Toyota of Lancaster - Service Center

It took them 3 hrs to change my oil. Then they tried to charge me more for 7 quarts of oil & my truck only takes 5. I’ve had the oil changed there before & never been asked to pay for e Then they tried to charge me more for 7 quarts of oil & my truck only takes 5. I’ve had the oil changed there before & never been asked to pay for extra oil More

We are totally disappointed with our recent Prius purchase at Toyota of Lancaster, due to lack of after-sale service. A minor but concerning paint flaw—a pinhead-sized spot missing paint on a body pa purchase at Toyota of Lancaster, due to lack of after-sale service. A minor but concerning paint flaw—a pinhead-sized spot missing paint on a body panel, exposing the undercoat was documented by the dealer and was to be remedied. I accepted the car after being promised a vial of touch-up paint to seal the hole and prevent any moisture-induced paint damage down the road, especially given the freezing climate in our area. Initially, we were told by a manager that the paint wasn’t available. Later, another manager confirmed it was in stock but insisted we pick it up—despite the dealership being 190 miles away. I asked them to please mail it, and after much back-and-forth, they agreed. It's now 3 weeks after our purchase and a round of point-less phone calls, texts, and promises, yet the paint has not arrived. Apparently, when I last checked it hadn't been mailed. When we called again, they said they "don't mail parts." For the cost of an envelope and a couple stamps, they could have kept us as loyal customers. Instead, we feel compelled to share this experience in our review. Sale follow-up is important to us. We're loyal customers when and where we're treated right. We will be buying a 4-Runner by year's end. Penny-wise and pound foolish, Lancaster Toyota lost our business. If you want quality after-sale service after you've signed contacts and parted with your money, based on our experience you won't find that at Toyota of Lancaster. More

Factory service oil change shouldn't take 1:30 wait. That's my opinion sorry. That's my opinion sorry. More

They always take care of me. They are quick and efficient, and this time they didn’t even charge me. They are quick and efficient, and this time they didn’t even charge me. More

The wating time is a bit long to get checked in when you arrive for appointment arrive for appointment More

It’s the most amazing service I have ever had at any Car Service! Everyone from receptionist to dealers to service professionals were all amazing and I am very grateful for top-notch customer service. They Service! Everyone from receptionist to dealers to service professionals were all amazing and I am very grateful for top-notch customer service. They made me feel as if I Was the most important person there. I was in distress due to my car engine going out and when I left, I felt so positive as to what I was going to do in the future because not only was it good customer service but they treated me as if I was family and listen to my concerns! a My distress at the time And gave me solutions that helped! I could go on and on about the amazing customer service of Lancaster, but it would be too long, So thanks again, Toyota of Lancaster! Because Toyota of Mission Hills I didn’t have Good customer service! Everyone in Lancaster of Toyota needs a raise because they go above and beyond their duties! I am a nurse and believe in taking care of people And truly care about others. Toyota was an example of patient care, Customer service all in one congrats to Toyota for the amazing care! Thanks for making me feel special in my time of distress! 💜🥰 More

Toyota of Lancaster has been the dealership where should I alway buy my vehicle s grate personal good deals and everybody is professional I alway buy my vehicle s grate personal good deals and everybody is professional More

I went to 2 other places and they could not find what was wrong. They order the part and it was fix in 2 days, perfect job thank you , my wife is also happy!!!! wrong. They order the part and it was fix in 2 days, perfect job thank you , my wife is also happy!!!! More

The service at Lancaster Toyota has significantly deteriorated over the past few years. It has been a horrible customer service experience, to say the least. deteriorated over the past few years. It has been a horrible customer service experience, to say the least. More

Great customer services. We were in and out in a timely matter. Would go back We were in and out in a timely matter. Would go back More