December 19, 2023

Courteous On top of coming to my car New what I was going in for More

by FBGRL55.CP
Recommend Dealer
Yes
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Dec 19, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 19, 2023

Good service Thanks ? ? Service department was wonderful they did all service requested and I was completely satisfied. More

by sadbutterfly187
Recommend Dealer
Yes
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Dec 19, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

December 19, 2023

It was great, good quality as usual with the honesty to go with it. I will be coming back for my next service More

by marklouitaiman90
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Dec 19, 2023 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

December 19, 2023

Nice a kindly service Nice and kindly service, waiting not to long, good customer service More

by mcforever70
Recommend Dealer
Yes
Employees Worked With
Don't
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Dec 19, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 19, 2023

They are friendly and efficient. I was satisfied with the service I received at the dealership. More

by Durangomanramos
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Dec 19, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

December 19, 2023

Erick went on lunch and nobody told me my car was ready. I waited two hours and 40 minutes until i got tired of waiting. When i went to the office to ask about my car i saw it parked and ready. I dont know More

by s818smokey
Recommend Dealer
No
Employees Worked With
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Report | Print
Dec 19, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 19, 2023

Took to long, tried to sell me stuff Tires, batteries filters, and other stuff like that More

by paul.pullam2
Recommend Dealer
No
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Dec 19, 2023 -

Toyota of Lancaster responded

We are sorry to hear that you were not satisfied with the service performed. We strive to provide the best experience to our customers, and we apologize for any inconvenience that you may have experienced

December 19, 2023

Excellent customer service very polite great smile and a great attitude. Service time was great as well they said 1 hour and 30 and it was done in that time. Thank you More

by CARLOSXX1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if this is her great service
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Dec 19, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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