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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,657 Reviews
Call Service Center (661) 948-0731

3,657 Reviews of Toyota of Lancaster - Service Center

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August 21, 2024

Execelent cervice I was treated with respect good splanation for my service I will recommend for future reference and service More

by luissalinas154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

August 21, 2024

The last time I took my car they didn't set the maintenance lights and one was incorrectly set ! More

by stellacordova364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Lancaster responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

August 21, 2024

Great service from the Service Center! Very helpful in answering my questions and concerns. Thank you! More

by ceceban1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Lancaster responded

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

August 21, 2024

Decent. Won’t try to solve an issue before warranty is expired. Once warranty is expired, then they noticed the problem you complain about. 2nd oil change at More

by molly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tawnya
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Aug 21, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you've had a problem with your car. We take pride in providing excellent service to our customers and apologize for falling short in this area. We'll review our service process and take steps to ensure that any issues are resolved promptly and effectively. Thank you for your feedback and for giving us the opportunity to improve.

August 21, 2024

Your staff is friendly and very considerate, double checking information, making time to help with questions. More

by OUR13DOGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

August 20, 2024

My car was ready to go at the time that was promised , I really appreciated it More

by ROSAHEMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 20, 2024

I waited in my vehicle for over an hour. Had to get someone‘s attention!! More

by sleus13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Aug 20, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

August 20, 2024

Good place, reliable and fast. They really are thorough about inspecting your car to be up to shape. More

by sebastianhcornelio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

August 20, 2024

Advisor Tanya was Great how we after leaving they Deactivated my wallet key and not a person in Dealership could help fix issue . Very very poor follow up Other that to Get a rating ! Next step to More

by ed.rosenberg4
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya
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Aug 20, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please feel free to contact us to help you (661) 952-2103

August 20, 2024

Fast at repairing my Toyota! Thank you for the rental car as well, no charge for me really helped me out! More

by dorie.baer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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