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Toyota of Lancaster
Lancaster, CA
5,721 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
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Showing 5,721 reviews
September 17, 2018
Honest and respectful The staff was honest and I didn't feel too pushed or over sold to. Personable staff who gave honest criticisms and tips on products. Price of vehicle The staff was honest and I didn't feel too pushed or over sold to. Personable staff who gave honest criticisms and tips on products. Price of vehicle was a bit higher than I wanted to pay. More
by JOHARIFIELDS
Verified CustomerEmployees Worked With
Jason Betancourt
September 17, 2018
Sales team was great, Jaime House in finance was a awful. Like I said had a great experience with the sales team excellent staff except for a finance personnel named Jaime House. She was awful was rushed for Like I said had a great experience with the sales team excellent staff except for a finance personnel named Jaime House. She was awful was rushed for denying her offer and was even kicked out of her office because she " had many other coustomers to take care of ". Hope no one has to go through what my family and I went through with her. More
by LOPEZEDGAR1308
September 16, 2018
Great deal! It's always stressful shopping for a new car but everyone made it easy, convenient, and feeling like I made a great choice when I left. Thank you Toyo It's always stressful shopping for a new car but everyone made it easy, convenient, and feeling like I made a great choice when I left. Thank you Toyota! More
by SELENIA.MACIAS
Employees Worked With
Ian, Arlette Canaan
September 16, 2018
Rey Osuna is the best Rey is always willing to go out of his way, to make sure you have a pleasant experience at this dealership. Always friendly, honest and understanding. Rey is always willing to go out of his way, to make sure you have a pleasant experience at this dealership. Always friendly, honest and understanding. More
by LuvmyPrius
Employees Worked With
Rey Osuna
September 16, 2018
Nightmare As soon as I completed signing the paperwork for the leasing agreement I was brought to a table and told their was a hole drilled into the gas tank of As soon as I completed signing the paperwork for the leasing agreement I was brought to a table and told their was a hole drilled into the gas tank of the vehicle I was purchasing, therefore I couldn't take the vehicle until it was replaced. The latter incident was the second new vehicle I purchased that had damage to it. To say the least I was not happy! The initial vehicle I purchase was also damage in the interior with scratches on the radio, chrome, and touch screen. Craig Edwards was willing to sell me the vehicle without acknowledging the damage. I was cleaning the vehicle when I noticed the damage and immediately notified the dealership. I have never had a purchasing experience even close to what I experienced at Lancaster Toyota, therefore I cannot recommend the dealership, and probably drive to Frontier Toyota in the city of Valencia for any service. Joseph, Craig's supervisor also attempted to intimidate me with his sales tactics that is why I insisted I would not do business with the dealership if he was involved with the sale. Oscar Garcia step in and was a great help along with Teresa Caso. Also, I didn't get a satisfactory explanation as to why the vehicle's I was trying to purchase was damaged, and furthermore I believe their is a saboteur, an employee that hasn't been caught yet, so why would I take my vehicle for service or buy another vehicle knowing someone could possibly strike again. More
by emanuelt
Employees Worked With
Other Employees :
Joseph - (Craig Edwards immediate Supervisor), Teresa Caso
September 16, 2018
THANK YOU TOYOTA LANCASTER Thanks so much for making my first car purchase an amazing experience. George gave straight forward & the best customer service , making sure we felt Thanks so much for making my first car purchase an amazing experience. George gave straight forward & the best customer service , making sure we felt taken care of! I can’t thank you all enough! Will surely be coming back to this dealership ! - Pilar More
by MPFDEPAZ
Employees Worked With
Jose Prado, George Rivas
September 16, 2018
Ray kept us informed Ray S. was the only person we spoke with He kept us informed as to problem and when we could pick up our car. we were satisfied Ray S. was the only person we spoke with He kept us informed as to problem and when we could pick up our car. we were satisfied More
by O2BKING2
Employees Worked With
Rsy Sousa
September 16, 2018
Oil change and follow-up brake inspection No one beats the price for the synthetic oil change for my RAV-4. Additionally I wanted a follow-up brake inspection and I requested Technician David No one beats the price for the synthetic oil change for my RAV-4. Additionally I wanted a follow-up brake inspection and I requested Technician David G. He had done extensive front-end brake work due to problems with the calipers and uneven pad wear. It had been about 11,000 miles since he did the work so ample time/mileage had elapsed to allow for a good evaluation. All was quite good. I wasn’t having any issues, but I wanted them thoroughly examined. Also David discovered a nail in one of my tires. That certainly explains that slow leak! I couldn’t find the cause because it wasn’t something easy to spot. Good eye, David, I promptly had the tire repaired. I highly recommend this Technician to anyone seeking service here. He is outstanding, very knowledgeable, and quite pleasant to deal with. If management is reading take note. You would do well to treat him well. Give him good raises and promotions. It will be a sad day if he ever decides to go elsewhere. Thanks David and Lancaster Toyota. Walt B. More
by Walt
Employees Worked With
Service Advisor Mauricio and Technician David G.
September 16, 2018
Excellent Service The service is excellent. I make my appointment online, drop my car off, check in with Rey, and take the shuttle to work. When Rey calls to let me kn The service is excellent. I make my appointment online, drop my car off, check in with Rey, and take the shuttle to work. When Rey calls to let me know it is ready, I get picked up by the shuttle service, and drive back to work. Everything goes smoothly. More
by NB
Employees Worked With
Rey O.
September 15, 2018
Friendly. Everyone at the dealership was helpful and friendly. They helped me find the car I wanted fairly quickly. The finance people found a great interest r Everyone at the dealership was helpful and friendly. They helped me find the car I wanted fairly quickly. The finance people found a great interest rate for my loan. More
by AMYHOLLAND55
Employees Worked With
Edwin Perez
