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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,535 Reviews
Call Service Center (661) 948-0731

3,535 Reviews of Toyota of Lancaster - Service Center

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November 18, 2021

Great service. Timely and no extra charges for services or parts. Recommend work was appreciated More

by SCALLEN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 18, 2021

The facility is always neat and clean and the service is excellent, timely and at a fair price. More

by EMMETTBOYDSTUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 17, 2021

Dishonest bunch of people! Was lied to, told to allow my current loan with Toyota to default in order to purchase a used car from them. Took car in for service. Serious repair situation was not fixed and More

by klhla
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Shannon, Teresa Caso, Stephanie Santiago, Keri Spencer
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Nov 17, 2021 -

Toyota of Lancaster responded

Hi klhla, We understand you are frustrated and concerned regarding the repairs needed for your Prius. Unfortunately, after an extensive diagnostic of your vehicle that we assisted you with free of charge, we found the following issues: Impact damage to right front suspension components. There is a damaged right front lower control arm, right front knuckle assembly, and right front hub & bearing. Worn-out front struts, upper supports, and covers. Possible rack & pinion and outer tie rod end. Possible frame or subframe damage. New right front aftermarket wheel. These concerns all point to an accident. Therefore, we contacted your insurance company on your behalf to involve them in a possible supplemental case stemming from a previous accident. Unfortunately, after an inspection by your insurance company, they declined assistance after comparing the last accident pictures with the current images, indicating fresh impact damage underneath the vehicle. Teresa Caso Customer Relations tcaso@tol-av.com 661-952-2103

Nov 17, 2021 -

klhla responded

What you're saying is nothing that I don't already know.. My issue is that no one there made any effort to help me resolve any issue outside of an insurance claim that I was not going to file in the 1st place.. Regardless of the cause of the damage I was driving an unsafe car and you told me that my car had a cracked block When it only needed a water pump wrong diagnosis.. No effort was made to work with me about replacing the Steering control arm. At the time that I was there All I wanted was to get help in getting my car repaired so it was safe and drivable. Because you determined the damage was done due to an accident is not a reason to turn me away.

Nov 17, 2021 -

klhla responded

According to the insurance adjuster the damage that you Are speaking of Could have been the result of a pothole.. I'm not filing an insurance claim and pay a $1000 deductible because of a pothole doesn't have a pot hole. Just in the fact that your mechanic could not determine the difference between a water pump replacement and a cracked block is bad customer service it's. He didn't even do the necessary test that was supposed to be done the day I was there on August 30th. All this was arranged by phone when I scheduled the service appt. There was NO internal fluid leakage into the engine as he said and did not do the proper test to determine that. This was determined from his years of experience. Went to another mechanic and Within one hour did a diagnostic test nastic test and told me the source of the problem which was a faulty water pump.

November 17, 2021

Good service, Highlander in for regular service and recall. Provided Lyft round trip, no complaints, Eric did good job coordinating the entire process More

by ALBOGARTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2021

They were very attentive to my needs and were quick with the service that they provided. More

by chyannm34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2021

Had a couple of issues after service. One was the request to rotate tires was not performed. Second the skid plate was somehow bent and was hitting tires on right turn. The good news is took back truck and t More

by swarfrats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 12, 2021

Service was super. Recall was taken care of and maintenance all done in a very timely manner. More

by bbru44903
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Boyle
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November 09, 2021

The last time I had my Tacoma serviced, the service tech., Stacia Delaney, is friendly and relays any of my questions to the mechanic. I am delighted witje the device. More

by FRANKGILHUYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacia Delaney
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November 08, 2021

My service was fast and I like the service I get from Mauricio. Thank you. More

by carbajalernesto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio
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November 06, 2021

Channin Stacia and Greg in service are beyond professional!! Scott in parts is truly awesome!! More

by ROBCMARR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacia,Greg, and last but not least Scott in parts
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