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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,543 Reviews

3,543 Reviews of Toyota of Lancaster - Service Center

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April 25, 2023

Went above and beyond I appreciate everything my car looks great but the light in my car is broken from the airbag recall when it went in a long time ago More

by BESTHER76@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Ub
Apr 25, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day! And you can always call and make an appointment to have the light looked at.

April 24, 2023

My service advisor was amazing ! She let me know when my car was done as soon as she could! More

by DBEQQ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Cuevas
Apr 24, 2023 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

April 24, 2023

This is my 4th Toyota from Lancaster Toyota! Everyone from the operator to sales to financing to service department is great! Everyone is nice and professional. They strive to keep you happy! More

by denise.rodriguez23
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex (sales), Yolie (sales
Apr 24, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 24, 2023

Fast service. Nice advisors. Good quality work.Need more coupons on website. Thank you for this survey. More

by janettem316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria
Apr 24, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

April 24, 2023

Had my 2018 Toyota Tundra serviced ( March ) a few days later my vehicle would not start. I had my truck towed to the dealership, I was asked if anyone had messed around with the starter ( Toyota service p More

by Jose Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

April 24, 2023

I am happy to be part of the Toyota family, and to had been able to purchase my vehicle through them. More

by Evelyn Gallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

April 23, 2023

Andrew Gonzalez is the friendliest, most professional and knowledgeable salesperson I’ve ever met or dealt with in a car dealership. A real pleasure to do business with him. I will look for him when I am rea More

by Sfpharies and venza
Recommend Dealer
Yes
Employees Worked With
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Andrew Gonzalez receives the recognition they deserve. Thank you again and have a great day!

April 23, 2023

Great service and friendly atmosphere I was treated with professionalism and prompt service. I was updated through out the experience More

by JESUSZ11
Recommend Dealer
Yes
Apr 24, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 23, 2023

The people who do the service the actual mechanics. They conduct a very horrible job. More

by alexmontero51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

April 22, 2023

Friendly and professional employees that work at this dealership. Update customers online was awesome. Pick up time was exactly what they promised me. Highly recommend! More

by TANISTWINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

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