Toyota of Lancaster - Service Center

great service Alex was great service rep Very efficient & explains everything in detail what needs to be done with my camry & calls me as soon as car is ready not w Alex was great service rep Very efficient & explains everything in detail what needs to be done with my camry & calls me as soon as car is ready not waiting for me to call & ask about my car being ready More

Chanin is Awesome Chanin is always through and honest. She always tries to accommodate my schedule and gives me a honest report, no pressure and upselling. A+ grade Chanin is always through and honest. She always tries to accommodate my schedule and gives me a honest report, no pressure and upselling. A+ grade More

Long Wait For Oil Change I came in about 8am on a weekday for an oil change. There were not a lot of cars in the line in front of me but the process was very slow. After about I came in about 8am on a weekday for an oil change. There were not a lot of cars in the line in front of me but the process was very slow. After about 30 minutes I was finally inside getting written up. 3 hours later I was finally on my way out. Staff was friendly but process was slow . More

Good Service I recommend it 100% because they are very understanding and helpful in everything you need and they they always have some options of diferentes prices I recommend it 100% because they are very understanding and helpful in everything you need and they they always have some options of diferentes prices for parts. More

Repair done right Great dealership. Christian in sales is the man. Joey in service always takes good care of customers. Great people. Great company. Recommend to anyone Great dealership. Christian in sales is the man. Joey in service always takes good care of customers. Great people. Great company. Recommend to anyone in town. More

Great customer service I didn't have an appointment and the Customer service rep. Invite me to come in anyway the same day as a called for service I didn't have an appointment and the Customer service rep. Invite me to come in anyway the same day as a called for service More

Efficient and good communication They did a great job. Had a good sense of urgency with completing my service. Melissa was very personable and easy to work with. Won’t hesitate to use They did a great job. Had a good sense of urgency with completing my service. Melissa was very personable and easy to work with. Won’t hesitate to use again in the future. More

Very reliable Friendly honest and helpful . I can say I feel safe coming to this dealership. My van is in good hands. Because they care about your needs. Friendly honest and helpful . I can say I feel safe coming to this dealership. My van is in good hands. Because they care about your needs. More

Best Toyota Dealer I’ve Visited! I stoped at this Toyota dealer while traveling out-of-state due to a “burning smell” I intermittently smelled coming from my vehicle. It was mid-afte I stoped at this Toyota dealer while traveling out-of-state due to a “burning smell” I intermittently smelled coming from my vehicle. It was mid-afternoon when I stopped at this dealer and was afraid that I would not be able to get my vehicle checked out that day. One of the service emoloyees, Joey, understood my situation and wanted to make sure I was not stranded. He was able to work my vehicle in. The mechanic (cannot remember his name but was very professional) and Joey met with me a short time later to explain that my parking brake was adjusted too tight. They also discovered a loose bolt that secured the alternator. Had they not discovered the loose bolt (they took a picture of it to show me) I would probably would have lost my alternator on this trip. Note: I just had my vehicle serviced, brake pads replaced and parking brake adjusted at my local dealer. They readjusted my parking brake, tightened the alternator bolt and did a quick check over of my vehicle and got me on my way again. It is because of caring, friendly and professional people such as Joey and this mechanic is why we will probably travel out-of-state to this dealership to purchase our next Toyotas next summer when we retire. Thank you! More

Excellent service Excellent service with professional courtesy. Chanin knows her business and conducts herself with great pride in seeing that the work is completed o Excellent service with professional courtesy. Chanin knows her business and conducts herself with great pride in seeing that the work is completed on time and correct. More