Toyota of Lancaster - Service Center

I already posted a review of this place. Not sure why this place is suddenly asking for feedback 2 weeks after I left! LOL. That right there shows you something! Problems from the get-go. T Not sure why this place is suddenly asking for feedback 2 weeks after I left! LOL. That right there shows you something! Problems from the get-go. They couldn't get my name right, and couldn't find an ongoing acceleration issue which has now become worse. Replaced a part that was not in need of replacement. Not happy, but pretty much all dealerships are like this now. Plus, what are my alternatives? Go to Santa Clarita or Victorville dealers. I have another concern, but I'm holding off on that for now, since I have to take my truck back in next month for more work. The employee list below is accurate. They seem to have a lot of turnover. More

Brought tundra in for service and let the know check engine - off track - and 4 low lights on each of 10 times over months. - you took my money but could never fix - service advisor lied about checking engine - off track - and 4 low lights on each of 10 times over months. - you took my money but could never fix - service advisor lied about checking service history. Didn’t listen to what I had to say. I’ve never had serice any where but dealer now I’ll never own a Toyota again and I’d anyone asks I’ll do my best to steer them away from Toyota. More

Be careful with them. A simple battery replacement would cost you more. They diagnosed our van and recommended a 6k worth of service. And the only solution needed is a ne A simple battery replacement would cost you more. They diagnosed our van and recommended a 6k worth of service. And the only solution needed is a new battery. What a scam. And to think we've been going to this service center all the time for our cars maintenance. More

I’m very pleased with this dealership my car is in good hands . The service team members are courteous and go the extra mile . hands . The service team members are courteous and go the extra mile . More

The service on my truck to change the oil was good was on time customer service personnel was awesome time customer service personnel was awesome More

Victoria Cuevas, Service Advisor, and A. R. mechanic gave me the best customer service I have had since Sean Preston handled my needs in the Service Department. R. mechanic gave me the best customer service I have had since Sean Preston handled my needs in the Service Department. More

They said they would rotate my wheels, never did, They didn’t really inspect my vehicle.. As per my dash cam confirmed.. didn’t really inspect my vehicle.. As per my dash cam confirmed.. More

Thank yoh gouts for your speedy service. I trust the employees 100% Toyota of Lancaster rocks!! I trust the employees 100% Toyota of Lancaster rocks!! More

he Antelope Valley only has one toyota dealership that I know of. hey don't seem to exploit their advantage know of. hey don't seem to exploit their advantage More

Awful. They get worse with each visit. I was already stressing out because I recently had to call up one of their salespeople and chew em out for sending m They get worse with each visit. I was already stressing out because I recently had to call up one of their salespeople and chew em out for sending me a large amt of unwanted text msgs about me coming in to buy a new vehicle! How they got my new phone # before I showed up for this particular maintenance visit, I don't know. I always dread coming to this place, but what are my other options? Drive to Santa Clarita or Victorville, which are probably worse. I made my appt online through their website, and when I got there, they began referring to me as some woman named Brandy. How you get "Brandy" out of "Brian" I'll never know. WTH?? Brought my truck in for an oil change (charged me 81 friggin bucks!!! I'd love to do that myself but I can't get to the oil filter where it is on my truck), plus inspection of the cause of the "check engine" light, and to look for an acceleration problem, which they could not find a source for, and which is now getting worse. I don't know why but they felt they needed to replace my gas cap - there was NOTHING wrong with the old one. I was never offered a chance to keep the old cap, either. State law requires that dealers make the old parts available to customers. They're also tinkering with this new system of processing customers checking out / picking up vehicles, by doing most of that work via the customers' cell phones and text msgs. Even their own clerk said it was (and I quote w the exact words) "a pain in the xxx", which I thought was pretty funny. Since I couldn't figure out how to get the paperwork from their system via my phone, I went to their website the same day I picked up my truck and asked them to email me the info. They never did send it. Fortunately I was able to stumble through their links in their text msgs and get the info. At least the oil change got done & the issue causing the check engine light to come on were taken care of, but it was still a frustrating experience. And has been for some time, it's not just these new people. Every time I go there, they just make me want to scream. The bad thing is, I will probably have to take my truck back there 2 more times before the end of the year, which sucks. The individual people I dealt with in person and on the phone were ok, I didn't have any problems there. I do have another concern, but I'm gonna let that one go for now. Most dealerships and mechanic shops are frustrating, I get it. We are all pretty much screwed. But there needs to be some push-back to keep them accountable. More