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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,531 Reviews

3,531 Reviews of Toyota of Lancaster - Service Center

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August 01, 2021

Great service on every visit for last two years that I have been visiting this dealership, I will recommend this place to families and friends every time. More

by S.MENDEZ6147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio , Magnum Bonilla
July 31, 2021

Great service, but on-line appointment system needs work. It doesn’t reliably make appointments and doesn’t let you choose service manager to work with. Sean is the best service manager. More

by KARLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2021

They took really great care of me and my vehicle. They got it done in a reasonable amount of time considering how busy they were, More

by WITTYRAFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Grabbit
July 30, 2021

Easy fast and very satisfied with the customer service. 👍🏼 Looking forward to visitibg abd taking my car in for any service it might need. Insoection was great. More

by JESSWESTCOAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2021

Professional and courteous with quality work. I have had service here several times and I continue to come back by how I am treated everytime. More

by smoschitto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Santamaria
July 28, 2021

The service department employees were helpful, kind, courteous, and took great care of me. The mechanics took great care of our vehicle and it was returned impeccably following it's recall work. More

by COCHRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2021

Lancaster Toyota service department was very courteous and prompt. Also explained the issues that I needed to address for next time (ie tires). Very satisfied. More

by akmfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2021

The local dealership is excellent in every respect , however I will never buy another TAYOTA product , I have found that Toyota Corporation of America is one of the financial supporters of congressmen a More

by VKHACHOONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2021

My brakes were inspected and they failed to inspect ext and int. Three days after I left I hear metal grinding and brought it back. We look at the report and they have it marked as 4mm and yellow but in re More

by SCOTTPERL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Toyota of Lancaster responded

Hi SCOTTPERL, We understand your frustration at having to return because of a mistake. However, we corrected it as quickly as possible and used this opportunity to perform a teaching session with our new technician. We really appreciate you letting us know. Thank you for your business and for allowing us to correct our mistakes. Drive Safe Toyota of Lancaster

July 21, 2021

Service rep. Was very attentive to my needs and listened to my concerns extremely helpful. and kept me updated on my vehicle while it was being serviced More

by DTBUCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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