Toyota of Lancaster

Max always does a GREAT job! I arrived for a 0700 appointment at about 0700 for my 70,000 mile regular service. There was a long line for appointments, but the staff allowed peop I arrived for a 0700 appointment at about 0700 for my 70,000 mile regular service. There was a long line for appointments, but the staff allowed people with appointments to go ahead into the non-appointment line to get us all started. Max helped find discounts for my service and walked me through what service was and was not needed given that my last service appointment was only at about 65,000. They did the entire job by about 0930 including tire rotation, brake servicing, and normal oil change and checks. I like the new cantina area, although it does not look very professional - doesn't bother me, but that might be an area for review by the management. More

Team Work Stephanie provided great customer service, She provided me with several options in resolving my problem, in the end I feel we came up with the right s Stephanie provided great customer service, She provided me with several options in resolving my problem, in the end I feel we came up with the right solution. More

Amazing customer service I normally do not leave reviews but I figure I'll make an exception this time. My Fiance and I have bought 2 vehicles from Toyota of Lancaster in a I normally do not leave reviews but I figure I'll make an exception this time. My Fiance and I have bought 2 vehicles from Toyota of Lancaster in a span of 2 months. Our salesman July Puzon was patient and did everything and beyond to make sure we were comfortable. The GM Sonny and the sales manager Tony Hernandez were also very helpful and welcoming and made this experience easy and as painless as possible. And finally, the finance manager, Maricela!! Let me tell you this woman explained everything we needed to know and all the ins and outs of our contract and was extremely pleasant! She was the last person we needed to see thru out this purchase and I can't thank her enough for making sure that we understood what we were signing. I have bought many cars in the past and these guys are at the top. We will for sure be back when we are in the market again. John & Perry Disclosure: I apologize for my grammatical errors, I'm using a cell phone and doing this while at work. lol More

Great service experience Sean Preston was great. He helped explain what my vehicle was in need of given it’s current mileage and was very knowledgeable. Thank you. Sean Preston was great. He helped explain what my vehicle was in need of given it’s current mileage and was very knowledgeable. Thank you. More

Knowledgeable and Professional We thoroughly enjoyed our truck buying experience. Matty Finley and Jamie House were very knowledgeable and professional. They made our experience eas We thoroughly enjoyed our truck buying experience. Matty Finley and Jamie House were very knowledgeable and professional. They made our experience easy and low stress. Thank you guys! We appreciate you! More

Very courteous and professional. Michael, the person who helped me was very polite and helpful. As an elderly handicapped woman he made sure my car was close and that I was satisfied Michael, the person who helped me was very polite and helpful. As an elderly handicapped woman he made sure my car was close and that I was satisfied with the service. More

They treated me very good The workers treated me very good at this dealer ship and made me feel very happy while i was chosing my new truck, and when I left with it. The workers treated me very good at this dealer ship and made me feel very happy while i was chosing my new truck, and when I left with it. More

Fantastic Service I came in to turn in my Leased Car (end of contract lease).. The inventory Manager, Trent Bridgers was off the clock, but stayed the few extra minute I came in to turn in my Leased Car (end of contract lease).. The inventory Manager, Trent Bridgers was off the clock, but stayed the few extra minutes to accept my Leased car. I was treated with respect, and understanding. I was not expecting to be able to purchase another car, or lease another car. Hats off to my sales man Matt Finn who helped me make an affordable purchase after acknowledging my personal situation. Matt bent over backwards to make sure I understood the contract, and showed me what I was able to afford... I was able to purchase a 2019 Toyota Corolla, with the same exact payment as my leased car. The process was fast, and easy, with no pressure, and felt I made a friend for life. I highly recommend Toyota of Lancaster, Matt Finn and the entire sales team. Thank you Matt More

Great experience staff was helpful and accommodating. Edgar and Edwin where very helpful and accommodating and made buying a new car easy. They were able to work with me and came up with a great deal over Edgar and Edwin where very helpful and accommodating and made buying a new car easy. They were able to work with me and came up with a great deal overall. More