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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,527 Reviews

3,527 Reviews of Toyota of Lancaster - Service Center

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March 11, 2020

The service rep. was very helpful, came in took my information waited in the lounge till I was called and off I went hassle free More

by ronaldgutierrez
Recommend Dealer
Yes
Employees Worked With
Ramon Lozano
March 11, 2020

Great experience ... staff are courteous, polite and very accommodating... Clearly the appointment schedule is followed ... I did not wait too long ... the cashier was polite as well More

by AL_SABINO
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wengert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : July Puzon, Stephanie Santiago
March 10, 2020

Dropped off vehicle for recall work. Airbag. Fan switch is loose, fuel low light inop now. Calls was told what they did couldn’t cause the problem.. More

by Xp78
Recommend Dealer
No
Employees Worked With
Jose Martinez
Mar 10, 2020 -

Toyota of Lancaster responded

Hi Xp78, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Tom Grabbit, our Service Director, has researched your claims and has tried contacting you multiple times this week. I have reached out to you as well, but you have not responded to me either. Please feel free to call me directly at 661-952-2103 or respond to my previous email. We invite you back in so that we may inspect your vehicle to validate the issues you are experiencing. We look forward to speaking with you. Regards, Teresa Caso Customer Relations Toyota of Lancaster

March 10, 2020

As always, the service was excellent. Joey Gonzales is an awesome service advisor. He made sure I was aware of all the necessary items on my truck were taken care of during my recent scheduled appointment. V More

by ROBERTHUIE1961
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 09, 2020

Toyota Service Department Service Department's Mr. Sean Preston has always provided excellent service whatever our needs - A very thorough detailed review is always provided - More

by waynenkerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2020

The service dept was quick and knowledgeable. Walking around while waiting I was greeted by Rabia, she was super friendly, and took the time to show me the new 2020's. If we decide to come back for the S More

by Stacy G
Recommend Dealer
Yes
Employees Worked With
Rabia Naib
March 05, 2020

Everyone is always so nice and handle things quick and no problems the driver who always takes me back and forth to home is really nice and professional. He’s the taller one of the drivers. Sorry forget his More

by RUANETAMMY
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2020

My frustration comes from...I just purchased a 2014 Honda Accord EX-L CASH. My starter and camera was going out. They refused or even took into consideration. To at least fix those two things for me. After I More

by TRAYLANE626
Recommend Dealer
Yes
Employees Worked With
Michael Wengert
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2020

Great service, very knowledgeable and efficient. Trustworthy and honest and saved me tons of money by not doing service that wasn’t needed! Thanks Joey! More

by Jcoil
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 03, 2020

Ms Yescas the service advisor is outstanding. Very Professional friendly and courteous. Never had an issue yet with service. I plan to always take my vehicle to this dealership. More

by rdroth61
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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