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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,527 Reviews

3,527 Reviews of Toyota of Lancaster - Service Center

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March 30, 2020

I brought my truck in for a battery issue. Within 30 minutes the guys took care of the problem and I was able to go on with the rest of my day. Great job Toyota of Lancaster! More

by ERB1775
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2020

Last visit was a fail , female workers were just goofing around with male employees, I was told my breaks were in the red, but all my previous visits I was never told my breaks were in the yellow, it took a More

by LIZZYLOVESAPRIL
Recommend Dealer
No
Employees Worked With
I didn’t work with any of these people
Mar 30, 2020 -

Toyota of Lancaster responded

Hi LIZZYLOVESAPRIL, We would be more than happy to provide you with a copy of your report card that tracks your vehicle's health at every service appointment. At both your November and September service appointments, we marked your front and rear brakes measuring in the yellow, indicating they would require further attention. We appreciate your statement regarding the girls working the counter. We endeavor to provide excellent customer service for our family of customers, and we apologize that you didn't receive it at your last visit. We will use this as an example for training purposes. Thank you for your input today. Toyota of Lancaster

March 30, 2020

Joseph Gonzalez is awesome. He noticed me right away waiting and approached me and asked if I was being helped. I said no he took care of me right away I was very satisfied.. keep up the good work Josep More

by LUCYAVILA61
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 30, 2020

Everything was great! I took my truck in for service and I had a wonderful experience, Joey was my service advisor and everything went as planned! Thanks for being so grea More

by JEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 28, 2020

well done. well done! I walked in on that day. My toyota CHR just need oil change and routine check up. I was amaze and very happy that my car was ready in a More

by FILOMM5599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Monico
March 28, 2020

Very pleased with my experience today. Melissa kept me updated throughout the entire appointment. Went over my service report and scheduled my next appointment Thank you More

by FERNANDOCARRANZAJR
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2020

Quick and easy I had to come in for a recall. Found out there were two recalls that had to be done to my car. Everyone I interacted with was very knowledgeable and f More

by mnichole43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio
March 27, 2020

Sean took great care of us, he is super friendly and professional. They actually got our vehicle done faster than expected! I love that they provide coffee and donuts, I highly recommend them. More

by golf nutt
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit
March 26, 2020

I took my vehicle in and required a ride home and back. Joey came out and worked with me, he was professional and got things moving with hardly no waiting time. Grateful for Joey and his Knowledge More

by NUNYA_BNESSAC
Recommend Dealer
Yes
Employees Worked With
Joel Gonzalez
March 25, 2020

Got my Tundra serviced, oil change etc. without an appointment and they were done a couple hours. Very professional. Was on the fence about using dealer for service once out of warranty but I think I’ More

by DFRED777
Recommend Dealer
Yes
Employees Worked With
Michael Santamaria
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