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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,513 Reviews

3,513 Reviews of Toyota of Lancaster - Service Center

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October 02, 2019

Amazing Service department is great Everyone is very nice and quick. I got there for my service on my highlander and got out fast. Loved everyone there. More

by WENDYP1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2019

Service Sean Preston has been my advisor for over 10yrs. He is always professional and Thorough in explaining the maintenance that my car needs for myself and More

by MEANDDAI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2019

Great Cust Service This service writer is hands down on top of her game , knows what to do , who to give the vehicle to in her team to get it done and done right ! More

by stevek4369
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
October 02, 2019

Toyota of Lancaster Service Dept I've dealt with both Chanin Yescas (Service Manager) and Joey Gonzales (Service Writer), and both have been very good to deal with - knowledgeable, co More

by ECBERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Gonzales
October 02, 2019

horrible! horrible; this place is not good at all I don't like them I think they are horrible I think they ignore their customers ok More

by SAMCARIGLIO101519
Recommend Dealer
No
Employees Worked With
Oct 03, 2019 -

Toyota of Lancaster responded

Hi Mr. Cariglio, According to our records, on your last visit, you had concerns with intermittent BlueTooth/GPS sound loss. We performed a hard drive reset as a first step repair. The shop foreman drove your vehicle after the reset and could not duplicate the concern. If the issue is persisting, then please document it, or come in while you are experiencing it, as this will help our technicians in determining the appropriate diagnosis. We understand that these processes can be frustrating and time-consuming, but we have to have a precise diagnosis before a repair. We encourage you to keep your service manager up to date on your vehicle's issue. You may also contact our customer relations manager, Teresa Caso, at 661-948-0731 and discuss your next option. Thank you for your feedback. We look forward to working through this together. Toyota of Lancaster

September 20, 2019

Alex was very helpful I made an appointment for @ 8;30 Saturday to check my battery connection. At 1:15 pm I get a call saying that they have to order the parts and come ba More

by VARTANIAN1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guzy
September 19, 2019

Excellent service The Service Appointment went well; all actions were executed efficiently, with care and according to the estimated time. This is the reason why this More

by ELAINE.JANIEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
September 19, 2019

Excellent service as usual! I’ve been getting both my Toyota’s serviced here for the past 10 years with nothing but exceptional customer service every time! Toyota of Lancaster h More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2019

Fast and easy! Usually I make an appointment, but this time was an emergency. I showed up and they were able to take care of what I needed in a timely matter. I am t More

by CRYSTAL35GARCIA2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember the others, Max Ciotti
September 18, 2019

Services 10,000 Had a great experience, the young man (Alex Guzy)that help me was very courteous and very knowledgeable, was able to answer all my questions and put More

by ISABELHERNANDEZ523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guzy
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