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3,528 Reviews of Toyota of Lancaster - Service Center
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July 23, 2020
Well we went to the dealership around February and we are so excited about buying a car !! We do all the paper work , we signed the contract and a month later they tell us the bank we didn’t accept our appli so excited about buying a car !! We do all the paper work , we signed the contract and a month later they tell us the bank we didn’t accept our application and we have to find a co.signer !! Really after one month??? So we want to give the car back but we wil lose money so we found a co signer and finally all the transaction well done !! Not happy at all!!! More
by BOCHA35
Verified CustomerEmployees Worked With
Not remember the name but he was the financial men! Never respond to our calls , Edgar Monico
July 17, 2020
The Toyota dealership service department has been awesome, nothing but professionals... Even with this pandemic going on, they still get done in a timely manner...just a great group of humans taking awesome, nothing but professionals... Even with this pandemic going on, they still get done in a timely manner...just a great group of humans taking care of business! Love it! More
by JQVASO
July 08, 2020
I was very disappointed in regards of lack of service on my 2020 corolla,I had called in to make an an appointment to have my fuel gage checked,I felt that is not reading reading right.So I had a actually a my 2020 corolla,I had called in to make an an appointment to have my fuel gage checked,I felt that is not reading reading right.So I had a actually appt.i didn't have any other service to my car,they specifically knew what my apot,was about.The very second I spoke to a service rep.I informed her what was going on with my vehicle. It felt like I was being discouraged from having my vehicle checked.A lil reminder I had and appt.So I was told it would take 2hrs,fine i was good with that.So I checked on my car approximately 2hrs later,and was informed by the desk clerk,that no 1 had looked at my car,and it would still be awhile before anyone looked at my car,due to some staff out to lunch.I was very very disappointed at that point because I had an actual appt.to have my car looked at.I wasn't there for any other specific service,then asked to have my gauge looked at.So I felt it was a waste of my precious time,i felt extremely disappointed so I pulled my car from the service area..That I feel was very unprofessional 🤯🤯 More
by FRANKFLORES691
Employees Worked With
Stephanie Santiago
July 08, 2020
Disappointed with Safety and Health Demonstrated I was very dissatisfied with the claim of "your safety and health is our priority" service due to COVID 19. I wore my mask for respect of the employe I was very dissatisfied with the claim of "your safety and health is our priority" service due to COVID 19. I wore my mask for respect of the employees but didn't get the same respect. Personnel working in the service area NOT wearing masks or wearing a mask across their chin only as they walked through the service area. Front Office personal socializing in the service lane not wearing a mask. This is not making my safety and health a priority. It also made me wonder about my car needing to be disinfected. there was no one was in the service lane when I drove in. I had to leave my car and go find someone to do the intake for my car even though I had an appointment. I was assigned to Kiara Santos who wore her mask while checking my car in. I wanted a different grade of oil for my vehicle. I was told they couldn't get the oil by the time they closed at 5:00 and I'd have to make another appointment. After seeing the lax of protection and mask wearing of the service personnel I did not want to return so I had them put in the standard grade of oil. I waited in the sales showroom for my car to be finished. All sales personal wore a mask and wore it correctly along with customers viewing the vehicles . I appreciated their respect for each other and for the customers. Whether you or the employees personally believe masks can make a difference, to the current health concerns due to COVID 19, should be demonstrated by wearing one at work. Just because you work on a vehicle and not directly with the public doesn't mean employees should have the option of wearing a mask. I have been a customer of the Toyota of Lancaster Service area for 8 years. This is not the service I have come to expect and the respect that needs to be shown to all people. More
by N
Employees Worked With
July 01, 2020
Sean always provides Personal service with a great attitude! He followed up with my repairs too. Keep up the good work. I also had great interactions with the Service Director. attitude! He followed up with my repairs too. Keep up the good work. I also had great interactions with the Service Director. More
by shelsley
Employees Worked With
June 28, 2020
my corolla recall for air bags It went great: easy drop off, pick up, and the air bag recall for my corolla was taken care of. I bought my car at this dealership and have never ha It went great: easy drop off, pick up, and the air bag recall for my corolla was taken care of. I bought my car at this dealership and have never had any problems. More
by HPRESSMAN
June 26, 2020
Missed bad wiper blades, chattering sounds when braking . could not find paperwork for a 30-minute delay, Misdirected location where I could pick up my Prius, etc, etc . could not find paperwork for a 30-minute delay, Misdirected location where I could pick up my Prius, etc, etc More
by FRED54
Employees Worked With
June 25, 2020
I always take my vehicle to Toyota of Lancaster for regular maintenance. Never had an issue with my car just regular wear and tear. I always trust Toyota to take care of my vehicle. Very pleased all th regular maintenance. Never had an issue with my car just regular wear and tear. I always trust Toyota to take care of my vehicle. Very pleased all the time. Sean is always my advisor! Thank you More
by Hunny
Employees Worked With
