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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,931 Reviews

3,931 Reviews of Toyota of Lancaster - Service Center

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December 19, 2023

Erick went on lunch and nobody told me my car was ready. I waited two hours and 40 minutes until i got tired of waiting. When i went to the office to ask about my car i saw it parked and ready. I dont know More

by s818smokey
Recommend Dealer
No
Employees Worked With
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Dec 19, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 19, 2023

Excellent customer service very polite great smile and a great attitude. Service time was great as well they said 1 hour and 30 and it was done in that time. Thank you More

by CARLOSXX1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if this is her great service
Dec 19, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 18, 2023

By being an elderly woman when finished with my car they park it so But thanks Annie she went and bought my closer's for and I was so thankful Just be more aware of seniors citizens thank you More

by jlgdenson
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your review. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 18, 2023

They didn't inspect the Vehicle before sale pre-owned vehicle driver and 2 weeks I discovered missing parts, bad speakers they didn't charge the oil before sale and many more issues More

by alex1more
Recommend Dealer
No
Employees Worked With
No
Dec 18, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business. Please feel free to call me directly at (661) 952-2103.

December 18, 2023

As always, professional, personable, knowledgeable, and caring. Willing to make a deal. ... stand by the product, aim for customer satisfaction, and are honorable. More

by HUGHESRG
Recommend Dealer
Yes
Employees Worked With
Andrew Gonzales
Dec 18, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 18, 2023

All I needed this time was a part replaced for CarPlay. They did so under warranty, quickly, & it works fine now. More

by MALACH6
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 18, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

December 18, 2023

He always very involved in every step of the work being done. Explains everything, has great customer service More

by SHELLIEBANKS
Recommend Dealer
Yes
Employees Worked With
Greg Grimes
Dec 18, 2023 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

December 18, 2023

Annie was very personable and professional. Glad I received coupons in the mail for certain services otherwise I wouldn't have done them. More

by Residual
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her.

December 18, 2023

Some reps are pushy but some really excel with c customer service. I love my Camry More

by ID2014TECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

December 17, 2023

1 word EASY! Dealer took care of my situation glad they were able to help! More

by mibraynn
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Larios
Dec 18, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

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