Toyota of Lancaster - Service Center

I'm going to qualify my response whether I would recommend this service center to others with a perhaps. Joe Garcia is a good guy and I'm not sure he's working with a great team of mechanics and key recommend this service center to others with a perhaps. Joe Garcia is a good guy and I'm not sure he's working with a great team of mechanics and key me tell you why. Two oil changes back the mechanics installed the wrong oil filter on my Camry... It leaked like crazy and Toyota of Lancaster had to tow my car in and fix it. This last service was on my FJ Cruiser and the mechanics didn't update the oil change sticker in my windshield so I'm not totally sure they actually changed my oil. More

Usually takes quite a bit longer than estimated time given. Waiting area is nice though. given. Waiting area is nice though. More

I came in for scheduled service on my Toyota truck. Annie was the person checking me in. I was actually surprised by how fast it went. She told me it would be 1 1/2 to 2 hours for complete service. She Annie was the person checking me in. I was actually surprised by how fast it went. She told me it would be 1 1/2 to 2 hours for complete service. She called me when my truck was ready, and set up my next appointment in 6 months. The entire process was completed within an hour. I really appreciate the service Annie and the team gave me. More

This was the worst exoerience ever! The people are beyond rude. We were sent a quote for $139.47 for the oil change and the air filters. Then they sent us a message that we needed bo The people are beyond rude. We were sent a quote for $139.47 for the oil change and the air filters. Then they sent us a message that we needed both air filters, tire rotation, and tire balance and it was going to cost over $300 for everything. So we said to just do the oil change and they charged us $169.59 for just an oil change and to inspect the car which was purchased at this Toyota dealership and is completely under warranty. Please go anywhere but this dealership. Oh! And the estimate was for 45 mins and it took over 3 hrs. Never again! More

Mostly friendly staff who understand customer's needs. However, I prefer to find other places to fix my car because of their overpriced work. I had to fix an issue they caused and they were not willing to However, I prefer to find other places to fix my car because of their overpriced work. I had to fix an issue they caused and they were not willing to fix it. More

Great customer service ! Always a pleasure to deal with. Five star service. Simply the best. Always a pleasure to deal with. Five star service. Simply the best. More

Staff is very helpful and knowledgeable. Although is was a couple hours wait. Overall, good service. Although is was a couple hours wait. Overall, good service. More

The service center here is normally really good , I did have a problem with the last long trip I took where the tie rod nuts weren’t tightened properly and I had to seek service . Otherwise I would have gi have a problem with the last long trip I took where the tie rod nuts weren’t tightened properly and I had to seek service . Otherwise I would have given them 5 stars . More

It's my first time coming to this Toyota and the customer service was amazing also everybody is very professional polite I love that they have coffee in the morning for everyone thank you Toyota and employee service was amazing also everybody is very professional polite I love that they have coffee in the morning for everyone thank you Toyota and employees More

The service agent that helped me was very friendly and courteous, also she seemed to be very knowledgeable about the vehicles. courteous, also she seemed to be very knowledgeable about the vehicles. More