Toyota of Lancaster - Service Center

Great customer service but the Mechanic that worked on my vehicle did not clean up under under the vehicle and oil dripped on my driveway wasn’t too happy about that. vehicle did not clean up under under the vehicle and oil dripped on my driveway wasn’t too happy about that. More

Erick B. was awesome to work with. Not only did he answer all my questions but kept me up to date through the whole entire process. all my questions but kept me up to date through the whole entire process. More

The service was quick and responsive. I had an appointment, and did not have to wait. Because of the length of time my car was in the shop, they arranged for a rental car just in case the service appointment, and did not have to wait. Because of the length of time my car was in the shop, they arranged for a rental car just in case the service took longer than expected. It took the amount of time expected, and so the rental was not necessary, but I appreciated the forethought. More

Everyone is so nice, caring, and friendly. Would recommend anyone to this dealership...I am so glad that toyota of lancaster is here for my car needs... recommend anyone to this dealership...I am so glad that toyota of lancaster is here for my car needs... More

The service department was extremely slow on repairs and kept putting the vehicle on and off the lift over about 5 days. They green lighted the suspension and made "suggestions" on updates. The vehicle was kept putting the vehicle on and off the lift over about 5 days. They green lighted the suspension and made "suggestions" on updates. The vehicle was picked up at closing and was unsafe to try and drive home. Once the department was alerted to the mismatch between the service certification and the actual status, they finally agreed to tow it in. How much is getting rubber stamped at your dealership? This vehicle was seen at your shop for 5 of the 14 years of service. I doubt if have ever gotten what I paid for here and really should file an official complaint. More

Very disappointed with service department. Had a terrible experience Haide. was rude and disrespectful. Regardless of the situation I’ Still a customer but was treated very poorly. terrible experience Haide. was rude and disrespectful. Regardless of the situation I’ Still a customer but was treated very poorly. More

Car was dropped off, never received a call with update or that it was ready. When I arrived to pick up right before closing, they had difficulty finding car, no sticker on windshield for next oil change. No that it was ready. When I arrived to pick up right before closing, they had difficulty finding car, no sticker on windshield for next oil change. No charge for the service was made. I’m questioning whether service occurred or not. Too many red flags and I’m not comfortable with this experience. The blame was a placed on a new guy?? Really?? I demand a better experience than that. Been going to this dealership for all 4 of my cars for years. I don’t have that confidence anymore. More

Easy to make an appointment and the work was completed when promised. Everyone was professional and friendly. The price was fair and the quality of the work was of the highest. when promised. Everyone was professional and friendly. The price was fair and the quality of the work was of the highest. More

Easy to make an appointment using the online system, price was fair, very professional interaction with service team members. So far just oil changes and inspections. price was fair, very professional interaction with service team members. So far just oil changes and inspections. More

Chanson was great, bought the car there for the service department. Always on time, with fairly reasonable prices. Will not buy there again but I would go there for service. department. Always on time, with fairly reasonable prices. Will not buy there again but I would go there for service. More