Toyota of Lancaster

Great sales staff The salesman was very helpful and personable. The salesman answered all of the questions I asked, regarding the specific vehicle I was interested in The salesman was very helpful and personable. The salesman answered all of the questions I asked, regarding the specific vehicle I was interested in purchasing, as well as explaining the comparative features of other model Toyota vehicles. More

Satisfactor service The check in time was fast and efficient. The wait time to see a service representative was a minimum. I was satisfied with the amount of time it took The check in time was fast and efficient. The wait time to see a service representative was a minimum. I was satisfied with the amount of time it took to have my vehicle serviced and quality of the work performed. More

Quick and clean. I got a call back to set up an appointment, showed up at the dealership on time and was greeted by the service writer. They did the service in less ti I got a call back to set up an appointment, showed up at the dealership on time and was greeted by the service writer. They did the service in less time than promised and called me to pick up the car. This was for a recall and was handled well. More

Great customer service! Shannon is an amazing service advisor. Because of her we now bring all of our vehicles (2 are not Toyotas) to be serviced at Sierra Toyota. Shannon is an amazing service advisor. Because of her we now bring all of our vehicles (2 are not Toyotas) to be serviced at Sierra Toyota. More

Satisfactory Plus I bought my 2007 Highlander at the Lancaster dealer and have had all service done there. The service has been excellent with no need to go back to fix I bought my 2007 Highlander at the Lancaster dealer and have had all service done there. The service has been excellent with no need to go back to fix a problem. The people in the service department are knowledgeable and keep me advised as to the progress of their work, and advise me when they find a problem or something unexpected. More

Routine service I felt the service received was good provided with a genuine care for my needs.I feel that if I'm taking time out of my day and responding to this sur I felt the service received was good provided with a genuine care for my needs.I feel that if I'm taking time out of my day and responding to this survey I would have the option as to how many words I use to comment on this format. By demanding I comment by a limited amount of words limits one's desire in even utilizing any of my time to even bother with this survey. Now that I have fulfill the requirements of this survey How is it that this stupid requirement of yours improved how you can provide better service for your customer? If this is nothing but someone justifying his reason for being part of your team get rid of the dead weight. More

Satisfied I am very satisfied with service received. Service was done on a promised time. Thank you also for five-years of service received from your agency. I am very satisfied with service received. Service was done on a promised time. Thank you also for five-years of service received from your agency. More

They do more than is required They always do an excellent work, I can feel safe after they do work on any of my cars. Because I know they did the job correectly and did not cut any They always do an excellent work, I can feel safe after they do work on any of my cars. Because I know they did the job correectly and did not cut any corners. More

Everyone at Sierra Toyota is awesome! My salesperson, Jamesha, was so nice and helpful. She had the answers for all my questions. There was no pressure and the price was right. It was a ve My salesperson, Jamesha, was so nice and helpful. She had the answers for all my questions. There was no pressure and the price was right. It was a very good experience. DP More

Oil consumption test Once they took my car it was easy and fast the response, therefore I did not have to wait for long to know what was the issue and service plan Once they took my car it was easy and fast the response, therefore I did not have to wait for long to know what was the issue and service plan More