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3,519 Reviews of Toyota of Lancaster - Service Center
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January 20, 2020
Lack of communication I went in to for a maintenance oil change and then decided to get the spark plugs changed and filters changed. The work that was completed was good. W I went in to for a maintenance oil change and then decided to get the spark plugs changed and filters changed. The work that was completed was good. What upset me the most was the lack of communication. I had an appointment at 9 a.m. I was there on time. I was told my vehicle should be done about 2. Well, 2 p.m. came and went without a word so I called to inquire. Then I was told 4-4:30. That time also came and went without any word from anyone. So I called again at 5 p.m. Then I was told it would be ready by closing (6p.m.). Not 15 minutes later I was called and told it would NOT be ready until the following day! I was NOT happy. Again I had an appt. I’m pretty sure all the people who were in the non-appointment lanes that morning at 9 a.m. had their vehicles by the end of the day. I’m equally upset that no one ever called me to communicate and update me throughout the day, I always had to call! In the past I’ve not had this problem when Sean was the service rep. Sean has always communicated well with me. More
by JMJMOOERS
Verified Customer
January 19, 2020
not good I knew the truck had problems but their service check list said I only had rusting battery cable and need an air filter.....but I was having bad tire I knew the truck had problems but their service check list said I only had rusting battery cable and need an air filter.....but I was having bad tire wear problems (they missed that) so I took it somewhere else they found leaking shocks(Toyota missed that) and that was causing the bad tire wear.... how can I trust Toyota if they missed stuff ....how long were the shocks bad?? how many tires did I ruin due to bad shocks?? I went into Toyota for 4 oil changes..every 5000 miles and had an Alainment done the last time I had an oil change Toyota said I needed it because of bad tire wear!! well that did not correct the problem More
by AOCSPAT
Employees Worked With
I dont know the names
January 19, 2020
200,000 Mile Checkup Service mgr. Chanin always takes care of me -- I see what's coming, am told when changes quickly. This was a great servicing, some "major" things, th Service mgr. Chanin always takes care of me -- I see what's coming, am told when changes quickly. This was a great servicing, some "major" things, the usual routine ones, nothing super unexpected and all explained clearly. Car runs like a dream, a feel safe and comfortable and ready to go for another 100,000! More
by UNINIMA
Employees Worked With
January 17, 2020
My whole family loves Toyota. The customer service is always great, the wait time is never very long, and I know that I don’t have to ever worry about my car because the people at Toyota will always take always great, the wait time is never very long, and I know that I don’t have to ever worry about my car because the people at Toyota will always take care of it. More
by THINKPINK1111
January 16, 2020
Great place The service department has been very responsive when I recently had my Highlander in for troubleshooting. Sean and Mike went about and beyond to help The service department has been very responsive when I recently had my Highlander in for troubleshooting. Sean and Mike went about and beyond to help More
by KREIMEN
January 15, 2020
great service set up service , before i knew it the work was done , everyone was nice , and away i went , i will return for needed service and sales set up service , before i knew it the work was done , everyone was nice , and away i went , i will return for needed service and sales More
by LEBONAPPLIANCE
Employees Worked With
Tom Grabbit
January 14, 2020
First off thank you to Joey and all his hard work getting me in and out and making my visit an easy and painless service on my vehicle. You need more Advisors like Joey. He really shows care and he busts his me in and out and making my visit an easy and painless service on my vehicle. You need more Advisors like Joey. He really shows care and he busts his butt to make sure I’m happy and I’m sure he does that for all of his other customers. He is the reason I keep coming back. Thank you Joey Gonzales for all your hard work and dedication to making me feel comfortable in the process of servicing my vehicle. More
by NIGHTHAWK55
Employees Worked With
Joey Gonzales
January 14, 2020
Took to long for The service.the staff was not friendly.i like the service before this new changes.weird set up.not happy at all like the service before this new changes.weird set up.not happy at all More
by GUANACONELSON
January 13, 2020
Excellent service. Joey was extremely helpful and professional and was a big help with my situation. Couldn't have ask for better service then what I received. professional and was a big help with my situation. Couldn't have ask for better service then what I received. More
by BSEGOVIA1988
Employees Worked With
Joey Gonzales
January 13, 2020
Stephnie has always been amazing and is my go to girl whenever I have service needs. Toyota is lucky to have her. She’s always smiling and super friendly and is a barrel of knowledge about the needs of y whenever I have service needs. Toyota is lucky to have her. She’s always smiling and super friendly and is a barrel of knowledge about the needs of your car. She has always been warm and welcoming like we have known each other forever! She gives the real difference between basic service and amazing above and beyond service and that’s what keeps me coming back the whole 1hr and 45mins drive just to have service by her. More
by AREYALFFAGURL143
Employees Worked With
Stephanie Santiago
