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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,542 Reviews
Call Service Center (661) 948-0731

3,542 Reviews of Toyota of Lancaster - Service Center

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March 31, 2023

Joe Garcia is amazing. I always feel he has my best interest at heart, which as a customer, is the highest praise I can give. More

by cindyp2720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JoeGarcia
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Mar 31, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

March 30, 2023

Mauricio was very prompt and explained everything very well got us in and out in a timely matter More

by jeraldvarela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
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Mar 30, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

March 30, 2023

Worst I was ever treated came in and spent over two hours waiting and none of my questions answered may never come back this is not how you treat a 72 year old veteran More

by GALJR1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

March 30, 2023

Incredibly helpful and fast service. Listened to the concern and was quick to solve it. More

by SA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo jiminez
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Mar 30, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

March 29, 2023

They was very helpful and friendly I thank you guys for helping me finding my beautiful car I needed. More

by Queensteph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Congratulations on your new car! Thank you for sharing your rating with us and the community.

March 29, 2023

Service was excellent Service was fast. Did not expect that kind of service, usually is a pain. Victoria was Great More

by mrclmartinz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Mar 29, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her

March 29, 2023

Easy, quick under 1 hour and clean. Only down side is that snack court was closed by the time I got there . More

by MR.CHAN310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elsie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

March 28, 2023

Came in for a door repair and the part was discontinued and got charged way too much for the estimate. More

by rchang3445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember
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Apr 17, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

March 28, 2023

very pleasant and comfortable environment, the employees are awesome and friendly. Douglas, who was the service advisor was very knowledgeable and very detail oriented. very patient, professional and very w More

by Fatima V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

March 28, 2023

Toyota Lancaster is awesome. They ordered my part and call me when he came in and did a beautiful job installing it. More

by safehaven_2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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