Toyota of Lancaster - Service Center

Same problem as last time. Asked to have tires set to factory recommended, this did not happen and I had to have them go back and fix the situation. Supposed to have tires ro Asked to have tires set to factory recommended, this did not happen and I had to have them go back and fix the situation. Supposed to have tires rotated, judging from the tire pressure indication on my app, this once again did not happen as well. More

Everyone was nice and professional. I love the fact that coffee was provided. I would definitely go back for service as well as record men to a friend. I love the fact that coffee was provided. I would definitely go back for service as well as record men to a friend. More

Liked our service guy. But Toyota didn’t go above and beyond to help your customer. Very frustrating But Toyota didn’t go above and beyond to help your customer. Very frustrating More

Poor communication with customer, first and last Toyota I have , my expectations with Toyota service are very down have , my expectations with Toyota service are very down More

very very good nice people just finite details in regards to my extended warranties bleh. to my extended warranties bleh. More

Very nice and organized dealership. They provided timely service and good customer service. Strongly recommend. They provided timely service and good customer service. Strongly recommend. More

I was never alerted that my car was ready and sat waiting for hours. I attempted to call the service technician twice with no answer. I only found out my car was done when I got up and went to ask the servic for hours. I attempted to call the service technician twice with no answer. I only found out my car was done when I got up and went to ask the service desk myself. My kids and I had to waste our entire afternoon when I was told it would only take 1.5 hours More

There has been a problem with the RAV4 since we purchased brand new (3 years ago) they cannot locate. You wait quite a while in line for your service appt. My last service they made a mess all over my car wi brand new (3 years ago) they cannot locate. You wait quite a while in line for your service appt. My last service they made a mess all over my car with the windshield wipers fluid. When I pick up my vehicle it is parked quite away from the service office and I always have to walk around to locate it. More

It seems like the service is going downhill. I know I didnt have an appointment but I waited 3 hrs and they did a complete inspection oil change and tire rotation in 15-18 minutes. I dont know h I know I didnt have an appointment but I waited 3 hrs and they did a complete inspection oil change and tire rotation in 15-18 minutes. I dont know how well or thorough they can be in that little amount of time. The lady behind the counter was a bit rude too. Not happy with this visit at all. I gave the dealership the same review and they have done nothing, not like they can change anything it was a service. NOBODY HAS REACHED OUT TO ME ABOUT ANYTHING... More

Greg customer service workers are awesome very helpful and friendly great patience and good Attitude and friendly great patience and good Attitude More